Miss Hefferman Cleaners

This place tried to charge $ 500 for a few drapes to be cleaned, and was extremely rude. Forget this place, let them go out of business for being horrible to their customers and ripping people off.

Very pleased with my recent alterations at the Newton Centre Miss Heffermans. Kaye Kim the co-​owner with her husband Suang, was pleasant and proficient, She did an awesome job on re-​seaming my two dresses, and prices were great. I highly recommend. They are a full service cleaners as well I believe… it’s nice to know I have a ‘go-​to’ place for alterations! I’ll be back.
I believe they The Kim’s own a second Miss Heffermans sight in Wellesley. It seems online there are individually owned cleaners under this name. I am recommending the Pelham Street Newton Centre shoppe
Cathy Yetman

I took two relatively simple wool coats to be cleaned. One had some very small leather pieces holding plastic pieces that fit through loops to close the coat. I was told by the man that waited on me that he was giving me a big break and would only charge me $ 55 to clean that coat with the leather. The other would be $ 45. Then he had the nerve to tell me I had to prepay for this outrageously over-​priced service! I have never in my over 70 years prepaid for cleaning services. I left and found another far more reasonable cleaners just down the street. They cleaned both coats for less than half of what MH’s wanted to charge me, and they did a beautiful job. For years of living in Newton (over 30 all told) I have heard what a wonderful cleaners and tailor Miss Hefferman’s has been. I have never been subjected to such rude service or such ridiculous prices. Who in their right mind would pay up-​front for a service that hasn’t yet been performed. What if they ruined the coats, lost them, or did a poor job? This place is a disgrace to the City of Newton. Unilocal needs a negative rating system.

STAY AWAY — The owner is incredibly RUDE. They charged me $ 90 for 3 pair of pants and did nothing to them.

They damaged my expensive jacket: the fur and the leather on the hood were badly damaged!
It looks like that they used too high temperature setting and it just baked the leather and the fur! The leather on the hood shrank and they made two huge wholes in it to stretch up the leather!
The white fabric of this jacket has blue residues all over the jacket after their «cleaning»! So they destroyed the whole jacket completely.
They don’t care about the damage they did and just laughed in my face!

I came here on the advice of Dana Mosher (from Mosher’s Fine Clothing across the street), to have some custom shirts and a J Press ³⁄₂ sack blazer laundered and dry cleaning.
The shirts were hard work as they had nasty collar stains from perspiration as well as red stains because of dye transfer (crocking) from some cheap name tag holders.
A brusque asian lady took my order, and aggressively pre-​spotted the stains at the counter. In my distress over my shirts stains I had forgotten to remove the wooden J Press hanger from my blazer when giving my order.
For the rest of the week I despaired that I would never see my beloved J Press hanger again.
When I came back to Miss Hefferman on Friday, the shirts were spotless, and my ³⁄₂ blazer was returned to me with its original wooden hanger, although after having been pressed into 3 button blazer.
Overall I was impressed that they were able to get the stains out, and had the presence of mind to notice that my wooden hanger was special and keep it with my blazer. Not a bad experience, and I could see coming back here with more shirts.

I have been a great customer of Miss Hefferman’s cleaners for several years. She is, by far, the most expensive dry cleaner I have used, however, I thought it was worth it for silk tops and dresses.
Unfortunately, I had a very negative experience with Miss Hefferman’s attendant (possibly Miss Hefferman herself — the same woman is always there). This woman is usually very pleasant — she knows me as a regular customer, and I never have to even show her a slip to pick up my orders. However, last week I went in to pick up a sweater I had dropped off. I didn’t have the slip for it, per usual, but Miss Hefferman’s attendant did not have a record of it on the computer. So, she told me I had picked it up already (I had not). She even made up a date for this supposed pick-​up (December 20^th — false — I was in California). Furthermore, she had the audacity to inform me that the sweater was at my house and to look there.
I was kind to her, and reminded her that everyone makes mistakes. I asked to her to please look around for my sweater. I knew she had lost the sweater, and would have let it go had she not acted so rudely to me. I was appalled with her defensiveness and lying.
I found the slip for the sweater a few days later. I returned to Miss Hefferman’s to pick up the sweater. She gave it to me, and made no apology for either her mistake, her deceitful cover-​up, or her rude behavior. Regardless of the situation, it is never acceptable to treat another as she treated me. Needless to say, Miss Hefferman now has one less customer.

I’ve brought many items in here for tailoring, mostly hems however. My dog chewed the zipper off her expensive fleece coat that I ordered from Canada, and they repaired that very nicely! I did bring in a blazer that was about 2 sizes too large and they just didn’t get the shoulder pads right. The woman who does the alterations is really nice and always remembers me. I guess I’d keep it simple and mostly bring in straightforward repairs. Hemming is $ 20 which is steeper than other dry cleaners around but they always have things ready as promised, usually a week or less. Steady and reliable in my book.

These place should be ashamed of taking advantage of customers. Just brought a suit in for basic alterations– cuff, arms shortened and charged me $ 180. Total rip off and will never go back.

had a spot on my wool trousers; showed it to the attendant; she marked it; when I got the trousers back, the spot was there; I pointed out to her; they had it soaked in something for 10 min and she assured me that the spot would be gone when the trousers are dry & charged me $ 8.50. When the trousers dried, the spot was still there unchanged. Certainly, some spots are difficult to remove, but it is a poor professional attitude to confidently assure a customer that it would be gone and charge him

First of all… these sleeze balls renamed them selves and got rid of my review… so, i am posting it AGAIN, on this version of their Unilocal page… so infuriating!
«Too bad you can’t give a „no stars rating“. To sum it up, the employees are rude, they mis-​quote prices, they do not „professionally“ dry clean.
Spare your garment, your $, and go elsewhere!
btw, i specifically signed up to Unilocal,just to give them this wonderful review… that HAS to say something…»

I work right across the street from this place and brought a tuxedo to be dry cleaned for my boyfriend. After getting a quoted verbal price of $ 28, I looked at the receipt after getting back to work and saw that an additional $ 17 was added on for the vest. I don’t think it’s right that the lady didn’t tell me about the additional pricing considering I specifically asked her how much it would cost to dry clean the suit. I went right back and got the suit back (also odd they didn’t ask me why I was asking for it back) which is now being dry cleaned somewhere else for much less.

I recently moved to this area and have used this place for about 2 months. First of all, the lady in the front is always very friendly and workers in the back seems to know what they are doing. 2^nd of all, I am very satisfied with their alteration and cleaning performances. In the beginning, I thought they were kind of costy, but soon I noticed every cleaner in that area has almost same prices. Overall, they are great and they became my cleaner.

i recently went here for the 1^st time to drop off a shirt to be washed and a pair of pants to be dry cleaned…
1^st off…$ 12 for a pair of mens pants to be cleaned and ready in 4 days… WHAT??? not sure if they are cleaning them in gold or what but, in my opinion, that is WAY too much to charge!
when i picked them up, i simply asked the woman (the owner??) if $ 12 was their standard price for a pair of pants and 4 day service. her response…“4 days, 5 days, 1 day, its all the same price”.
so could i have opted for 1 day service at that price??? who knows since when i dropped them off, i was not asked when i needed them back (i actually wasnt spoken to except for her to ask me my name).
i paid and left.
i cant change what they (over)charge but what i can do is never use their services again. another thing i can & will do… let eveyone know about my unsatisfactory experience.

My family used this place for years and they were always great. They altered my prom dresses in high school! Well, something has changed. I took two pairs of pants and a skirt in to be hemmed. They did a terrible job — essentially used fishing line instead of thread — bad enough that I will probably need to have the work redone — and charged extremely high prices. The clerk (she said she was the owner) refused to even discuss the problem with me, and wouldn’t even fix the shoddy work — perhaps because I had already paid.
This place charges extremely high prices for low end work. There are several other tailors in Newton Centre who charge the same prices for very high quality work, and without being shady or mean.
What a shame.

I recently came into a really wonderful, one-​of-​a-​kind vintage suit that was about 3 sizes too big. A co-​worker of mine recommended Miss Heffermans to me and so I brought my giant suit there to be tailored. They took a good amount of time pinning and fitting the suit exactly how I wanted it. They told me to come back in a week, and when I picked up my suit it was better than I could have thought! They had essentially completely remade my suit, not just a trim there and shorten here — they redid the ENTIRE suit proportionally, it fit like it was made for me — which it was, I guess. The bill was a little steep (about 170 for a complete restoration), but the quality of the work is outstanding and the suit looks great. If you need some tailoring done, give them a shot — you won’t be disappointed.

BE VERY CAREFUL USING THIS BUSINESS. They recently changed owners and the new owners do not know how to properly clean and handle clothing. They made several costly mistakes on my fiancée’s WEDDING GOWN:
First, they charged $ 250 to clean the dress. When she took it to her seamstress to be fitted the seamstress told her that the dry cleaners had pressed creases into the dress and that she would have to do significantly more work to undo the damage.
When she took it to be pressed right before the wedding (admittedly, she should have just taken it somewhere else, but they offered to do it for free), they gave her the dress back in a DIRTY USED GARMENT BAG. As a result, the dress GOT DIRTY THREE DAYS BEFORE THE WEDDING.
Furthermore, when we brought these issues to their attention rather than acknowledge the problems, they chose to fight us on them.
All in all, we felt that they did not provide a quality service and did not handle the problems in a professional manner.

Very good job dry cleaning and excellent tailoring. It’s on the expensive side of the equation. They also can repair shoes. GREAT FOR: Dry cleaning and shoe repair.