Tails of the City

Sam did a good job on grooming my cat, Lucy. Giving just 3 stars because she accidentally shaved off his whiskers but knowing my cat, I’m sure he put up a little bit of a fight but I am happy with the results. His haircut and nail trim were much-​needed, and he came home clean & smelling great. I thought it was a bit expensive but hey, my kitty now has a healthy coat & nails and even got his ears cleaned. Thank you Sam & Tails of the City! My kitty looks adorable!

I’m happy with their work and like the fact that their cages were spacious and lined on the bottom. They greeted me politely at the door and everyone seemed to be relatively happy to be there. The price for a bath and nail trim is reasonable. So, what’s the problem?
The larger segment of the U.S. population, especially clientele who are new to a business, aren’t always going to have cash readily available. No signage was posted outside nor was I informed by the staff of their cash-​only policy.
They were in the process of handing my pup to me when they noticed I was attempting to pay with a credit card. The woman assisting me made a 180 degree turn and returned him to his cage. I was told there was an ATM at the 7 – 11 across the street and I could have my dog when I returned with cash (no ATM available at the 7 – 11 and the cash back limit for a debit transaction is $ 10). I’m now running late for a meeting with clients of my own. I had no choice but to return to work and leave my dog there for the next 3 hours.
The reason for my frustration is the inconvenience of this cash-​only business. Whether TotC is attempting to hide $$ from their books for tax purposes OR avoid the small percentage of each transaction charged by credit card companies, running a cash-​only business is an inconvenience to clients– especially those clients on a tight schedule. From my perspective, my dog was held hostage because they’re too busy pinching the penny to pay attention to what really matters, customer service.

Shay is the greatest! She does such a wonderful job on all my dogs (4!) and they are so comfortable with her. I love that I don’t have to let them sit in a cage for hours. I highly recommend Shay :)

I spoke extensively with the receptionist and was quite clear that I was searching for someone to express my cats anal gland. I’ve had a difficult time finding a business that does cats and dogs, most only do dogs. Not only was I told that they do this but was given a price of $ 10. I made arrangements with my employer so I could accommodate business hours, which costs me money because I lost out on work. Just to be told when I arrived that they don’t do that service on cats, only dogs. I find it extremely disrespectful to have my time wasted in such an unprofessional manner. Not to mention my cat now has to continue to be uncomfortable as his issue has not been dealt with. I will never go back to this business!

I recently told my story to a local who is more familiar with this business. This person told me that the folk who own this place don’t like the breed of dog that I have and this person suspected they didn’t want my business. That’s okay with me but I wish when I had made the initial appointment I was told that my breed of dog was not welcomed and had perhaps recommended another groomer. I could have avoided a lot of inconvenience if they were just honest with me.

I highly recommend the woman that groom my dogs. They are always so helpful, do a fabulous job. Very loving and caring to not only my own dogs but all of the that I have seen in their care.

I decided take my dog to this place after reading the reviews, but was very disappointed by their customer service. First of all it was hard to schedule an appointment with them, because they don’t really understand the meaning of ‘appointment’. I am a busy person and when I drop off my dog at 9, I expect him to be done at most in 3 hours and not be on call by the groomer the whole day. But they say it is first come first serve no matter the appointment. So since 6 people dropped off their dog before me that day, I couldn’t pick up my dog until 5! And then there is the issue of not accepting any cards that they didn’t tell me until I went to pick up my dog. But mainly, the lady is very dismissive and rude. I expect the person who works with animals to at least be considerate and friendly with pets. But instead we got a girl with a torn shirt standing at front desk; she furiously snatched my scared dog and literally tossed it in a cage in front of me while I was busy filling up the form. The last issue is that you have to scout around to find parking somewhere on the street.
The price is pretty descent, but you get what you pay for. The haircut was ok but not good– they basically chopped off around my dogs ears and did an asymmetric trim of the tail.
So if you want cheap and you don’t care about your pet’s distress. Sure why not. Give it a try!

Do not take your animals to this groomer. Today I heard another story of injured dogs going to emergency clinic after being groomed. Most injuries are from clipper and scissor cuts to eyes, face, head and belly. The eyes need specialists. I am very upset a groomer would treat an animal this way.
NO stars

The girls here are great with my 2 doggies. Jack is a special needs dog (he has seizures) and they are great with him. He is never over stressed when I pick him up. Parker always looks like a show dog after seeing Kim and the girls here. Jack can be a handful and they still manage to make him look great! Hats off to them all.

Will not be taking my dog here ever again. Not only is the space dirty but the staff is horrendous. They seem totally miserable and can’t even say hello or thank you. Never again.

I took our 2 year old mini Aussie in for the regular, which includes bath, dry, trim and paws. we had taken him there in the past probably 4 or 5 times. In the past we were pleased with the results but noticed each time we pick him up he has an issue with coughing and hacking after each appointment. This time it is really bad. My poor dog was up at all hours of the night after we picked him up with loud coughing and spitting up. I believe that while he is being groomed they tend to tie him up too tight & choke him. each time my dog’s symptoms get worse and worse. I am also uneasy with the lack of friendliness of the staff to me and the animals. I thought the price was too good to be true for quality care and service, now I can see why. I want a groomer that LOVES my dog like their own and at this place I just don’t feel that! This town has a lot of choices for grooming you would think customer service would be a priority! I will be looking for a new groomer!!!

I am changing my review. I seriously loved this place. I am giving this place 2 stars because when the owner is there then things are fine, no problems. Here is what happened:
I call 3 days before and make my appointment on a Friday morning at 8:00. I tell them what I want, leave my dog there and go. The lady ahead of me was told that her dog would be ready by 11:30. So I figured my dog would be done the same time. So, 11:00 rolls around and I have to go out of town and figured I would like my dog to be done before I go. I call the place up and the conversation was like this: «hi! I have the yorkie there (I gave my dogs name) and was wondering if she is ready to go» and the lady on the phone says «well, because you dropped your dog off late your dog won’t be done till 2:30» okay, at this point I was so confused… I told her that «I was never late, and I didn’t know what she was talking about» and she says «oh! I am not accusing you of anything but because you were late I had to put a dog in front of yours and it won’t be ready till 2:30» at this point I was getting pissed, what the heck was she talking about? I asked her what would take till 2:30 to cut my dogs hair. And she says she would have to cut the sides and what not… At this point I was like, whatever, do what you have to do call me when she is done. SOoooo, then it was no more then 20 minutes later I get a call from them saying my dog was ready to go. What the heck??? I said to them, «okay, I am really confused, you said she would be ready by 2:30» and all I heard from her was «okay, great» and she hung up the phone. I was so mad. I get to the place and I told the lady I was a bit upset about the situation and she said she got my dog mixed up with 2 other yorkies. After that she charged me $ 50. I have never spent more then like $ 45 with tip. And my dog had a horrible haircut. It was so choppy and weird.
First of all, I have never had issues with this place. When the owner is there it’s fine. That day it was pure craziness and disorganized. Not sure if I will go back…

Tails is GREAT! I’ve taken my kitty here many times to get groomed and they have always done a great job. I had already been taking my yorkie somewhere else and didn’t really want to switch but this month I was needing to take him somewhere else due to the owner being in bad health. I figured I’d try Tails since I’ve used them before. I couldn’t be happier! They were able to get him in within the week and the cut they did on him (adorable puppy cut) is perfect! One of the best cuts he’s ever had! Then when leaving we were giving a bag of doggie treats for christmas! Sweet! I’ll be back!

This place is horrible! I brought my dog in to get groomed and they proceeded to shave her genital area and cut her to where she was bleeding and has scabs! DISGUSTING. My poor dog was soo distraught and I truly feel like she was violated. When i went into the business to show the owner what they had done she denied that it was their fault and not only yelled at me but as I was leaving yelled obscenities at me out the door, minded i did not even yell at her, was just upset as one could imagine, I plan on pressing charges, do not bring your dog here!

My dogs love this place

We love Tails of the City. Our pomeranian has been there four times and we have been happy every time. They are very open to meeting your needs, plus the prices are very reasonable.

Great dog groomers. We have a Chow and can be a handful to try and brush but the Tails of the City group are wonderful and our dog always comes home looking fantastic. We have tried a lot of dog groomers in Napa and Tails of the City are the best!

Say you are staying in wine country and hitting all the dog friendly wineries. Well say you wanna go to ad hoc or something not-​so-​dog friendly for a dinner and can’t have the mutt around. Call Tails of the City. Not only do they charge a VERY reasonable rate, but they will actually come and pick up and drop off your dog.
They came highly recommended by our inn (the inn on first) and provided outstanding service. Shay, the owner is very friendly and was on time making sure we were on time for our dinner reservation. Afterward she brought the mutt right to our door!
Also, they are licensed, bonded and insured.
She has about an acre and 5 social dogs so your dog will come home totally dooooooooog tired, which is perfect for when you wanna cuddle with your spouse without stray tails gettin’ in the way.