Holly Cleaners

I honestly don’t know what I would do without Holly Cleaners. Throughout the years I have given up on pieces too stained to ever wear again… or so I thought. Yet, most of the time they can and are saved by Holly. I’m extremely satisfied.
Their service is excellent also. I’m pretty slow… checking pockets, adding those orange stain stickers to multiple spots on multiple garments. The employees are always friendly, courteous and accepting of the customers. I could go on… if I think they missed some stain, they happily re-​do it. And they give you 20% off on your birthday and sometimes when you’ve been away too long. This is one area of my life where things work perfectly.
I have bee a customer for over 20 years.

Fast and efficient service! Thank you!

We had a difficult stain to remove from a wedding dress, and other cleaners said they couldn’t do it. Holly was great about analyzing what needed to be done and coming up with a great solution. This is our first time using them and we would definitely use them again!

Everything came back great!

My experience at Holly’s was great. Everyone was so professional, friendly, and attentive, both at dropoff and pickup. Presentation was beautiful and I was happy to know that it was being done in such an environmentally savvy way as well! Add to this the fact that the location is RIGHT next door to my office, and I am sure I’ll be returning for dry cleaning in the future. Thank you!

Amazing one on one customer service.

Do NOT use for tailoring. They will not quote the price beforehand. AND they want to charge more than double five other local businesses would charge!

I’ve tried Holly Cleaners for dry cleaning on several occasions in the last few months. Their quality control is non-​existent.
I’ve requested the premium HollyCraft service, thinking they might do a better job. The packaging is better, except they stapled a HollyCraft tag to my trousers. But I do not see any difference in the dry cleaning; in fact it might be worse than their regular service.
They do not pay attention to what I consider to be reasonable requests. On several occasions I’ve asked Holly to hang trousers by the cuff. They never do. This week 4 pairs of pants came back hung over pink crêpe paper, folded at the knees. One pair slid off and was in a crumpled pile at the bottom of the bag. Of the four pair, one had the HollyCraft tag with 5 of 6 quality boxes checked, and as I mentioned above stapled to the pants. One had the HollyCraft tag with no boxes checked, and 2 had no HollyCraft tags. A few weeks ago I asked for all pants to be hung from the waste. One of 3 pair was done that way.
So, don’t waste your money. Find a lower volume dry cleaner that actually takes pride in what they do.

Overpriced and SLOW
You pay a premium at Holly and I don’t know for what. Very pleasant staff but the rates are higher than just about anyplace else and they «nickel and dime» you for virtually everything. I dropped of my shirts on Monday before 8am and they told me they would be ready FRIDAY after 5pm — simple laundering, no dry cleaning. Dependable, my old cleaners, had shirts ready that same day after 5pm if you dropped them off that early or, if later, the next day after 5pm for their standard charge. And I haven’t noticed any better quality or features from Holly’s. They don’t even have a 24 hour drop off chute like Dependable and many other smaller cleaners. So, I guess they exist because they have some reasonably good locations — but I don’t see any reason to select them.

I was looking for a place to get my wedding dress cleaned before the wedding day and I took it to two other places who said they couldn’t do it before I found Holly’s. They are incredible. Fast, easy to deal with and you get what you pay for: high quality. We live a good 30 minutes from here but I keep coming back to get shirts cleaned and other dresses– instead of just a high quality cleaner, this has become my one spot shop. I like being treated like a human being and like my business matters. I like when you can’t get a spot out you tell me why. I like that you tell me what my options are for different services and that you get the work done quickly!

I have been using these guys for about 6 months and all in all am very satisfied. They’re far from the cheapest dry cleaners I’ve used but timely and my suits always look great.

I was referred to Holly Cleaners by a friend who works at one of the high end boutiques on Newbury Street. I had been searching around for a cleaner that I felt comfortable cleaning by couture garments. I went into the Newton location and was told about their Hollycraft hand service for one of my cocktail dresses that of course I spilled wine on last Saturday night! I return a week later and not only stains gone, but the packaging of the dress made it look new again, which is great, considering what I paid for the thing…
Nice to know that someone out there can handle these type of garments and give the customer confidence in that their expensive clothes will be handled with great care…

Holly Cleaners does a great job and has been the only dry cleaner my family has used for years. They are professional, courteous and responsive to all of our dry cleaning needs. I recommend them to anyone and everyone.

I really wanted to like Holly Cleaners. The location is perfect for me. All of the pink is adorable. The facility is clean and very professional looking. The staff is wonderful.
BUT
They shrunk each and every item of clothing I brought there — noticeably. Having just moved to the area I brought in a few work dresses and almost all of my work skirts. These are specifically knee length to be appropriate. These items were difficult to find since I am blessed/​cursed with very long legs. Lo and behold, putting on a skirt for work this morning, the hem line is now 3 INCHES shorter. After frantically trying on almost every other skirt I own the truth sank in — all shrunk.
So be warned — even their fancy, more expensive cleaning will shrink your clothing.

This review is based on alterations. Back in March I brought two dresses in, one for a rehearsal dinner and one bridesmaid dress. Both dresses needed to be hemmed from the bottom, and one taken in from the sides as well. The seamstress at Holly’s made ZERO alterations to either gown yet I was still charged. I spent all wedding weekend stepping on my dresses, causing one very expensive dress to tear at the bottom.
I have never used Holly’s for dry cleaning, so I can’t speak for that portion of their services… but I am BEYOND disappointed with the (non existent) alterations.

We’ve been delivery customers for years, I send in items for tailoring, have my husband’s shirts laundered and use them for drycleaning. The delivery is reliable and the drivers are kind and thoughtful about carefully placing our clothes in a safe place when we are not home. The other day a Theory/​Barneys NY blazer returned kind of puckered looking. I brought it in, the clerk at the desk seemed unsure as to whether the puckers were in line with darts but promised they’d try to repress it flat. I received it as promised yesterday packed in a special «holly craft» bag with a kind note, special care checklist and pretty pink twist tie (and no charge, of course). They often take the time to sew on buttons that are loose. And they recycle their plastic bags! Wish my doctor’s office ran this well!

My family has been going to holly for years, 90% of time I spill something on my clothes, 100% of the time, it is something that under no uncertain terms should ruin it. Holly might be costly but they have saved my wardrobe with their hollycraft service. I lived in SF for a long time and use to start a holly pile for when I would come home. I recommend them to everyone, especially my fellow messy eaters and everyone thanks me.

In response to owners comments:
I dropped the dress off to be cleaned in late July and contacted you October 21^st — so it was not four months.
I had not used your cleaner prior to this incident in two years — I’m not sure how this is relevant?
Your store manager never gave me the chance to explain anything. Like I stated, she immediately claimed no responsibility and took an argumentative tone and attitude. The conversation was not productive on any level. I chose not to have my garment «evaluated» because she told me outright that this company would only prove Holly was not responsible. Why risk having the dress further damaged or lost?
Compensation would have been the only form of reimbursement that I would have been satisfied with because a store credit would be useless to me since I refuse to use your services.
The dress was not stained, but the fabric discolored.

This is place my parents; house and I needed to get some things dry cleaned when I was staying with them so brought them here — I shouldn’t have, didn’t seem like my suit was cleaner, it was even more wrinkly.
Waste of $$$$. Go somewhere else.

hands down the best dry cleaner i have ever used. even munchkins in the daytime !
i don’t go there anymore because i work for the state now and i couldn’t care less if my creases aren’t «creased» but when i need a button down boxed for a vacation, ill go back. actually if i have a stained item and i need it cleaned, this is where i go. expensive, but so was that sweater, dontcha think?
so there!