Alpine Automotive

I’ve lived in the area for 11 years and had brought several of my vehicles to Alpine without problems. I recently had Alpine tow my car after a MVA. My car ended up with rear end damage after the tow, that hadn’t been there before. The only damage from the accident was front end damage. How did rear end damage mysteriously appear? Alpine denied their driver did anything wrong on the first day. After that, the owner simply would not return telephone calls to discuss the issue.
It is obvious that new leadership at Alpine has taken them down a road of poor service and zero accountability. They are willing to lose my business (several cars over ten years) rather than accept responsibility for a negligent tow truck driver and pay the $ 200.00 to repair their mistake.
There are many other auto shops in the area. Do yourself a favor and avoid Alpine.

Having an excellent first experience with Alpine Automotive, servicing my ’87 BMW. They have been professional, courteous, and have worked with me on price giving me really the best price available. I typically do my own work on cars, but between they’re thoroughness and capabilities beyond the tools that I have at home, I’ve relied on them to do the more complex work. Definitely recommend Alpine Automotive!

Shady, shady, shady.businesses. Ive taken my

.needed.thousands. of dollars of work according to them and when I took it to a mechanic I trust it ended up being a couple hundred dollar problem. They offer free oil changes to get you in the door but then tries the hose you walking out. And don’t trust them towing your car either things magically disappear out of the yard and they won’t give up their security camera footage and the police wouldn’t do anything about it either. When I brought up the missing items before I signed over the title to the wrecked car they just accused me of stealing it. The whole situation seems so shady not an ethical business

I have used Alpine Automotive a number of times over the years, first because of locatIon, but later because I trust them. They do a great job on my car for a reasonable price and also drive me home and pick me up when it’s ready. And their shop is clean and friendly. I don’t know why I would go anywhere else.

They provide fast towing service, I didn’t even wait more than 30 minutes for someone to take care of my need. Price was also reasonable. THANKS ALPINE

Cars suck. In the days of horses, mine would have been shot, LONG ago. But, with Alpine in the Lake Zurich neighborhood. my horses keep running.
For those of us, that HATE filthy automotive shops that are not clean and tidy like a dealership, I will tell you, this is the nicest, most organized Auto shop I have ever been in. Bathrooms, self serve coffee, area to wait and even a ride back to work if you need it. You will not be disappointed. Thanks Alpine — I will be back.

I have had the worst experiences at Alpine Automotive!
Took an older vehicle to Alpine Automotive to have some maintenance done on it. The folks at Alpine wanted to up-​sale, and unfortunately, I let them do some of the work that they suggested. They ended up disabling the air conditioning system when they replaced a (up-​sale) heater valve. When I returned the vehicle to Alpine, they told me that the expensive computer module had ironically failed at that time.
They were not interested in checking the work that they had already done on the vehicle, and they insisted on changing out the module. Unfortunately (again), I let them replace the expensive module. When this did not correct the A/​C issue (they hadn’t even tested the A/​C after changing the module!), I returned the vehicle, and they found that the heater valve had been installed incorrectly. Correcting the heater valve installation also corrected the A/​C issue.
Rather than refund my money for the expensive computer module (probably more than the vehicle was worth), they got into a huge fight. You should see the letters that they wrote to me (!).
In my opinion, Alpine Automotive appears to be owned and operated by dishonest, unqualified individuals, and they do not take obvious steps to ensure their work is done correctly (e.g. testing A/​C after replacing an expensive computer module to ensure that this corrected the issue).
There are other places in the Lake Zurich to have vehicles worked on. Without mentioning names, there is a newer family-​owned shop that my neighbors and I have had very good experiences with, located across Rt. 12 from Wal-​Mart. The folks there do not use pressure up-​sale tactics (as Alpine Automotive did), and they seem to be very honest and reasonable. In my experience, the shop across from Wal-​Mart always tests their work to ensure that it was completed correctly and that it addresses issues.

I brought my new car to Alpine for the second oil change, (first was done at dealership).
After the service at Alpine my car was leaking oil. I brought it back, after a long time of inspection, I was told that the person who did the oil change at Alpine forgot to put everything back, but they now fixed it.
I took it in for the 3^rd oil change back at the dealership. This was also because my car had been making a funny noise.
Well turns out, when I brought my car back to Alpine, they forced in a substitute bolt which caused the dealer to re-​thread and put in the correct hardware. Which cost me an extra $ 100.00. I brought this to the attention of Alpine, and they have not responded.
Turns out oil changes from Alpine can be VERY EXPENSIVE!
From other reviews I have read, Alpine probably will never respond.
I suppose some businesses do not rely on repeat customers.
Just once may be enough for them.