Remington Automotive

The people at this place are great. Pleasant, cordial and professional.

I had taken my car here because there was something leaking from underneath. I had my father take a look and we had decided it definitely was not oil but judging by the color it looked to be coolant. I was a returning customer and when they called me back to pick up my car I received a very abrupt voicemail. I called back immediately and spoke with the owner Brad Remington and he proceeded to scream at me over the phone telling there was nothing wrong with my car and how the a/​c unit creates condensation and produces a lot of water. as if I was an idiot. (I’m a grown woman I know what condensation is) I tried to explain to him that it couldn’t be the a/​c because the liquid had a yellow tint (after I let it leak onto a paper towel to tell the true color) and was shiny all over my driveway. He continued to scream at me until I said okay I’ll come get the car.
When I arrived I asked to speak with Brad because I wanted to know why he was so angry with me. He immediately got flustered and started yelling at me in the shop while there was another customer standing right there. He told me that I was calling him a liar (which at no point in time did I say anything of sort because he wouldn’t let me get a word in edgewise.) I was trying to give him business and he screams and swears at me? This was extremely unprofessional. I can possibly understand a disgruntled employee having a bad day or upset with his/​her job… When I found out it was the owner… that made it even worse, the owner should never loose his cool on a customer no matter the situation. This was totally unwarranted and unacceptable.
The only reason I went here was because I was referred by a friend. I will certainly not return and I after I spoke with the person who referred me, they said they would never recommend Remington to anyone else.
Side note… I took my car to another shop and there in fact there was coolant leaking. So apparently the shop part doesn’t know what they are doing either.

This is a great repair shop. I took my ford f 150 in as I had a grinding noise no other shop including the local ford shop could id. This shop Id’ed the problem and fixed it within a few hours. The even offered me a loaner so I could run errands.

I have been going to Remington for the past 15 years and I would recommend it to anyone! They have always been so kind and helpful to me. They always explain everything to me in a way I can understand. I even got quotes from other places in the area just to check and Remington was so much cheaper and could fix my car that day. I will continue to be a loyal customer to Remington.

Wow, what a refreshing experience!!! This covers the cleanliness of the waiting area, hospitality of the staff and overall value. In hindsight I’m guessing it’s because it’s a family owned business. Something that’s not present with Corporate America businesses. They don’t care whether or not they get you back as a repeat customer. They get enough new customers just because people go to them for their name (I used to be one of those who trusted them as a woman who knows nothing about cars except to do the regular oil changes).
I have a Cadillac Seville and had taken my car into Midas in Lake Zurich about a month ago to look at my brakes. They told me both the front and back brakes needed to be replaced at a cost of over $ 700. I went to Remington this morning (based on a recommendation from a business manager where I’ve had my oil changed for the past 20 years). It took them about 35 minutes to get to my car (the waiting room was already full at 7:40am). To me that was very reasonable. I had to make an appointment with Midas and it took them half the day before they came back to me with a quote. When they called to tell me only my back brakes needed to be replaced (at less than half the cost of Midas) I had an instant smile. When I relayed my story to him about Midas’ quote he reaffirmed to me that my front brakes still had a lot of life on them and that they weren’t in the business to «create» repairs because they wanted to service the customer right and gain their trust so they come back.
I’m so happy and they definitely will have me back as a customer for any other service needed.
Nice job Remington!!!

I’ve been going to this place for the past 5 years for any service I needed done on my cars (ford mustang, hyundai sonata), and I’m happy with their good work. The prices are fair and the staff is polite. Sometimes they are very busy so obviously they can’t help everyone the same day. Example: Recently, I went there to get the oil change on my hyundai. It took me a week to get in because they were very busy and didn’t match my work schedule. I wasn’t upset about that at all. It happens sometimes and you should always call them right before driving there because they are very popular, around the area, for their good work and good prices.
Regarding the other review I just read, I don’t agree with Lauren, entirely. She should’ve called before driving there as soon as she got off work. I’ve done it. They would’ve told her not to go at all. It was a snowstorm that day and most likely the roads were very bad anyway. Why not go the next day?!
So far, I had only good experiences with this place and I DO RECOMMEND IT TO EVERYONE who wants a good job done on their car, at a fair price every time.

I’m sorry to write a review that doesn’t actually evaluate this company’s products and professional services, but I was pretty upset by what happened.
It’s winter, and a headlight was out. I needed a new one badly. I picked this place because it was on the way to where I was going, and it had good reviews on a different website.
I called that morning and asked what their hours were. They said 7:30 to 6. I left work at 5:15 and Google Maps told me it was half hour away so I’d make it.
There was a snowstorm, and it was 5:50. I called as I was just about to pull in, so I could tell them the make of my car, so I could buy my bulb and be out before 6; I didn’t want to keep them open late.
The man on the phone told me «we’re gone». Which was strange, considering he’d answered the phone at their place of business, and it was during their business hours. I asked him what he meant, and he said «we close at 5:30. We LEAVE at 6.» and he sounded INCREDIBLY annoyed with me.
So that left me driving around dark, dark Lake Zurich/​Wauconda and then later, home again in the dark with one headlight. Visibility was awful, and I could have made arrangements to go somewhere else if it weren’t already almost 6pm. So FYI, it’s really lame to tell your customers you’re open until 6. That means nothing if you won’t TAKE customers up to that time.
Maybe it was just one guy on the phone who had a bad day and wanted to get home to his family. But come on, don’t be rude and act like I’m the one who made the mistake. I was honoring the business hours they gave me.