Firestone Complete Auto Care

First time trying this shop. Joe is helping me and he is very helpful. This place has great customer service and quick to help customers. I would definetly come back here for all my oil changed!

Brought car in service and the techs took care of all my issues and worked with me when I mentioned I needed repairs done in a certian order in case I encountered a «worst case» scenario. Needless to say they got my brakes good as new.

I was just here no kidding 5 min ago! I was suddenly supprised by a flat tire and did not know what to do, this was the closest tire shop I found. As you can tell by the previous reviews the customer service was excellent! The Auto technician Fernando Mejia helped me fix my problem and provided me with the best solution! I will be coming back to this place in a few weeks to purchase new tires! Great Job and Thank You So much!

Came in as a walk in expecting to make an appointment for an oil change. Joe took care of me and told me same day is okay but it might be an hour wait. 20 minutes later I see my car being taken care of. Great place, great service!

all these FIVE STARS made me call to make an appointment, but that guy Joseph was rude. so, NO, THANK YOU!

I’ve been here twice and both times, the customer service was excellent! Joseph O. was amazing! Made me feel really comfortable and he’s so personable! Excellent customer service from everyone that I’ve met there!

About a month ago we called around as we had a bad flat tire and we were in rental from Enterprise. Jaime to the rescue, he took our call 5 min. to closing as we were on vacation and needed to be at different locations at a time. He and the husband did much of the talking when we got to his branch.
Let’s just say he was a blessing to us, if he had not helped us it could’ve been really bad. Thank you sir for your excellent service!

I rarely write reviews. In fact, I think this is one of my first. My friend told me to come to this location cause she recommended the service was good. The guy that works here Joe was super helful and friendly. I explained my situation that I couldnt afford much. He was very understanding and looked around for the best deal for me. He found a awesome deal at a different nearby location. While, I was waiting. He was cool enough to chat with me for a bit. He is actually a really cool guy getting to know him. He mentioned he was trying to be a GM. Great customer service. Ill be coming here next time just for the customer service. FIRESTONE: You need to promote this guy asap!!!

I have been to this location multiple times and always have the best service. Joe has helped me out twice and he is extremely friendly and helpful. He was honest about what kind of work my car needed and about how long it would take. My car was finished on schedule both times and it has been running very well since my visit! I will definitely be back and would recommend this location to my friends and family.

I understand why this place has such great reviews. I was in need of 4 new tires and called for a quote. Jaime answered and gave me a quote over the phone. He told me by the time I got there he would be done with his shift but they would take care of me.
When I arrived Joseph greeted me. I told him I spoke with Jaime and he found the quote Jaime left for me on the counter. He processed the paperwork to get the service started efficiently. He told me it would take 1hr, and he was right! He didn’t keep me longer than the estimated time!!! Love that!
Thank you Firestone National City!!!

I am impressed with Joe’s professionalism that he can follow through all of my concerns that I have with my car. He’s the exceptional gentleman to work with; I would recommend anyone to work with him! The place is well-​done and progressive — if you’d have any problems with your vehicle, this is a place to be! Ask for Joe!

The service was great!
I just bought a Honda accord and wanted to get it checked out so I came here for an inspection. Luckily I came right before a wave of customers. I went in around 3 and inspection was done about an 1 hr and 20 min afterwards. Joseph and another mechanic that was there helped me out, Joseph was very sincere and polite and cared very much about our time. Initially when we got there he said it would take about an hour and he let us know right away that it would take a little bit longer because of the customers that came rushing in.
After the inspection he gave us a breakdown of what was good and bad with the car. He helped us with coupons to help save a couple of bucks as well. Thanks FS!

I’m a frequent customer and I can say they are incredibly friendly and I receive such great service.
I was in need of a A/​C recharge and a coolant flush. They walked me through the basics and made sure everything was okay. They even got me a free dye inspection in case there was any problems with any leaks in the engine.
I really recommend going to them :)

Come and get your vehicle serviced! Great deals on maintenance and tires! We are open 7am-​6pm Monday — Saturday and, YES, we are open Sunday 8am-​6pm. You can call ahead to make an appointment and we always do our best to accommodate all walk-​ins. Located on the corner of Highland and Plaza, there are plenty of places to eat or walk around while waiting for your vehicle. Free wifi here at the store too. Our staff is always welcoming and friendly and 100% honest with any vehicle recommendations! Come stop by!

Coming here is like going to the dealership, but for a better price!
This place is always clean. Yes, even the bathroom is clean! :)
You are always immediately greeted when you step in. There is hardly ever a wait and if there is it is not long at all.
My car was running weird. For example: I would be at a stop and then when I hit the gas it seemed like it was working too hard to go– and I HAD to take it in. I was stressed out because I didn’t know what was wrong and how much it going to be. So I came in to this Firestone Location. I didn’t have an appointment and I wasn’t expecting it to be looked at right away on a Saturday afternoon. They were completely booked and so left my car there over night. The next morning I received a call from the General Manager, Austin, and he gave me the run down on what was wrong. I had to get a good amount of work done on my car: spark plugs, tune up, ignition work, and etc. He was detailed in what needed to be done and why it needed to be done, which is always important to me. So I authorized the work to be done and he said it would be done by 5:30, before their store closed for the day, which was awesome because I needed my car fixed before the work week. He definitely kept me updated through it all.
When I picked up my car, Joe (I think his name was) helped me check out. He was very professional and efficient. I went to my car and it looked brand new and it ran super smooth!
I definitely recommend calling in to make an appointment. Ask for Austin, he will take care of your car needs like he did with mine.

Seriously? 2 & a half hrs for an oil change on a Sunday. Appointment at 1 & didn’t even take my car in an hour later.

Ive been going to Firestone for years to many locations and this one has been the worst. They don’t appreciate the value of time. I called in the morning for an appointment because «thats how they operate best» according to the manager. They said it would take about one hour. After one hour of waiting in their lobby my car was still waiting to be served. Why make an appointment if they are not going to honor a clients time? I am truly dissatisfied by their lack of honor in their work. I rather be told that ita going to take 3 hours and keep on doing errands than wait.

I initially came here because of Patrick’s review about the staff taking care of his lowered car and was expecting the same experience. I came in for an oil change and the guy who helped me treated me well… I wish I could say the same about how they treated my truck though.
I told the guy (whom helped me) to be extremely careful with my truck because it’s lowered and scrapes over their bumps no matter how angled/​slow you go, and he assured me that their mechanics would. The mechanic who pulled my truck into the garage did fine; however, after my truck was pulled into the garage, they hit my door on the lift and left two [very noticeable] dents in my door.
By the time they finished my oil change, a different mechanic (not the same guy who drove my car into the garage) pulled my car out, and completely hit my truck on the huge speed bump that I initially warned them about. Not only did they scrape my entire truck, but after two days after driving my truck, the oil change warning came back on and told me I needed another oil change. I came back, and they had to reset the computer sensor in my truck. It was just a complete inconvenience to come back just to turn off the sensor when it should’ve been handled, the day of. Overall, I won’t be coming back to this location.

I used the Firestone app to make an appointment for an oil change and was pleased with the service. I’m realizing I may have been a bit spoiled by such a short wait at locations back in the day, because even with an appointment it took about an hour total. They began seeing my car about 15 minutes post arrival. Much better than the other Firestone location. I think I’ve found a new spot. Make sure you browse the app or online for coupons, and show it once you arrive for service, because for some reason it doesn’t transfer over to their system although imputed when making the appointment.
There’s tons of stores and places in walking distance to grab a bite to eat or browse if you’d like to drop off and come back. I’ll probably do that next time.
I noticed this location is also open later on weekdays which is nice for those dropping by after work.

I first started coming here after receiving the $ 19.99 synthetic blend oil change coupon in the mail. Let me tell you, driving 42 miles round trip to la jolla from national city puts a lot of wear and tear on your vehicle. Especially on your tires, engine & alignment.
I drive a 2002 Acura Rsx type s lowered on junk2 springs and off bat the mechanic helping me «Mike» was straight forward with my alignment issues. He said my car might not even make it on the machine, but we tried before I paid and agreed to any other work.
He also hooked me up with a lifetime alignment after realizing that I’ve been going here plenty of times.
⁵⁄₅ for customer service & mike for hooking it up.