Eye Story Optical

Welcome. You’ve found the optometry office from hell.
I have had 2 awful experiences with this so called «business».
My first experience is when I came to get contacts. When I was getting my eye exam the doctor could not seem to get my prescription right at all. I kept telling him that I COULD NOT SEE but he gave up and said it’s good enough. EXCUSE ME? GOOD ENOUGH? IS THAT A THING NOW?
I got frustrated and said my head hurt when I tried on the contacts but he said that it was the right prescription so not to worry. Okay. Sure. I left with my THREE YEARS SUPPLY of contacts and hoped that maybe I had a headache because I was new to contacts. I kept trying to wear the contacts but could not leave them in because of how badly my head hurt when I wore contacts. I decided to go to Rosin in Glenview and got a new eye exam and the prescription they gave me was COMPLETELY different than what I received here and I had to throw out my old contacts.
My second experience was when I came here with my boyfriend because I wanted him to get new glasses. I admit, it’s my fault for coming back. I’m stupid for that.
The sign outside claims you get an eye exam + 2 pairs of glasses for $ 100. When we went inside they let us choose from a small selection. I’m not even complaining about that, I get it, I don’t expect to get 2 pairs of Ray-​Bans for $ 100.
Anyways. When we chose the glasses the woman helping us asked us to choose the lenses and explained that the ones that come with the deal are basically shit and that if they’re worn, you’ll just see a giant glare the whole time. So what was the solution? Upgrade to better lenses for $ 45 each pair of glasses. I’m not even complaining about THAT. I get it, if we want nicer things, we have to pay for it. That’s where they make their money. So what’s my problem? What was the straw that broke the camel’s back? Let me tell you.
I went in today when my boyfriend and I realized they never told him his prescription although they told us the day we purchased the glasses that they would tell him. I spoke with the same woman that helped us and requested that she give me his prescription. I spoke very calmly and nicely, cause, ya know, I’m a good person like that. But how did she respond? After typing into her little laptop then finding his file and his prescription, she claims that he did not get an eye exam. I (still calmly) explained to the woman that we had purchased the 2 glasses + eye exam deal. She replied saying that, that was not a real eye exam. I got upset and asked her why they advertised it as «Eye Exam + 2 glasses» then and asked why they were doing false advertisement. She then claimed that since we did not «pay» for the eye exam that she could not tell me his prescription. HAHAHAHA WHAT? I started to get impatient and told her that the whole point of an eye exam is to find out your prescription so why did they advertise «eye exam». She then told me that I would have to pay an additional $ 40 to find out his prescription. This is when I lost it and I admit, I yelled at her. She then told me to «calm down» and that she would TEXT me the prescription. WHY DOES SHE NEED TO TEXT ME THE PRESCRIPTION?! She asked me for my phone number so she could text it to me, I tried to write it down and she freaked out and pulled the paper away thinking I was trying to sneak a look to see the prescription and said she would write it herself. Okay, I totally admit, I was planning on sneaking a look. But anyways. She did indeed text me the prescription about 10 minutes later but I’m 90% sure that it’s wrong. I’m not being paranoid. When I snuck a look, one of the numbers were different.
These people deserve no business. They have no respect for people’s hard earned money. Do not come here. Seriously.

Huge selection of Asian fit glasses. Walked out with a pair of ray ban glasses + lenses in an hour. Great CS.

The man here is EXTREMELY rude. First, he told me he would charge $ 40 for the prescription. Then he said I needed take an $ 80 eye exam first, even though I had taken one with him in the past. He said he had no record of it, but his «record» is a piece of computer paper with his handwritten notes. When I asked him how much each box of my contacts would cost, he looked at the boxes I brought in and arbitrarily said «$ 70 a box.» He didn’t look it up or refer to anything. When I started ask him more questions, he was curt, and then stood up and walked away from me to the other customer. The customer service here is the WORST. The price for glasses and lens are not that expensive, but the quality is terrible. The lens feel like plastic and they do not even clean well. I would pay much, MUCH more for better customer service. Any owner who walks away from a customer who is willing to pay for the services clearly should not be in a business where he must interact with people on a daily basis.
Also, after reading the reviews, I realized how ridiculous this place is. He told me he’s been working for «40 years» whereas another review was told «30 years.» The other reviewer was offered an eye exam for «$ 150» and I was for «$ 80.» One reviewer was denied a prescription where as I was told I could obtain it for «$ 40.» Honestly, where is he pulling all these numbers from? Just for extra information, your eye doctor MUST release a copy of your prescription after an exam/​fitting, as required by LAW. So clearly, this man has no idea what he is doing.

Went with my parents after hearing good things about Eye Story. I received a standard eye exam, a pair of contacts, and a pair of generic (but decent quality) glasses for $ 162. The owner was very informative and helpful. This is probably the best looking pair of glasses I have purchased yet… while being the cheapest. Very happy with the result.

I’ve been here a few times to get contacts and glasses. Honestly, I also don’t understand the negative reviews. The owner was pretty nice and the lady that helped me (I think his daughter) was really knowledgeable and friendly. I got a year supply of contacts about a week ago and was pleasantly surprised to find that the eye exam would be free of charge as a service to me. The eye exam itself was thorough and similar to ones I’ve gotten at other places, and they gave me a few options with contacts.
As for the glasses I have gotten (2 pairs now), I’ve been very satisfied with my purchases. The frames there are fashionable. They have the bigger fashion frames that are popular nowadays and a lot of designer frames in the display cases which looked really nice. The lenses were way more affordable than other opticals even with all the options I got like the anti reflective and anti scratch coatings, and when I say affordable, I mean that they were easily $ 100 cheaper. They said they had the lenses, so I got to get my glasses within half an hour. This was awesome as I usually have to wait a week or so at other places. They even made sure they fit and had no problem adjusting them for me. You also get a free case and microfiber cloth with a purchase of a pair of glasses! The exam for the glasses were free as well, and that was also thorough (pressure test, dilation, etc). I stop by sometimes to get my frames adjusted, and they are more than happy to do that for free. Sometimes, it does take longer when they’re really busy, but that makes sense.
Also, they seem to be comfortable adjusting their own frames, but they did warn me that they can’t be held responsible for damages when I brought in another pair I previously had.
I’ve brought both my parents in for their glasses needs, and they were both happy. My dad did have to wait a week for his progressive lens though because they didn’t have it in stock, but that was fine because the lenses were way cheaper than Walmart where my dad got them before ($ 260 vs $ 150). My mom got 2 reading glasses for $ 100, and she loves them because the prescription they put in the lenses were perfect, and there were a bunch of frames to choose from. This place is just very reasonable with prices and services. I’ll definitely be back.

I just returned to get new glasses to replace the one that I got about a year and a half ago. They were so kind as to offer me a special price of two eyeglass pairs for the price of one, as I found two frames to my liking. With all my lens options chosen (e.g. ultra thin, anti fog, anti scratch, etc.), it was like $ 120 including taxes for each pair including the eye exam. Thus, it was cheaper than any chain eyeglass store like Lenscrafters and Pearl Vision, and it was noticeably cheaper than Walmart. Eye Story has an incredible selection of fashionable eyeglasses, and the owners and managers keep the eyeglass styles up to date with the latest trends. All the frames I ever purchased there were sturdy and of excellent quality and looked great. The customer service was also excellent. The owner is a Korean middle aged male who is rather quiet but respectful. His daughters who work there have amazing service skills who will honestly give the best recommendations for you. They never push any sales on me and they have the glasses ready in like an hour or two. This is sooo nice because even at Walmart they send the glasses out and you have to wait a week. If you want great eyeglasses for very good prices, look no further than this location. The ONLY thing I wish they carried were Circle Lenses but I think the U.S. government does not allow these to be sold within the U.S. I respect those that want to save as much money as possible and I believe this is the very best eyeglass place in the Chicagoland Area because it has the right combination of price, service, product, and speed of completion for your hard earned money. And you cannot really go to the Internet for eyeglasses because you really have no idea how they will look on your face with any degree of accuracy (submitting a picture and copy and pasting on eyeglass frames is not very effective). And over the Internet you won’t get an eye exam…

Stay FAR FAR AWAY from this place. Guy who examed my sight can’t speak English. I’m not even sure how he got his license or even has a license to practice. Customer service? Forget about it. Never again

Bad customer service, they are very money-​oriented instead of customer-​oriented

I bought a pair of glasses in Korea but was having dizzy spells so I went in to this place and they told me my prescription was off. I took their advice and took an eye exam again which cost me $ 150. I then had my lenses replaced my glasses for another $ 100. A few days later, one of the lens immediately popped out of my frames, indicating that it was not correctly cut or inserted. When I took it back in, the girl there tried to pop it back in with her bare hands but ended up breaking the lens! She told me to come back in 30 min so they could cut me a new lens. Once I got a new lens, a few days later it AGAIN popped back out! When I took it in, this time she was there with her father and he told me it was my fault and the frames were poorly purchased. I went on to explain that the silicon that previously held my lens inside the frame was missing since they first replaced my lens. I remember this distinctly because I had specifically paid to get silicon in the frames when I first purchased the glasses in Korea. However, the man CLAIMED that in his 30 years of business, he had never heard of such a thing and basically accused me of making it up! They fixed my lens again and said it was the last time they would do it for free. Not too long again, the edge of my lens just cracked! It was so random and the lens was obviously poorly cut and crafted. I can acknowledge that my frames may have been manufactured badly and it’s my fault for choosing them but accusations and lack of professionalism towards their customers, that I cannot overlook! This place is all the markings of poor, dissatisfactory customer service as well as overcharging and lack of experience. I won’t even get into the eye exam…

you honestly get the best deals at this place. I had my lenses replaced here for $ 75.00 !!! Lens crafter charged me $ 350! I also took my gf here and she got a pair of frames and anti glare, anti starch lenses for $ 100! you cannot beat this deal, the customer service is pretty decent depending on how many customers they have but honestly. the cheapest place to buy glasses. I def will be going back here time and time again.

I can’t believe the level of customer service this place DOESN’T have. I bought a $ 200 pair of frames from these guys and within a month, the frames began to peel. The lady was understanding, saying that she can replace them. However, the owner (and I believe her father), comes over and begins telling me that it’s my fault. I mean, why bother? They’re being replaced and he’s got to get into my face accusing me that I was placing them down wrong. I mean, it wasn’t the store’s fault that the manufacturer’s design was poor, so why get in my face? I asked if I could get a different brand since it’ll probably just happen again with the replacement pair. They said no way. I walked out dissatisfied and irritated with the lack of customer service. I get home, and there’s a voicemail on my phone letting me know that I could only get a different brand if I chose to get my lenses with them. Obviously, they didn’t care that I’d lose money from that deal, throwing out brand new lenses that I purchased from somewhere else. All I can say is, ALL THEY CARE ABOUT IS GETTING YOUR MONEY!