Kings Appliances

They don’t deserve even a single star rating but it’s the only way I can get the word out.
DO NOT give these scam artists your business. After loosing our house in the Valley Fire we needed to find a refrigerator at a decent price that would fit our temporary living space.
Oh they sold us a fridge all right. What seemed like a great deal turned out to be a NIGHTMARE!!! The reconditioned fridge worked for about two days and then would no longer maintain the correct temperature. It started making clunking noises and then leaked all over the floor.
We decided to return the fridge since they said it was under warranty after-​all. So after loading it up on a trailer and hauling it down to the store we got a nice big slap in the face. They wouldn’t refund the cost of the fridge because they said that there is something wrong with it. Of course there’s something wrong with it, that’s why we are returning it.
So in the end, they gave us a check for about half of the cost of the fridge. They sold us a lemon and then acted like it was our fault the dang thing didn’t work. We lost everything in the Valley Fire so every dollar counts while we are trying to rebuild and these jerks took our money, wasted our time, let our food spoil, and gave us an attitude.
I urge you to direct your business elsewhere!!!

They will not come within a 24 hour window of your appointment. Call anyone else if you need an urgent repair.

Laura at King’s Appliances came to the rescue after hours of searching for a reliable washing machine online. She was knowledgeable, courteous and sensitive to the frustration we were experiencing with manufacturers. We went with a reconditioned older machine and it was delivered the same day. They took it up a flight of stairs, installed it with no muss or fuss, hauled away the old Maytag (boohoo – it was 35 years old!!) and generally delivered in all respects. How refreshing!

IF there were lower stars. I would give… I urge whoever is reading this to please take your business elsewhere!!!
My dryer at he went out… and was right in the middle of having guests from out of town come in… I live fairly close to Kings… and thought I’d stop in as was convienent… HUGE mistake! … I finally found a dryer that seemed to be nice… but had no way to bring it home… and they said their driver had left for the day…
In any case found a friend to help me bring it home… we removed old one and plugged in the new one… This one did not work! …
He said it could be my electricty??? To double check. used my neighbors dryer to see if plug was working.. her dryer worked just fine…
I called store and she said owner would call. which he did but offered no solution and said couldn’t get a tech out till the next week.
In the mean time. I went to the store to see if I could find a replacement. .I finally found one. but thought I better test it to make sure there is not 2 dryers that didn’t work… To my surprise this one didn’t work either! Unbelievable! .did I mention DO NOT shop here!
Finally checked another * the 3^rd. and this one finally seemed to work… so fast forward to next week
tech comes out dryer still not working. .
He calls and says I would have to change out my electrical box or upgrade the circuit??? Are you kidding me? I have lived here for 15 years and had multiple dryers and just tested my neighbors and all of them worked. just not there’s … I explained… if theirs did not work I wanted a replacement or my money back…
He advised he checked the machine back at his shop and was fine but did not work in my home… he said could not do anything and only suggested I contact an electrician! !.. I explained I just wanted a dryer that works at My Home. I lived here 15 years and never had an issue!
Un believable… too good to be true… prices definitely not worth the headaches. .My guests we’re extremely put out as had to wash clothes at a laundrymat… Im out $ 200. and now left with a dryer that doesn’t work at my home
Do not shop here!
Btw Neighbors let me borrow theirs… until I can get a replacement from a reliable shop!

I recently bought a gas range. We had it installed into our rental and waited to find a renter. Several months went by and we finally got a renter. After only a few days the tenants complained that lots of things were wrong flames coming from below the burners and a smell. The next day they were dizzy and they called Pge for help. It turns out the appliance sold to us was in bad shape turning the gases into Co2 and leaking it into the living space.
I the began to try and get help from kings with no help what so ever.
I’m in the middle of calling
Bbb
Consumer products
Buro of electronics
Fire dept and police
The appliances sold are dangerous and could have killed our tenants
I will be posting bad reviews on browns valleys neighborhood network ‚
Alta heights neighborhood network, and a northbay construction network. Together over 20,000 people will see what the have done.
I tried to have them exchange for a lesser model with me bringing it back to the store. Still no help.
Do not buy from this bad business
I also asked to speak to the owner and they wouldn’t give any information, how many times have people been burned from this
many people have been close to death or injury from this
more

short story… refrig died, no one available for days to come work on it. Went into Kings in Napa, found a great frig at a great price. Delivered that night. Manager was very nice and helpful. Delivery guy was very nice… and had to struggle getting the old frig out (very large and had to remove the doors) but did so with no complaints.
I will definitely be back should another appliance die on me
:)

Good old –fashion hard work and amazing service. Refrigerator blew out, single dad, owner of 2 small business and these guys discounted the refrigerator I wanted, delivered it 2 hours later up 5 steps and removed the old refrigerator. For $ 20. It is truly not possible to receive any better service than this. Cooking pancakes for my daughter tomorrow morning.