Cottman Transmission and Total Auto Care

Brought my 2002 4WD Chevy Trailblazer with 141,000 miles here because it was the most local transmission specialty repair shop to my home. Dropped the car off on Monday morning and Mike was kind enough to provide me a ride to work.
Now I’m not sure if this shop is just very busy, or this is just how things are done, so I’m just going to write this as constructive criticism. I had to call several times (Monday & Tuesday afternoon) for status/​quotation of repair, being I work in the customer service business I find this a bit of an annoyance for it should really be the other way around, which is why I took away 1 star.
It wasn’t until I called again Wednesday mid-​day Mike told me the transmission needed to be rebuilt of which I expected. He gave me pricing for 12 month/​12 000 mile and 36 month/​36 000 mile warranty repair, explained the differences between the two services, and the pricing quoted was in line with what I researched for the type of transmission on my vehicle. I opted for the 36 month repair and with the July 4^th weekend approaching they delivered my Trialblazer late Friday afternoon.
As part of the repair Mike scheduled a follow up appointment for two weeks which he said would take about 15 minutes to inspect and do a test drive just to make sure there were no leaks and everything is working properly. I just did this and all is good.
I have to say at this point this transmission is running very smoothly and I’m very pleased with the performance. I would recommend this shop if you’re in need of transmission work.

I came to know Cottman Automotive through a site called Planet Super Saver. From them I purchased three vouchers for oil changes and tire rotations at a discounted rate. This purchase was made on March 9^th, 2015. I understood that in order to use one of the vouchers I needed to make an appointment, so I did. The gentleman took my name and phone number. Come the day of my appointment I had a bit of difficulty finding the shop due to a GPS error, so I called them for assistance. The person who answered said «Is this the girl with the coupon at 1:30?» I said «yes». He informed me that his boss said they couldn’t take the coupons anymore «for a while». I explained that this was a voucher that I had purchased and he reiterated his statement. So now I have no oil change and I have to try to get my money back from Planet Super Saver all because these guys don’t honor their commitments. Not to mention the fact that I was planning on having some brake work done there! Had they even CALLED me to tell me apologetically that for some reason they couldn’t honor their coupon deal through Planet Super Saver at least I wouldn’t have driven the 20 minutes for nothing.
Update: In spite of their offer to «make things right», this company has disappointed me again. I responded to the email that they provided in their response and have received nothing from them. No email or call. I will be seeking a refund.

I bought a deal for discounted oil changes and tire rotations (among a few other services) specific to this location and they refuse to honor the deal (that they are still selling). I was told this was passed down from the owner when I called in to schedule. Poor way of conducting business. I will not be wasting my time or money with Cottman of Mundelein anymore.

Cottman transmission is a great place for all your automotive needs repairs and service
The owner Lenny is a very competent and skilled mechanic.
There is no need to go anywhere else Cottman transmission is the only place I take my family’s vehicles

Lenny Vann is the owner of this business and he is extremely helpful to all his customers. I have worked with Lenny in GLMV Chamber of Commerce programs and found him not only a very good business person but someone who wants to give back to lhis community.
I have taken my car there many times and he always gives outstanding service.

Brought my vehicle in in 2009 to get then transmission repaired which cost $ 2400. 10 months later while on vacation, the trans went out again. Brought it to a shop and was told the trans looked like it was never touched. Even though it was still under warranty they were very reluctant to look at it again. I had to pay to have it towed back to the shop. They took a week to «repair» it again. I was told the new repair was not warrantied. Well, 14 months and 6,000 miles later, the trans went out again. This would be the last place I would spend a dime to get any repair work done.