Yellow Taxi

I was waiting a 7 min drive from downtown new haven. Dispatcher said 15 mins. I call after 25, am told driver is almost there. After 35 mins there is still no car. I call again, «he’s almost there.» Thank god one of the residents here offered to drive me otherwise I would still be waiting an hour after the request. Avoid.

Horrible service. Gave my driver one simple direction of where to turn, and he turns around and spitefully yells at me, «you think you know this city better than me?!» and some other hostile remarks. I will NEVER use this cab company again. The driver could not have been less professional and less courteous. Really disappointing.

21 minutes late – and I had to call them for them to inform me of their lateness. Avoid.

Given that I travel a lot, I haven’t bothered to buy a car in new haven. Also because these guys have saved my butt on several occasions! Tim is my favorite driver. He was the first person I met when I was moving — he picked me up from Union Station and drove me to work. In the 15 minutes it took for us to get there, he’d given me the lowdown on the city, and his own number in case I couldn’t get through the main line. Fabulous!
During the snowmageddon that was CT this winter, they would show up right on time. When they couldn’t, they would tell me, and not keep me hanging — which I really appreciate — other taxi companies have done that, grr!
In decent weather they show up in 10min flat. (caveat: I live in downtown new haven). In the snow/​rain, up to 20minutes. I’ve never missed a meeting or a train in 8 months of using them a few times a week. If they’re late, or if we’re stuck in traffic too long, I’ve known the drivers to stop the meter. Who does that?!
The only reason I’m taking one star off is because the main line takes a while to get through. Try to score a driver’s personal number, that makes life easier…