Apple Store

Employees here think they know it all or are denying the fact that Apple has a problem. Most recently settled a law suite for price fixing. Stay away from Apple products and this store.

All I have to say is the workers are condescending assholes. I will never return to the store again. The staff is supposed to be there to answer and inform you on anything you may not understand not talk down to you like an idiot.

I am so over the whole Apple World! First off, making an appointment with a cracked screen took me three days out minimum, really? Secondly, has anyone noticed how many people are in these stores with phone problems, it’s a lot! I got a new iPhone last July, the iPhone 6, and have had nothing but problems with it? Apple has replaced it three times in less than a year because of issues with it working. Yes, they replaced the phone all three times, but what a headache! Scheduling nightmares, over an hour each visit, replacing all my passwords etc. Not fun!
I’m waiting for android to figure it out, as I’d love to switch away from Apple, but for now I’m still stuck in Apple Hell…

Stopped in a half hour before close today to see if I could get the display fixed on my iPhone, and even then I had the best customer service. I had cut my finger on the way over to the store on it and they were so quick to get me and bandaid and make sure I was okay! Talked with four people in the store who were all so helpful and very transparent– especially Marie. Price was decent to get it fixed too. Thank you, Apple!

Went to this store last year to get my battery removed since it expanded. Everything went well and didn’t think twice about my mac book pro. But recently I ordered a new battery to install on my mac book pro. When I opened my computer to install my battery, I noticed one of my screws was stripped and the board near my screw was chipped. So I took a picture of it so I can show an employee it. But I did unscrew the other screws and placed it in the bag and left the chipped screw alone. The next day I went to this apple store to get my screw out and replaced since the person at the genius bar stripped it. Next thing I know, this lady basically told us WE damaged the screw because WE used a non apple product to unscrew the screws. As she was telling us this, she had a huge smile on her face and she added «Did you know you it has water damage?». I’m like WTF does that have to do with the screw. She was basically saying since my mac book pro has water damage, I must have stripped the screw.
Never ever again will I take my computer to this store. So they can damage it and blame it on me? My first thought of getting back my mac book pro from the genius bar isn’t to check it from top to bottom, especially inside to make sure nothing wasn’t damaged.

Made an appointment, they had my phone fixed in no time, they were all very friendly and professional. I was very happy with my service!

After shattering my iPhone screen while hiking, it was time for the trip to Apple.
I know to make an appointment ahead of time. This is not my first rodeo. The sales associate (tech guy? Genius?) was with me at my exact appointment time and service was efficient. One hour later, and dinner down the street, I had a like new iPhone.
My only complaint was some lady in there with her little dog, with the dog perched on a table. I’m not a fan of people having their dogs in stores and I don’t think this is an appropriate setting for small dogs, unless it was a service animal. I feel as if an employee should have addressed the dog sitting on the table. But, I have high standards.

Worthless store. Reason for my one star: Management is arrogant and useless. They tell contradictory info on phone and in the store. Wasted my time by coming here. Should be avoided at all cost.

I had a nice experience at this location last week. My Macbook wouldn’t start up and after trying everything I could, I made an online appointment. The appointment system is apparently undergoing changes which is good because I found it annoying.
At 4:30pm on a Monday, I was able to get seen right away. The employee was super helpful and although it turned into an hour appointment, he did not seem annoyed. They were able to fix my computer completely and it cost me nothing.
Only downsides to this location would be tough parking during peak times and other locations are larger so it gets cramped sometimes. However, it is much mroe comvnient than the Oakbrook or Orland locations.

My go-​to Apple Store location when I need to get my Mac fixed, which lately in the past few years has been quite often. It’s easy and convenient to find parking, as it’s literally surrounded by parking lots and street parking. The workers are organized, so you’re always on schedule with when you made your appointment. Be wary that there are always a TON of people in there, especially tweens taking selfies on iPads, making it impossible to browse the iPads. But hey, what can you do? We were all young once, right?

Omg last night I was trying to read my horoscope on yahoo. I never imagined I was going to be hacked. I was so angry and upset I was arguing on the other side with some one that spoke with very heavy accent. I was repeating myself what’s that? Excuse me do not understand so the hacker in my Mac book pro decided to be texting me. Writing everything he was telling me over the phone. The hacker soon requested money to take the virus away from my computer. He was so interested to know if I was alone or my husband was at home so I said to the person I thought it was an Apple expert that yes my husband was asleep. He was telling me «you said he was not home» so finally I gave the phone to my husband and he hung up on him. The hacker I talked to installed a virus so fast I could not even log off. He was scaring me that he had my bank account etc etc so my husband told me to call the police. So we did call the police an officer came and wanted to see what was happening to the computer and after being persistent he gave us the police report because the hacker was calling me unknown. Night mare. I arrived at the Apple Store at 9:00. I presented the police report to a real apple expert and he gave me an fast walk-​in appointment at 10:00 he suggested to go to the bank too before my appointment to change the bank account. Thanks to MARA. She wiped off the virus! Fixed the computer and assured me every thing was going to be ok. I was so happy that the geniuses at the Apple Store were able to fix the issue and my headache was diminishing.
Apple genius you are my hero. Yay. Thank you Mara.
Now a days it is so easy to try to scam people so fast if you are not careful. The hacker do not sleep. They want easy money and fast. Be CAREFUL computer users not to fall into a trap to hand in your credit card to some you think is an expert.
I love apple products specially the people that work there because they help you so fast and want you to be happy. Xoxo

If I could give them –5 Stars I would! The wait time at this store is ridiculous, so you better make an appointment online a day or two in advance or you will be waiting for hours or not seen at all, you will have to come back one more time. There’s no private parking, so you have to park on the street or try to find parking somewhere, that will take you another 30 – 45 minutes… Of course everything is overprice at the store, the customer service is the worst, the store is always packed and noisy… Not worth it… I don’t want to come back ever… Try to find another location if you must come to an Apple Store…

I wasn’t able to charge my phone, they fixed the issue within 5 minutes. The apple representative mentioned that it was a common issue, and explained how to resolve it in the future. They were very kind, and have a great process of welcoming, and finding a customer an apple employee to assist them.
Seemed like it could be tough to get help without an appointment, but anyone who expects to walk into an Apple Store and get immediate help without an appointment is like a Bears fan who expects them to take down the Packers twice in the same season — KEEP DREAMING.
Parking is tough around the store, but if you can manage a parallel parking job you’ll find a sport within a block.

As this is the nearest Apple Store to me, I’m a frequent visitor… whenever my macbook/​iPad/​iPhone is having an issue. That being said, I typically am not in my happiest of moods upon entering the store, but every time I’ve visited this store they’ve been able to assist me quickly, efficiently, with an array of options (aka cost-​free or at least cost-​effective options), and with a smile!
My most recent experience was awkward at the start. I got here right when the store opened hoping to get a walk-​in Genius Bar appointment. At first one guy approached me to help, but then said I needed to speak with another guy. I spoke with that guy and he kept rambling on about «when his colleagues come through that door any minute now things will get started» — I really didn’t know what the heck he was talking about and just wanted him to take my name and issue down (which is what I’ve always done upon entering an Apple Store for an issue). Anyway, eventually someone else got to me (within 10 minutes) and took down my info. Within another 5 minutes a Genius, Mike, approached me to discuss my problem.
Mike was AWESOME. He was so helpful, reassuring, patient, and on top of everything he was kind and compassionate. I’ve had helpful associates at the Apple Store before but never one as nice as Mike! He even stuck around to help with my iPad lagging and cleaned all my devices for me without even asking. He was awesome! And on top of all THAT, he was able to fix my phone and everything has been A+ ever since. I left the store VERY happy that day, all thanks to the friendly, helpful Mike!

Terrible customer service. No appointments till 3 days later. Just wanted to drop off my computer for a repair and they may be able to see me in 3 ½ hours. Need to fill out a form only to drop it off. Going to buy a non-​Apple product as I need convenient customer support.

Sooooo busy.
Sooooo difficult to park.
Sooooo crowded.
Sooooo full of annoying Naperville soccer moms.
Sooooo many unattended children.
Sooooo organized!
Sooooo helpful.
Sooooo good at getting you in and out of the chaos.
Sooooo kind to the technologically unsavvy.
Sooooo a necessary evil, so at least it’s close to home.

Need to hire more techs since the products they sell need to be repaired frequently waiting two hours is ridiculous. So many sale reps standing around doing nothing and two working the Genius Bar. l!!! I think it’s time to make the change. Apple products look good but deliver an inferior product. Great marketing job

Registered online for an appointment to have my desktop Mac looked at by a Genius Bar tech and there was an opening for next day at 10:30am. I arrived around 10:25 and was told to set up at the end of the counter and someone would be by soon. At 10:45 a guy in an Apple shirt came by and said he noticed I was sitting there for a while, apologized for the wait and asked what brings me in. Turns out, I wasn’t his next client, he was a Manager and stepped in to assist since they had a surge of customers.
Super nice and helpful. Retrieved my photos and gave me direction on how to prevent the situation from occurring again. Everything you can want in an Apple Store visit.

Needed to get iPhone fixed after the iOS9 created a number of issues. I understand wait times and patience. My comment is that it seemed very disorganized and depending who you asked you got different answers. It took also 90 minutes for a 10 minute fix. Making matters worse I think there must have been 6 – 8 employees just standing around. Maybe they were door greeters are something but they could have helped with minor customer issues
If we knew it would be over an hour, we could have left for dinner and came back. Give a pager and let those with long waits go outside or down street.
The guy that finally helped was very knowledgable and very helpful. Thx.

Who doesn’t like the Apple Store LOL
Customer service is great other than the fact that they’re busy but just be adamant and though eventually see you apparently you have to make an appointment lesson learned

Naperville’s Apple Store liegt mitten in der Innenstadt, verbindet wunderschön ältere Architektur mit dem bekannten, reduzierten Apple Aluminium Design.