Autozone

I recently visited the Autozone in Natick, Ma to purchase car wipers for my vehicle. I was assisted by Bill Lopez and he was extremely professional and kind and explained to me the differences between the wipers available. He helped me pick the right wipers and installed them for me while it was pouring rain outside. After he was done installing the wipers he asked me to turn them on to see if they were working correctly and immediately noticed that one of my headlights was not working. He then helped me pick out the right bulb and again went outside and installed it for me. I know its typical for autozone to help with minor installations but Bill Lopez was kind and made me feel comfortable instead of making me feel like a women who was annoying because of not knowing how to install wipers and a headlight. He was thoroughly glad to have discovered and help me get my headlight fixed as it prevented me from getting stopped by the police. Autozone is very fortunate to have such a dedicated employee who knows the true meaning of customer service. I will definitely be coming back for all my auto needs and will also refer my friends and family there for their auto parts needs. Thank you Bill Lopez for your help and your genuine concern for the customers you help each day. I hope autozone gives you the recognition you deserve.

I appreciate that they give you a cheap/​medium/​premium option when you’re looking for a part. As a lady who likes to do car stuff herself, most places make me feel like they’re taking advantage and trying to con me. Not Autozone. They’ve helped me out with switching out batteries, too, and never try to upsell.

I just happened to be driving by and I had bough a headlight at another branch which was the wrong type. I walked in, Bob helped me and took the return with no hassle. Also confirmed that I had the right bulb according to the book but mu car is a unique fog light model which is the same fitting as a headlight. I also told him that I replaced the headlight a few times and he explained the best one to get and how the life of the bulb had to do with the heat created by its intensity. He was very helpful detailed and was multitasking with other clients without lack of attention. Bob is an asset to your organization and example to other employees.

I am becoming (rather my boyfriend is becoming) more involved in figuring out issues or preventative work on my civic. With that said, we did some research when my fun ‘check engine’ light came on. I freaked out and immediately called Honda of Natick for service and they right away would charge $ 60 to just tell me the code. Then who knows what the charge would be. The woman at Honda said it could be «thousands of things wrong with the car» when the check engine light is purely emissions based (which she didn’t tell me). So, I almost went to the dealer, then instead held off, went to Autozone, they right away told me what the problem was and helped me get the part (or find out how to get the part because unfortunately it’s not available or in stock). They gave AMAZING advice (which would cost $ 100 at a dealer just for the advice and looking at the car).
They’re not intimidating either – some car places can feel like it but these guys, especially Eric and Shane were sooo helpful and I will keep coming back here for more work on my little civic. Promote this staff please! They work so hard! Really for anything at all, any of the guys (or gal) that works there is sweet and goes above and beyond the norm. No hassles, nothing flashy either – just good honest advice and help.

Two days ago I stopped by for a new windshield wiper. I’ve been to some other Autozone locations before. The employee who helped me was fast, helpful, and offered to put it on my car in a huge downpour. He insisted and did it in less than a minute giving me a much easier drive home. Loved my experience!!!

I was so disgusted with the way I was treated at this Autozone! I purchased a product that did not work and went back with my receipt and the original packaging for a refund. Needless to say I had to argue with the manager for ten minutes until he gave me my money back! The people in there are nasty and rude and I will never forget the man’s name that I spoke to. Sean was his name. They need a complete change in staffing. First off there are so many workers in there, yet NO ONE is eager to help. This Autozone needs to do some lay-​offs because the staff is lazy and the people who work there have disgusting attitudes. I left there so angry that I was shaking. The store has everything, but they need better customer service. Just plain old disgusting! I’m currently writing a letter to Autozone Cooperate about how bad the service is in there! They should be nice to their customers, especially since the construction makes it nearly impossible to actually get in to this Autozone!

It’s really hard to believe that there aren’t more auto parts stores in the Framingham/​Natick area. Luckily Autozone has it all (though the construction on Route 9 is horrible).

I read couple of posts here giving not so great evaluation of this store. I usually use Unilocal to rent for clumpsy services that I get, but this autozone provided me a good service last time when my car needed a new battery: the guy brought out a meter to check the voltage input/​output. I hope that their services are consistently good.

i know very little about cars, but i do try to do some of the minor repairs myself. auto guys and mechanics can be condesending, even rude to us neophytes. on several occasions i’ve gone to AZ in natick for help/​parts and the guys were very helpful and went way beyond the usual.

Great service, nice product selection, decent location. I’ve purchased a few products and parts from this location. I’ve always been asked for help at the door or aisle and found what I needed within minutes.
Really no story here — just great service.

A couple weeks ago I wanted to detail my own car, I ran out of tire shine and wheel cleaner. I’ve always been a big fan of Armor All products and knew what I needed to get the job done. But when shopping for car cleaning products finding exactly what I need hasn’t always been easy. Some stores like Sears, Target or Ace Hardware may carry Armor All products but not all. I’ve noticed that most department stores are only limited to basic cleaners or wiper fluids. So I thought why not, for the first time, try an auto speciality store. Whoa! Talk about overload! I’ve never been in a store where a clean-​freak like me can choose from so much selection. It wasn’t hard to find cleaning products when I walked in but finding it in the aisle was a little tricky. Sometimes I just wish a store would group all products by a particular company with each other but then that wouldn’t make much sense.
I didn’t spend much time here, it was more of an in and out trip. But I was very impressed with the selection of products, cleanliness of the store and prices. Getting here isn’t difficult but if you’re coming from Wayland NOT via Route 9 then maneuvering to get here will be a bit tricky. The parking lot is okay, not the world’s best nor in the greatest condition. Autozone is worth the trip if you are looking for a store with a wide selection of products.

Helpful place, got a new battery for my Honda here. They checked my old battery first to make sure it needed replacement and then installed the new one right in the parking lot. The whole process took about 10 minutes and was pretty pain-​free. I’ll be coming here for more parts in the future.

Last night, me and two friends were at autozone, as we were checking out, this stupid manager lady, accuses us of stealing a neon light tube. Of course, she accused us of doing this as we were paying for something else…
Telling us not to leave, my friends and I were laughing our asses off, because she has no authority to do that since, she didn’t see us take anything. But since we wanted to make her feel like an idiot, we stuck around and told her to call the police. In short, we stayed there for an hour until the police came, patted us down, looked angry at the lady for calling them, and told us we could leave.
Frankly, I’m just really pissed off that I was accused of stealing something, We were three clean cut guys in nice collared Nautica and Polo shirts and I was driving my 2006 Mitsubishi montero, and my friend was driving his Porche Carrera, not exact the types of cars you would expect to be robbing an autozone of a ten dollar light tube… Needless to say, corporate is getting three very angry calls on monday. And hopefully, miss Kathy East of the 120 Worcester RD Autozone, in Natick MA will be getting a nice talking to, or better yet fired (though I doubt it).
Watch out for Autozone, this isn’t the first time this has happened.
I mean this is ridiculous… Don’t go to this autozone, or you might just be accused of stealing a piece of gum…

Get in the zone, AUTOZONE!!! I used to get a bunch of basic auto supplies (windshield wipers, light bulbs, etc.) at this AutoZone and the service was always decent and it was well-​stocked.
If something wasn’t at Pep Boys, it was probably at this Autozone and they had all the books and manuals easily accessible so that you could match up the correct bulb number with your car. It’s a little tricky to get into the parking lot because it’s on a pseudo rotary with stoplights, but it’s a decent, run of the mill, retail auto shop (no tire installation though).