Express Tire Auto Service Centers

I am an Über driver and a small business owner who knows the value of customer service. Über has a contract with Express Tire so I have gone to a few of their locations for discounted oil changes and vehicle inspections. I went to this location today to get my oil changed and George was the one who «helped» me out. The reason I put «helped» in quotes is because he was zero help at all and rude. No customer service skills at all. He took my keys and was getting ready to check my Odometer so I was going to go with him to show him how to get to the total vehicle mileage screen since it was currently on Trip A. It’s a little tricky on my car to toggle between the screens. For whatever reason he didn’t want to go to my car with me and kept going back to his computer screen and staring into it blankly like he was a zombie. Not saying anything to me for long periods at a time. Then he gave me the keys back and told me to get the mileage screen up and he would be right out to see it. He left me out there for a couple minutes with no sign of coming out. This was the last straw so I just went back in there and told him to cancel my service request and I would be taking my business elsewhere. He didn’t even seem concerned or offer to remedy the situation. He just let a paying customer walk right out the door. As a business owner, I would be pissed if I had an employee that cared that little about customers and just let them leave without trying to fix things. I would not recommend going to this location at all. I never will again. If you need to go to an Express Tire location, I recommend the one on Convoy, they are much better in the customer service department.

Read the generic response they send to each Unilocal complaint. If the complaints weren’t enough to show you how insincere this company is, those responses should seal the deal lol. Really this type of company is the lowest of the low, a bottom feeder which takes advantage of those who have no choice or simply know no better, shame on you Express Tire, hope to see you out of business soon :)

My car battery was dead. Went to the closest auto body shops first. The people there wanted to charge me 50 dollars to jump start my car. Finally went to Express Tires which should have been my first choice, and the manager DAVID was absolutely AMAZING. Took the time to help me and am soo grateful he came to the rescue to jump start my car. Even helped fixed my radio that was broken.

Came in for an Über check up and everything went swimmingly. Also, small thing but it meant a lot, the manager David installed a headlight I had recently purchased and was just sitting on mu my seat, no charge! Appreciate it greatly, will definitely be back

Came to have one tire patched, got here when they opened and didn’t leave till about an hour and half later. Worst place ever. I should have been gone within the first 20 minutes I got there !!

Overall good experience reasonable rates one of the better shops in town

I can’t say enough good things about this location or its manager David. Went in for an oil change, oil light came on next day, and he went above and beyond what my expectation was to make it right and to make sure I remained a happy customer! Never going anywhere else for an oil change or any other car needs!!!

These guys were awesome. I went in for a Über inspection and they got me in and out pretty quick. They also let me know of some additional repairs I need on my car. Usually as a woman driver places try to rip you off, but not them. They even gave me some other helpful car information I’ll use in the future. Javier the store manager and Joey were awesome!

Awesome crew here… Sabino one of the manager is always acknowledge your presence and ready to help as soon as you walk in and Alex… awesome mechanic. Highly recommend these guys, stop by and you will not be disappointed!

Joey is the man! He genuinely cares about the customers that come into the shop. He cares about wait times and the customers best interest!

Took my 1983 El Camino in there for a standard oil change. After the guy at the front desk telling me my car would be done «Within the hour» I headed to home town buffet. Ended up getting a call 2 hours later, he told me they couldn’t find the dipstick OR where to put the oil… WOW. I walked back, they popped my hood upon arrival and told me there was a major issue with my car and that I would have to install a new engine in order to change the oil. WOW. I then showed the «DIPSTICK» where the dipstick was. He looked embarrassed and still told me I would need a new engine. With oil on the new paint job I drove away from these geniuses into a spot down the street by tacos el Gordo. They had my oil changed in 15 minutes. DO NOT GO TO EXPRESS TIRES! Too shady.

Always superior service. I bring all my cars here. Today engine light came on, brought the car in, they checked it out and fixed the issue. Customer service is friendly, professional and very knowledgeable at their job. They will try to help you and they will show you what’s wrong with your car. Their work is always in excellent quality.

Beware!!!
I’ve been going here for the past 2 years. I probably should have stopped coming here since last year, but it’s near my house and I usually just walk back home and wait there until they call me to tell me my car’s ready. (Side note: 9 times out of 10, I’m the one who has to call them to ask if it’s finally ready). All I initially come in for is an oil change, but somehow always «need» to have extra work done, which always cost me an arm and a leg.
Well, my recent experience was the breaking point. Just this past July, I was told I needed my timing belt replaced. It cost me exactly $ 835.98, including the oil change. I didn’t have the money to cover this cost and did not want to put it on my existing credit cards, so I put it on the Car Care One card I applied for almost a year ago before that day for all kinds of other work that needed to be done. My car was a 2002 Mitsubishi Lancer, so I just accepted and understood that my car probably does need a lot of work. Well, about 2 months after getting my timing belt replaced, the engine completely broke down on me. In LA. On the way back to San Diego. On the freeway. At 4AM. On the part of the 5 south with no shoulders to stop and pull over. Wtf? The next day when I went to the auto shop in LA, they did a diagnostic and I was told that my engine was blown, radiator cracked, coolant was leaking. Wtf? I’m pretty sure all that couldn’t have just suddenly happened. I was thinking «why wasn’t I informed of possible problems with my engine when I got my timing belt replaced 2 months ago!!!»
Anyway, I ended up having to buy a pre-​owned vehicle about 2 weeks later. It was due for an oil change and stupid me came here for it. I was called and told my told my tires were balding and was asked if I wanted to buy new ones and I said no.
Anyway, a week later, I got a letter in the mail from Synchrony Bank (Car Care One credit card) that I requested a credit line increase and that it was declined. But I didn’t even use that credit card to pay for my oil change. I NEVER REQUESTED A CREDIT LINE INCREASE. By the way, this isn’t the first letter I got saying that. The first one, I just dismissed. But this one, I had to call Synchrony Bank and went through 10 different people trying to figure it out and they eventually removed the inquiry so it doesn’t show on my credit file. Oh and the date I supposedly requested an increase was the same day I brought my car in for an oil change and when they asked if I wanted to buy new tires because my current ones were completely bald. I’m supposed to be asked if they can put in a request for a credit line increase, they are NOT supposed to just do it without my permission. I’m supposed to be present and have agreed to it. It puts an inquiry on my credit file and my credit gets negatively impacted because of it.
I called them the same day I received the letter for a credit line increase and the store manager did indeed say they aren’t supposed to just request an increase for a customer especially if they did not agree to it. He was going to try to find out who did it but their computers were down for the past 2 days. He said call back the next day but whatever. I didn’t even bother.
Needless to say, I WILL NEVER BE GOING BACK HERE. Good job Express Tire, you lost a loyal customer.

Came in just to get an oil change and find out why are my new brakes and rotors still squeaking. The manager Javier was very thorough why it was and his customer service was up to par. If you need help with car problems. This place is the «Go to» place.
–IS350

This place deserves NO STAR. Went there today to get my tires aligned, supposed to be free still under warranty and this crook Fegroso (I doubt that’s his real name) told me all my 4 tires need replacement and he can’t do the alignment anymore coz they’re all bad. Then I asked to get my brake pads inspected (window advertisement says «free brake pad inspection») and he was gonna charge me $ 70 for it!!! WTF!!!
I know when I’m being taken adbantage of! Just because I’m a girl and I drive a fancy car doesn’t mean I don’t know any better. So you know what, forget you guys!!!

Henry and company did a great job repairing my SUV’s suspension problems. I came in to get nails removed from my tire, and the technicians found an even bigger problem, which required immediate attention and more work. I left with brand new tires, shocks, struts and perfect alignment… all at a reasonable price and very quickly finished. Thanks, Henry, for all the great work! I’ll be back soon for an oil change and 80K tuneup.

I took my car there for the first time in March to get my brakes fixed and to switch out my tires. After all the work, and almost $ 600 dollars, I left and still heard my brakes squeaking. I called them after a week and told them it was still squeaking, and they said it could take a month for that to stop. After a month, I went it and told them the issue still wasn’t resolved. They told me the back brakes were replaced, but the front ones were not, so they charged me $ 100 more dollars to ‘smooth out’ the pads and told me that should stop the squeaking.
The issue still is not completely resolved, and last week I went in again, frustrated. I told them it was the third time I was there for the same issue. After 2 hours, they finally got back to me and said my brakes could be replaced to stop the squeaking. I asked them why that hadn’t been done the first time and was told my brakes were in fair condition, and maybe were good when I brought them in. Really? This place feels really sketchy and took advantage of an Über inspection. They keep ripping me off for an issue that should have been addressed months ago. $ 700 dollars later and my initial issue still wasn’t resolved. I am going to another location and will never go back. You shouldn’t go here, don’t trust these guys.
The worst part was the ‘haggeling’ Sabino the employee tried to give me when I told him I didnt want any more service. IT didnt seem ethical that the price would suddenly change if I changed my mind. Very sketchy.

Crooks … tried to charge me$ 37 for windshield wipers or «we will fail your über.» Took it to another expresss and passed. Don’t go here I heard another lady while listening to those crooks try to tell me mysteriously my check engine light was on, they charged her $ 499 to change spark plugs. I will never reccommend this particular express to anyone. CROOKS

It took two hours for them to even start on my car. then they came back with a long list of stuff that needed to be worked on on my car. they approved me for the 3 month plan and my total came to be $ 600 or so dollars. I had to put down $ 111 dollars to start so my payments were still $ 111 a month. I thought that doesnt cover the balance for amount i am paying for three months. I thought it would just come out until it was paid off… NO after the fourth month I called the company Duvera Billing is who they use for the financing and they basically suckered me into a 12 month paying $ 111 monthly. So what was $ 600 worth of work ended up being $ 1330.
I am so upset because the manager never explained this portion to me. My fault for not seeing the little fine print when i signed. But they still ripped me off. plus, i got this work done a year ago. (alignment, new used tires, oil change, & new timing belt). One year later I have already had to purchase three tires, my car is out of alignment, and yesterday my timing belt is completely gone. I dont even know how I made it home!!! Don’t go there they are a hassle and a bunch of waisted money.

I stopped by here a few days ago just for an inspection. 19 point inspection. I. asked one of the employees who approach me outside on how long would it take, 1 ½ hour, and stated that their excuse… one of the mechanics didn’t show up to work, one is on lunch and 2 cars were on the lift needs to get done, which seems to me, one of the vehicle is ready to go but they were just lazy to take it out. I said I’ll just come back, which I won’t, the way those excuses were said. I pulled out of their driveway and called them and another staff picked up and asked the same question, how long would it take to get a 19 point inspection, he said an hour. Maybe I shouldve drove around the building and asked someone else, they probably would’ve said 30 min.
And if you’re going to respond to my review, Alana B or whatever your name is, I don’t give a damn about your director of customer service.