Hampton Inn

What a crappy business practice. You can dismiss this as a cautionary tale and a single bad experience or you can take you business to someone else recognizing that this could have just as easily been you. I made reservations for this location on their website which proclaims that no credit card is necessary to make a reservation. The weekend I visited was a very busy one with several events in town and nearby. I went to the area theme park and around 5:50pm of the day of my reservation, I noticed a call from an unknown number. With terrible service in the park I did not answer it. At 11:00pm, after an extremely tiring day I arrived at this location only to find that the call had been to essentially check and see if my reservation was sincere because they had some other interested parties. Since they had sold out and had more folks looking for rooms they decided to take the guaranteed money in front of them and gamble betraying a customer that had made a reservation, but not left their credit card info. You can’t have a pretend reservation service on your website that does not work as common sense would believe it should work! The lady at the counter knew what had happened and was clearly nervous to tell me so she phrased it as «there was an issue running your credit card. It was declined. They tried to contact you by phone but when we can’t contact you we release the reservation.» This was misleading as they never had my credit card and never asked for it. Caught off guard I was just too dumbfounded to call her out and too tired to fight so I took a room she arranged for me at an inferior establishment that did not have the type of room I had reserved with them.
When I arrived at the other hotel, the associate at the counter asked how they could help and I told him I’d been booted out of Hampton Inn to their establishment. He made the comment, «You too? Had a few of those tonight.» This is a regular and poor practice of this organization and I will NEVER recommend them to anyone. Apparently «100% Hampton Guarantee» does not include the «little» detail of guaranteeing the room that they sent a confirmation email to you about after your reservation was made. No offer to compensate in any way. Not classy. Stay away.

We just had a great (unexpected) stay at this hotel. It was very clean and the staff was so nice and very helpful!

The best part of my stay was the check in process. The young lady was very helpful and identified I had a duplicate Hilton honors account and she wanted to make sure my points were not being split.
I had a two night stay. I left at 11am to attend to some affairs. When I returned at 4:30, my room was still not cleaned. I called the front and was told «well a lot of people checked out and we have not got to the stay overs yet». Long story short I had the uncomfortable experience of being in my room as it was cleaned. Vacuuming at 5:15 while I’m trying to work is very disappointing.
This location has a pool. My room, unfortunately faced the courtyard and pool. It was so loud. Screaming, yelling, babies in pack and play cribs, etc. You would think the people had never seen a pool before. This was not normal play in the pool sounds… this was almost unbearable. I called the front and the woman said she would see what she could do (which was nothing as it actually got louder) and reminded me the pool was open until 10. It was 8:30… I told her I’d never stay here again. Silence.
I never stay at Hamptons. I was here for a job and not on my dime. Homewood Suites is where I stay and never mind paying more for it. Now I know why. I will voice my complaints to Hilton corporate where I’m sure I will get at least an apology. I will however never, ever, stay at Hampton Inn again.

I absolutely love this hotel! The staff are exceptionally friendly and helpful. Also the suites are extraordinary. Although I was unfamiliar with this brand before staying here, I will definitely stay at Hampton Inn’s more often!

We just spent three wonderful days here. The room we wanted was unavailable, so we were given a free upgrade to a suite, and it was wonderful – quiet, clean, spacious.
Breakfast was a typical Hampton Inn breakfast, but it was well stocked.
Warm cookies and milk each evening.
Staff was welcoming, helpful, and friendly.
Highly recommend!

A last minute decision to go to Hampton University’s homecoming is the reason I couldn’t get a room in one of my customary spots like Embassy Suites or Courtyard Marriott on Coliseum Drive. When I checked, there were only a few rooms left and they were trying to extort the takers. The representative suggested Hampton Inn since it was only 8 miles from Coliseum. They were also offering a rate I couldn’t refuse so I made the reservation even though I had never stayed in a Hampton Inn.
The hotel is located off Jefferson Ave. in a busy, but suitable location right across from a shopping mall, Cracker Barrel, and close to a Walmart. The lobby was modern, had warm lighting, and friendly front desk attendants who greeted me upon arrival. Check-​in was quick and guests can use the Crunch fitness center right next door if you don’t want to use the hotel’s tiny fitness room. Comp breakfast is also included and hot drinks are available day & night.
The room was simple, but clean. Thankfully, there were no signs of bed bugs or other pests that can make a hotel stay problematic. I noticed a Bible in the nightstand and a Post-​it on the headboard indicating the covers & sheets are clean. Guess what? They smelled fresh. I was thrilled! The weekend is a bit of a blur, but I enjoyed my stay.

Hotel staff is very friendly and helpful. They go above and beyond the call of duty to assist the customer. Rooms are spacious and clean. I definitely would visit this hotel again soon

A good place to stay and someplace I’d stay again. The rooms are worn but clean, and looked like they may have been extensively renovated within the past five or so years. The lobby is very pretty, with high ceilings, lots of windows, and a central fireplace that has openings on all four sides; there’s also a dining and lounging area with regular table seating, plush chairs and couches, and a large communal bar-​height granite table. The staff is friendly and helpful. The breakfast isn’t large but there’s a decent variety of food and the hot food is good.

The staff and cleanliness of this hotel were beyond my expectations. The front desk staff, the housekeeping department and the rest of the team were wonderful to our basketball team during our 7 day stay.

Review based on 1 night stay on 2^nd floor:
PROS:
+ Staff was very friendly and accomodating
+ Complimentary hot breakfast
+ Complimentary gym use next door
+ Complimentary WIFI
+ Fridge in room
CONS:
— Hallway and Elevator has heavy smell of smoke
— Under renovations (Can be noisy)
— Rooms are spacious enough, but could use a little updating
— Older flatscreen with hard to reach hookups in back
— Bed was not the most comfortable
All in all, not a bad place… but for the same price, I’d rather stay at the Embassy in Hampton.