Kore Communications

Came here to buy a new phone and it was slow so both associates were helping me out. They took care of everything I needed and were fast too. They didn’t pressure me to buy everything that I don’t need like other Tmobiles. This tmobile is inside the ASSI Plaza and you won’t see any signage on the outside of the plaza. I loved it here and will definitely come back here.

The customer service here sucks.
My phone’s screen was almost black and I could barely type anything on it so I took it in. I admit I was a bit rude in the beginning because I never really liked their service and I was really irritated about my phone, but the guy helping us was extremely rude as well. I kept quiet because I was aware of how badly I came out at first and he suggested that I get a warranty on my phone so I could make a claim in about a month to get a new phone. I told him I didn’t want it. I didn’t want to pay a deductible fee of 60 dollars to get a new phone when I have a year or so left of my contract and I was planning to just use it or just use an old phone of mine.
Then the guy there gives me the dirtiest glare ever and on top of that, he says a very rude comment to me in Korean. THEN he tells me to shut up.
Never going here again.

My father in law bought a laptop from this place and used it for a bit less than a year.
And then, all of a sudden, the Window Genuine Advantage notice came up. This means that they used a copy or fake Windows products and when I went into confront them, they don’t know what could be the exact source for this is and that it could be a Window update issue or a virus.
Both of these might be true but I’ve never seen a genuine product become «fake.»
The kicker is that they said we have to pay $ 30 after which they’ll reinstall the programs and make the notice disappear.
That’s all the rep there said and kept repeating it insisting that I hear him out to repeat the same answer again and again to bring in the laptop and pay.
Ridiculous!
Stay away from this place.

I dont know what the other reviews talking about!, I personally experienced EXCELLENT SERVICE and Got a great deal on my DELL computer. They are located inside this small international grocery store called ASSI, you kinda haveto look for them, but their products are very reasonably priced. Ask for John or Phil. these guys always helped me with my computers, so much so that I now purchase all my cell phones from them. I highly recommend to anybody looking for the best deals on phones and computers.
Another great PLUS, they will customize what you are looking for for your computer, and not try to sell you on other things you dont need! A++++++++++++

As a first time customer I was extremely dissatisfied.
Summary: Liars and Rude associates.
I bought a phone at Kore Comm LLC. (indirect retailer of T-​Mobile, NOTE: this review does not reflect my opinion of T-​Mobile Company.) I bought a phone and extended my T Mobile Contract, but I didn’t like the phone so I was trying to return it before T-Mobile’s 14 day return policy.
I came back to the store 7 days after I bought it to return it. One of the associates working at Kore Comm LLC said I COULDN’T return my cell phone because the rebate bar code was cut out – EVEN THOUGH I had never claimed that rebate, and had the bar code with me. (I found out today that this was an outright lie – it is against T-​Mobile policy and state law to deny this specific return with these circumstances.)
Bummed out and confused, I called T-​Mobile Corporate directly to ask about their return policy and told them my situation (whether or not I was allowed to return a cell phone with all its original accessories and the rebate bar code cut out). T-​Mobile said it was OK to return the phone. so I did today.
Today, I went back to Kore Comm LLC to try to return my phone. At first they were going try to tell me that I couldn’t, but I told them that I had called T-​Mobile, and that they said it was okay to return it. So the associate got on the phone, and a few seconds later he got off the phone and proceeded the process of returning my cell phone.
After I returned the phone and left the store, I realized I forgot to format the SD card. So I went back to ask if he could format it for me while I witnessed it. So the associate got up from his seat reluctantly, and handed me the phone I has just returned and I pulled out the SD card so he could format it. (As if he couldn’t do that himself…) I handed him the SD card, and he said «Do you really need to format it? Trust us, we’ll do it.» and I told him that I just wanted to make sure it was done. After I said this, he disdainfully threw the SD card on the counter-​top and proceeded to look for an adapter so he could connect the SD card to his computer to format it. After finding the adapter, he tried to format the SD card. But he couldn’t get the computer to read the SD card, so he took it out and said it’s not working (and there was silence… what am I supposed to say to that? Obviously I want it formatted), so I offered to bring my laptop from my car and format it. And then he proceeded to chuckle, and gave me a «Are you serious.» look. and said «Look, trust us, we’ll format it for you.»
Completely baffled and annoyed that this incompetent associate was so friggen lazy to do his job and help a customer, I just gave up and left so there was no further escalation.
Immediately, I drove home, called T-​Mobile and filed a complaint on this branch.
Sucks for you, Kore Comm LCC., should’ve played nice :)