Starbucks

I’ve been frequenting this Starbucks for a while now as it is close to my house and in a good location and all. The service is usually good, it’s not bad, but now after my most recent experience, I will be taking my business to the Starbucks on Decoto by the UC Bart Station.
So, I wanted to try the new trifles Starbucks is offering through there Sunset Menu after 3 pm. Came to this Starbucks and ordered one, I had not known what size it was supposed to be. So I ordered one and received it. It came in a mini frappuccino sized cup. It was good, but for $ 3.45, it wasn’t worth.
However, I liked it and ordered it at another location, the Decoto Starbucks, and it was a much bigger size (the grande size to be exact) and I asked the cashier over there if it was supposed to be that size, he said yes that’s the size it’s supposed to be. I said wow, the other location gave me a mini frappuccino size cup… he said oh really? Idk, it’s supposed to be this way and that’s how I make it. He said I should just come and get it here.
I called this location and asked to speak to a manager, and the person who answered, Tina said she was the shift manager on duty. I told her I came in on Monday and ordered a Chocolate Brownie Trifle, and was given it in a small mini frappuccino cup size and that I ordered the same item at another location and it was a much bigger size, the grande size. She said the trifles come in one size, medium which is our grande size. I told her I got a mini frappuccino size and she said to come in anytime today or tomorrow and we will make one on the house for you because it was made wrong the first time.
I came in, and told them that I spoke to Tina on the phone, and they made me a new one. Guess what? It wasn’t even a grande size, it was still a small tiny size!!! I even showed them my picture of the Chocolate Brownie Trifle I received at the Union City location, the barista said no, this is the only size for the trifles… seriously???
I was ripped off at this Starbucks!!! Don’t come and support this Starbucks location. I paid $ 3.45 for a trifle here and got a mini size and I paid the exact same price over at the Union City location and received a grande! This is ridiculous. at first I thought they cared because they said to come in an get a free one on the house, but even though they gave me a free one, I did not receive a grande size one.
This location has loss my business! Take your business to the Decoto Road Starbucks, where they care about there customers. Screw this one.

This is probably one of the best Starbucks I’ve gone to. I was never into the Starbucks hype, I would always go to McDonald’s to get my usual hazelnut iced coffee in the early morning but one morning I decided to try it out since McDonald’s said they had no ice, anyway I had the same order and they had a lot more questions like if I wanted milk in it but long story short it taste better and now I always go and they all know what I get and have it ready for me asap.

It’s close to where I live. Once a guy filled the wrong size of coffee (I asked for small but he served me tall). He immediately refunded my payment and gave me the coffee for free. Other than they close early and there is always the smell of grease from its next door neighbor, I like this place.

Slowest starbucks around. Just spent over 15 minutes in the drivethrough on a slow Saturday afternoon. They should have apologized and given out free drinks but neither happened. We need a Peets in Newark!!!

My favorite Starbucks location.
The staff there, Karma, Katie, Marcello, Pete, Sal, and Shazia are all great and courteous, and have never gotten my drink wrong ever!
This location has the best layout, with comfortable booths and ample parking as well.
There is one annoyance, which is the outside parking lighting, it’s pitch black because for some reason the management has not replaced the parking lighting which has burnt out. This has been the case most surprisingly for over a year now.
They are a very busy location, but probably because the staff I listed above provide such good service! They do offer a drive-​thru option which may decrease the wait time.

2 stars for wait on drive thru and attitudes! One guy is really nice here thought I forget his name. Always takes forever outside or in! Ya need to speed it up Starbucks!

Okay. I get it. You’re busy. With a drive-​through and convenient location with great parking. So plan for a busy Saturday morning. Don’t have your very limited staff stocking shelves and not taking or preparing orders. The line was long, the service slow, and, to top it off, they got our order wrong. Not once, but twice. Walked out and went across the street to the SB in Safeway.

Lol this place needs some work.
I asked for a tall coffee and the lady told me «you sure you don’t want a grande?» I said yes I am sure. And she said «so, a grande?» NO. WHY ARE YOU EVEN SUGGESTING YOU WEIRDO. I asked for an iced coffee and idk how they could mess that up but they did. It tasted off and burnt in a weird way. My friend got a cheese Danish which they forgot and get really gross about being corrected. I wouldn’t really mind if they were rude and made good coffee but they suck at both. Oh well!

This is by far The worst Starbucks i Have been to.
Time and time again I get the incorrect drink. I tried to give them the benefit of the doubt and give them another shot, but man was i wrong.
Just last week they forgot the soy and whipped cream in my drink. I didn’t think much of it– simple mistake, it happens. So again, I return this morning And order an iced green tea latte w/​whip and receive this? The convenience of having a drive thru is great but the effort that these employees put into making a drink and representing their brand speaks for itself.

The only reason I go to this Starbucks because it’s close to my house as well as the freeway entrance.
I go to this Starbucks quite often and they seem to be very inconsistent, like Klay Thompson on the court. Some days your coffee will be on point, other days it’s plain garbage but it does the job.
There is only one thing I order from Starbucks, which is their vanilla ice coffee. And I’ve always ordered it the same way «Grande vanilla ice coffee», and the Bartsia would usually say «do you want room for cream or milk in it?» and I reply «No». Simple as can be – plain black coffee with pumps of vanilla syrup right?
They add their pumps of syrup and the black coffee. The main issue I want to stress is that they add WATER. Maybe like ¹⁄₅ or ¹⁄₆ of water in the coffee… What, why so cheap? So some days I will have water-​down coffee.
The other issue I come across often at this location is that the baristas don’t know the simplicity of a vanilla ice coffee. They would make it with milk after I specifically tell them no when they ask. If I wanted milk in it, I would have said an «iced vanilla latte».
Sad to say I will keep coming to this Starbucks due to its convenience. I now know you have to be as specific as possible when ordering your drink.
«One grande vanilla ice coffee, no cream or milk».

I am a frequent customer of Starbucks. I am a golden member and I pick up a iced coffee everyday. I came here to refill my iced coffee and the cashier told me I couldn’t and had a shitty attitude. I would have bought a new coffee if she didn’t have such terrible customer service! I’m actually standing in the store as we speak writing I thought my experience at this location was so crappy. Save your time and go to the location in Fremont off Civic Center or Nicolette! WAY better service!

I love this Starbucks because it’s very convenient for me to get to. In the mornings I like to order grande white mochas with whip cream $ 4.95, I believe. Downside to this place would be when they don’t put the sleeves on the coffee cups (sometimes). Especially in the mornings I ask for one and I receive attitude like I’m not supposed to ask. However, this is the only Starbucks that gets my order correct every time, and I appreciate that! Will be visiting soon for my morning cup of coffee :)

Friendly service all the time and there’s parking at rear, in the front or even next door at the supermarket. It’s pretty small but I don’t stay there to lounge so it’s okay for my purposes. My son loves the pastries and the hot chocolate. yum!

Horrible service by their cashier, Karma. She was incredibly rude!!! I was curious about some drinks I never tried before and instead of answers I just recieved a bad unprofessional attitude. Not even a smile. It almost got to the point where I wanted to request a different cashier/​barista to help me out. Or even request a manager to address the issue altogether. I used to come here 2 or 3 times a month but think I’ll find another Starbucks.

Quite possibly the WORST Starbucks I’ve ever been to. Only positive is there’s plenty of parking inside the plaza.
Visit #1: 6:25 AM, thought I would try the drive through since it was early enough that it would go by pretty quickly. There were only 4 cars ahead of me so I thought it would go pretty quickly. Boy, was I way off. I was literally parked for FORTY minutes and didn’t get my coffee until 7:07 AM. The 4 cars ahead of me didn’t have any huge orders, so I have no idea why it took the amount of time that it did.
Visit #2: Thought I would give it a second chance but only this time, I went inside instead of the drive through. It wasn’t until I got back into my car and tasted my drink that they completely goofed on my order. But by that time, I was already in a rush to beat the morning hour traffic and didn’t want to bother waiting for another 20 minutes.
Visit #3: Probably the straw that broke the camel’s back. Went into the store pretty early around 6:30 AM, there were 3 people in front of me. One of the customers had a complicated order so one of the baristas was taking care of her. There was still one other register open, and another barista was just chilling and TEXTING on her phone! It wasn’t until when customers in line started complaining that she opened up the second register. Speechless.
I’m also going to say that when I used to work in the city (SF), there was a regular Starbucks that handled 30x more customers during the morning rush and it didn’t take me longer than 10 – 15 minutes of getting my order. Not only that, all the baristas there knew my regular order by heart. How this Starbucks has 5 more staff members and 30x LESS customers yet take a longer amount of time to get you your coffee is beyond ludicrious.
You know how the saying goes… three strikes you’re…

I changed my mind. This really IS the worst Starbucks I’ve ever been to.
I’m getting my tires replaced nearby and this is really the only place to sit and wait. My observations for this trip…
#1-​My husband’s drink was made wrong, and when he asked them to adjust the sweetness to make it correct, the barista argued with my husband insisting it was right. If it were correct in the first place then why would my husband return to the counter?
#2-​My drink almost tasted watered down. I didn’t bother to ask them to fix it. So much for their policy of always making things right.
#3-​Not one of the employees are smiling and most actually look straight pissed off! That is unless they are speaking with each other. At that point they may crack a smile.
#4-​The person who took our order looked down right nasty. There was no greeting. She didn’t repeat the order like she’s supposed to. Then just walked away without saying a word to us. No thank you. No have a nice day. No nothing.
This Starbucks has never been great from the tine it opened. I try not to cone here because I’m more and more disappointed with every visit. My next review will go straight to corporate.

One of the more busy Sbuxes in the area. I had to kill some time, so I ordered an Iced Americano and sat down on a very flat but cushiony lounge chair. Overall, I had a great time relaxing and reading the Sunday paper (what’s that?!) I noticed several employees rounding, taking out garbage from the bins and wiping tables down — attentive!
Plus, they have a drive thru which seems to be the majority of their traffic. Wi-​fi is Google powered.
THEY HAVE A LIQUOR NOTICE IN THE WINDOW. This means the rumors are true. Starbucks will start selling beer and wine. Looking forward to that soon! Cheers!

I’m in town for a couple of days and hit this Starbucks up two mornings in a row. I’m not the type that lounges in a Starbucks. I usually just use the drive thru. This location was as fast, efficient and friendly as any other.

Super Starbucks Fan here!
Great service! The staff works well together. They are friendly, fast, and stay busy. The place is clean and there’s plenty of room to sit. They have a drive-​thru and outside seating. Good atmosphere and location. The Caramel Brûlée Frappuccino is flavorful!

I like this Starbucks, simply because it’s close to my house and on my way to work and they have a drive thru duh! They always get my drink right, when I say extra caramel in my caramel macchiato they get it! They make it so sweet that I’m tasting so much caramel the first 5 – 6 sips before I even taste the coffee. Woohoo!
Mornings coming here can be a hassle because the line for the drive thru sometimes gets so long it’s to the street and the line inside to the door. You have to make sure you consider that before coming here if you are I’m a hurry.
The staff here is nice and polite, they know what customer service is. They greet everyone with a smile, I’ve noticed when they see regulars they make sure to have their drinks either ready or in the process of being made by the time they get to the counter. Good stuff.