Hoag Urgent Care

Unfortunately my return visit that was recommended by Dr Cumberland to get the shot she said I’d need if it persisted longer than a few weeks, was a complete disappointment.
It was a different Dr, who laughed at me saying they couldn’t help, when I told him her instructions of: «return in a few weeks if it continues because you will probably need a cortisol shot». Those instructions, to me, sounded like the urgent care was in a position to offer that shot. I was so let down I wanted to cry. I could have made an appointment with the appropriate Dr weeks earlier but instead I made sure to clear my day to get this shot at urgent care as a last-​ditch effort to help me before I left for my NZ vacation the next day.

I used to love coming to this Urgent Care until today. I arrived early and sat outside as I know it gets very busy. I am sick and don’t want to wait 2– 3 hours to see the doctor. I was let it at 8am. Another woman walks in as if she owns the place and the person at the front desk proceeds to tell her that they no longer accept her insurance which is Anthem Blue Cross. I overhear this and ask if they take my insurance and am not «Sorry we don’t take your insurance either». Frustrated beyond belief, I ask why they didn’t leave a sign outside or send out letters. I am simply told «the people that were here before were just renting the space». Maybe she needs her ears cleaned out because that is clearly not what I asked. So I left and drove to another urgent care and am now waiting an hour. Thank you Hoag Urgent Care for ruining my day and making me angry. You will also be getting a letter from me.

they have always helped us out in a pinch!

I went in to this Urgent Care this morning for EXTREME tooth pain. I need my two lower wisdom teeth pulled (i am very aware) and every so often, one of them gets infected. I have been in this office before for this same issue, and i am usually prescribed an antibiotic and a pain killer. I was taken back to the room and after about an hour of waiting, i was greeted by Dr. Sharon Hoier. I explained to her what was going on, and that it had happened before. I was very clear to her that I was in extreme pain– almost unbearable. I thankfully had a couple of Norco left over from a throat infection a couple months prior, and I explained to her that I took one of them and 4 Advil, and it BARELY helped take the edge off the pain. After looking in my mouth, and seeing how severe the infection was, she had the nerve to say to just take advil and she will prescribe me an antibiotic… I’m sorry but did you even listen to what I said?! My level of pain is probably an 9 out of 10 and you tell me to just take some Advil? After I told you that a norco as well as 4 advil did not help? I had to explain to her that i need better pain management– I am suffering here, and I have to go back to work! I had to ask her to please give me at least what I am taking now, to somewhat help with the pain! She said that all she could give me was 10 norco– 10?! If I take this every 4 hours as it states, I will run out before my antibiotics start working for the infection! I nicely asked her to please prescribe me 800mg of ibuprofen, so I could take one pill rather than 4 at once, and my insurance would cover the cost of what I need for my health. She replied by saying «you can get that over the counter». GREAT so I will pay close to $ 15+ for a bottle of advil now, and I will remain in pain. I called the office back to explain the issue again, but to no avail. If you do NOT want to be listened to, if you do NOT want to be cared for, and if you do NOT want your health and goodwill considered, do NOT under any circumstances see Dr. Sharon Hoier. I will now have to take time out of my extremely busy schedule to see my primary care doctor, who will actually help me, to be out of pain and remain healthy. I will not be returning to this office because of this doctor.

michelle and jamie (nurse practitioner) were incredibly attentive when I got my stitches. They were able to help me right away, and were very warm, honest, and above all caring. I feel I was in excellent care the entire time and am normally terrified of anything having to do with medicine. I feel incredibly fortunate to have had spent this afternoon with them over anyone else.

The doctor, unfortunately I didn’t remember his name, but he is asian.
Super smart, very attentive to details, really good doctor.
I wish he would be my physician.
Though mine is not bad at all.
Thank you!

I made an appointment for 3pm. The doctor didn’t come in until 4:45pm. And then didn’t prescribe me any antibiotics which is why I went in. I did not pay $ 25 and waste two hours for over the counter recommendations! More than pissed right now. I will never go back.

Great ER, I have used this location several times. The staff is friendly, the building is new and the equipment looks modern. I really like this place!

I’ve never had poorer medical care. My husband had a heart procedure a month ago and his doctor had changed his medicine requiring an EKG on the weekend. WE arrived at the Urgent Care center at 8 am and checked in and explained that he needed an EKG and that his heart was racing. We were called back and his pulse was 133 and his blood pressure was sky high. Dr. Cumberland came in and said that she didn’t see «this kind of thing» because «she couldn’t get paid for it», and to go to «510» and get the EKG. We walked across the parking lot and they were closed, so we went back to Urgent Care. I explained to the receptionist (who was very kind) that my husband’s heart was racing and please could we be seen. She explained that they wouldn’t see us because another doctor had requested the EKG. I asked to speak with the Dr. Cumberland again and was denied treatment. I repeated again that my husband had palpitations and needed to be seen (they had already documented this on our check in) and we were refused treatment. My husband is a retired physician and I a retired nurse and have never experienced anything like this. Dr. Cumberland is a lawsuit waiting to happen with her attitude and lack of understanding and compassion. If this is what medicine has deteriorated into, I’m glad we are retired.

I went in for a breathing treatment and really liked the doctor. She prescribed me an inhaler and a few other meds and told me if I was feeling bad in the morning to come back in for another treatment.
The pharmacy was out of the inhaler so I called back in the evening to urgent care and spoke with nice nurse who asked the doctor if I came back in could she do another treatment since the inhaler was out and would be coming the next day.
I could hear the doctor yelling rudely at the nurse saying no she can’t come back in unless she wants to pay another 50 $ and why didn’t I just get a diff inhaler, like I had another option, it was completely uncomfortable to hear her yelling in the background. She also said well if she is that bad just go to hoag not here. So rude I will never go back there again I have never had a doctor make me feel like I had done something wrong for being sick…

My new favorite urgent care! Quick, same respectful doctors. Only issue was parking… then I found the free parking garage towards the side of the buildings after circling around a few times… i did ask about parking on the phone… she must have thought that was a strange question and just said around the building. Anyway, they have suggestion box but no card for it… thx Unilocal!
Fyi its not connected to the scarey hoag er. :)

I went there today feeling really sick and was even more upset when I left. The receptionist was so rude! I wish I would have said something to her but she seemed like the type of person that would cause a scene. She works with sick people all day she should be wanting to make them feel better and not worse. She was impatient and talked to you not kind at all! Not helpful I left and just went to the emergency room. I’d rather wait 3 hours to be seen by someone who is nice then sit in a room for 30min with that lady. Really sad. I felt bad for the other sick people in there :(

Very satisfied with my treatment this morning. All the staff was very polite and helpful. Dr. Cumberland made me feel very comfortable. It was not busy so the wait was about 1 hour. People need to understand these caregivers get very busy and are dealing with people who don’t feel good and are crabby. While I was there I heard two people come in, one was complaining of horrible nightmares and one had a massive headache because her son was «stressing» her out! I can only imagine what they deal with every day. Have some patience.

My family has gone to Hoag Urgent Care twice for cuts. The office is friendly, clean and professional. Both times we were in and out in less that an hour. The doctors are knowledgable and honest. On our first visit, I thought I needed stitches on my big toe. Dr. Cumberland was honest and she cleaned and wrapped it instead. My toe healed perfectly! We have a huge insurance deductible so I appreciated her honesty. She could have told me I needed stitches and I would have not questioned it. The second time, my 8 year old had a gash his forehead. Dr. Yawata was incredible with him! He got him in and out with barely a tear. This is a wonderful office and I would recommend it to anyone. Thank you!

The girl at the front was short with me and rude right when i walked in and clearly did not want to do any work while there. Eventually, once I was done filling out my paperwork, she was nice and friendly.
I was the only patient waiting and was brought back immediately and seen by Dr. Cumberland immediately. She was laid back, super nice and helpful.
I was in and out of there in about 30 minutes, including filling out my paperwork.
I also got a thank you card from them two days later, which I thought was great customer service!

Had to wait over 3 hours after being referred here from my PCP for a persistent cough treatment. Receptionist didn’t communicate wait times. I would have had faster treatment at the ER!

I had a very pleasant experience AT the clinic. The doctor was great, I didn’t wait long at all, and I felt as if the front staff was very helpful.
The reason they didn’t get 5 stars is because of what has happened AFTER my visit. The doctor stated that I should call immediately if I get worse /​have any questions, but someone would be calling me regardless to see if I was doing better in a few days.
I have now called THREE TIMES and left THREE different messages with the staff for the doctor or for a nurse to call me back. Whoever answered the phone the first time said «Well why don’t you just come in here» and I stated because the doctor specifically told me to call — I’m not going to come into the office yet again to ask a simple question.
And here I am. Still waiting for a return call.

I came in to this urgent care to get a tb and pre employment test done here. When I arrived I was the only patient in the office. The lady at the front desk is VERY RUDE! She has a low monotone which isn’t good especially working with patient. While filling out the paper work, I asked her is a certain med was a drug then without an attitude said isn’t that a medication?! I really hoag thinks again about who they hire for front desk because that’s the first impression patient get when coming in. But the back office staff James was very friendly answered questions I had and even gave the tb shot without any pain. Since I hate needles. PLEASE TRAIN YOUR FRONT DESK MORE IN CUSTOMER CARE!

The customer service here is atrocious. I seriously felt like I had entered an alternate universe in which TSA rejects had been hired for front desk duties. I ended up not even seeing a doctor here. Being sick and subjected to abusive and uncaring behavior was just too much. That kind of attitude would be hard to handle when you are feeling well; when you are sick it is simply crushing. I was just trying to see a doctor and felt horrible. I was polite and quiet and in return got yelled at and berated. I’m very passive at dr’s office because they make me anxious, so I left and pretty much broke down. That kind of coldness is hard to deal with when you are feeling so sick.
The last time I needed to go to Urgent Care I paid $ 140 (vs a $ 10 copay) to go to Newport Urgent Care since I’ve always had good experiences with them and the extra money was worth not being yelled at (spontaneously, not in response to any demand or rudeness on my part) by some classless, ego-​tripping woman. I would say maybe I just got a bad seed or caught her on a bad day, but other reviews seem to indicate this is the norm.
If you’re forced to go to Hoag Urgent Care by your medical group, I hope you don’t get sick on the weekend. If you have the choice, pretty much go anywhere but here. If you enjoy interacting with pissed off TSA employees mad that they have to work the day before Thanksgiving, then come here because you’ll get all the cattiness, uncaring, power-​tripping, and gruff commands you’ve come to expect.

The receptionists were rude to myself and everyone else I saw them help. Enough so that two of the patients in the waiting room were actually talking to each other about it. They make you feel like you are being a huge inconvience to them by showing up.
I asked what my co pay would be for a visit, gave them my insurance card and they asked me to fill out the paper work for a first time patient. After I gave them the paper work they were still trying to figure out what my payment would be and eventually said I wouldnt be paying anything.
I was sent back to see a doctor who was much nicer. But I was perscribed amoxicillin for my cold which doesnt work for viral infections such as the common cold. I didnt end up taking my perscription but I did recieve my bill in the mail for my visit which I understood was going to be covered by my Athem Blue insurance. $ 110, I will continue to explain this them but save yourself the hassel and dont go here!