Steak ‘n Shake

Waited 15 minutes and only saw one order come out. Saw the cook have a melt down. Glad we left.

Not sure what it is about steak and shake and the wait time. It’s the same in Franklin and mount Juliet TN, to Mishawaka Indiana. You will sit in the drive thru, so bring a book. It’s been at all 3 locations where after 15 minutes, with only 1 car in front of me that I just he to leave. I went to Tzakikis next door and I ordered had my food and am still watching the car that was in front of me sit at the window.

Ridiculous to say the least… i waited over 15 minutes at the drive thru for my food after paying for it only for the same person to finally come back to the window and give me the total of the persons food in the car that had just driven up behind me. The manager thought an additional chicken strip was a good way to say sorry… WRONG

Absolutely HORRIBLE restaurant. Food was not good and service was even worse.
I ordered a patty melt feeling like a delicious buttery crispy rye. It came on bread that was not even grilled. They may have stuck it on the grill but it was soft, not toasty or crispy as a party melt should be. The fries were way underdone.
The service was not good either. Kristy was slow, not attentive, didn’t ask if everything was ok, if we needed anything, or to refill our drinks. I had to yell across the restaurant after several minutes of waiting just to ask for the check. She then dropped it at the table without even looking at us or asking anything or even saying thank you. There was only 1 other table of people there which came in after us. When she dropped off our check the gentleman at that table said to her there was a spot on the table that was dirty/​sticky, she said oh I know I’ve been trying to get it clean all day. Didn’t even offer to move them to any of the other empty tables or even apologize for the issue.
A really poorly run establishment. Would never recommend this location or Steak ‘N Shake to anyone based on this experience. You can get better food and service anywhere else.

The servers served paramountly when they are seriously understaffed. Under a lot of pressure Windy kept things under control. I returned because the food is sooo good and we came mentally prepared for pressure, knowing that food is worth it.
I suggest that owner of this restaurant add more worker to improve the quality of the service. It will help those servers superbly. I increased the rating because I can see their effort to provide the best quality even with long wait. It frustrates a lot of customers including myself. Windy should be working for somewhere better than that place that are constantly understaffed.
Great food though, well done!

Sad to see this place go downhill. Very poor service this evening. Food took too long considering few customers in the place. Wet table whwn we sat down. Had to ask for a napkin just to dry it off. Went to pay the bill and no one would acknowledge us standing there for at least 5 minutes. Convinced a party waiting to be seated not to bother dining there. They thanked us for the heads up and left.

While this location seems to be much better than the one in Murfreesboro, my last visit they were severely understaffed. The «manager» was serving all the tables with the help of the drive-​thru server. While they were friendly, it was obvious they were overwhelmed. I will say our food came out faster and a lot better than most Steak N Shakes I’ve been to. Only downside besides them being short staff was the fact we ordered a shake and never received it, although the table behind us ordered and received shakes at the same time as when we came in, however the manager was quick to remove it from our bill. I would return when in the Providence area in hopes that the food stays better than other locations.

Came in for a to-​go order. They gave it to someone else by mistake. We waited 45 minutes to get our food.

So we went a year ago (July 2014) and had terrible service. We pointed it out to management how nasty the facility was and alerted them to the poor service of their staff staff. We went again tonight (August 2015) and while our direct server was decent the faculty was disgusting. There were multiple dirty tables in the front of restaurant that no one was attempting to clear. They tried to sit is near the bathroom in an odd-​shaped booth when there were others available. They didn’t provide silverware when we sat down, they had to wipe down the table, gave us straws with wet wrappers, no ketchup on the table and one order came out wrong. The kitchen was disgusting (photos attached). We waited at the check out station while servers walked by; we finally asked the cook to call someone up. We again alerted management and they seemed to care less and offered no apology!

This is the first time we went to the Mount Juliet location, we waited for 50 minutes for just
milkshakes. It was very disappointing and will never go there again.
I think all stake and shakes are the same in service, slow even the franklin one

We were the only person in line at there drive thru we waited over 15 mins just for her to wait on us she never said anything to us until we said hello an once at the window we had to scrounge for correct change cause she didn’t have any to break out $ 10.00 bill! I’m outraged! I come to this location twice a week to get the same shake only cause I’m out here seeing my dr an we don’t have one in LaVergne! There’s been lots of problems here lately over the last 3 weeks I’ve noticed an today was the last draw! I’m done! It took them over 20 mins to make 2 shake for me an they were just simple shakes once I received them, they weren’t even have full! She said there’s nothing I can do about that an when I asked to speak to a manager she told me that there was nobody here today I could speak too an refused to tell me who the manager was! I WANT to talk to the manager about this an will be calling tomorrow. Because the service j was given today was horrendous! Total time in the drive thru was 35 mins!!! And to boot 15 mins down the road started to drink my shake which was suppose to be chocolate covered strawberry with extra hot fudge, is banana with hot fudge with I’m allergic to bananas! By this point I’m so friggen mad an due to the 35 mins being in their drive thru line they’ve already made me late an I CAN’T turn around an go back! I’m done using them! I’ll go back across the street to marble slab! Their ice cream is homemade anyways

For a burger joint its pretty darn good! Fresh, warm food. Burgers made to your liking. Taco salad pretty good too and the prices are low! Great milkshakes. Ive had butterfinger, heath, salted pretzel, all great snd HUGE! I shared with hubby!
Super friendly and great customer service!

Food took forever, girl was extremely rude, on her personal cell phone the whole time she was taking my order.

HORRIBLE SERVICE CONTINUES!!!
We live near this store and it has the worst service and it has been this way for a long time. We were told there was new management so we got our hopes up. Silly us… things remain horrible. The last two visits were horrible. We had a date night and stiopped there on our way home to grab a bite… sat there for quite some time listening to the cook berate the manager. Yelling and swearing while she did NOTHING to stop him. She just took it and it was very obvious that she was intimidated and he was a bully. The last time we went in, we were seated after a long wait (not busy… very few customers). We sat there for about fifteen minutes with no service so we just got up and left. No one noticed or said a word as we left.

Ride and slow. I have called on on this location now twice. Good good but not good service

Was ok. Got a mushroom burger and a bacon burger to go, and both were basic but tasty. Had an issue where I sat in line for awhile waiting for my total, and finally drove to the window and waited till she came and asked for the money. I assume they were just very busy because it was almost like they just handed me food and closed the window and off I went. I used to enjoy going and getting a fresh burger and hope that the next visit will be better.

Went for a bowel of Chili for the first time.
Poor service even though I sat at the counter. The store was filthy dirty.
The chili wasn’t worthy of dog food.
It wasn’t cooked at all, beans were tough,
(Right out if a can) broth had no flavor, very little meat, very little celery or onion in it.
I ordered with onion and cheese, came with none. All of the above for a fabulous price of $ 5.00. Wendy’s has them hands down on the chili. Stay away from this Shit-​hole.

Food here was brought out in a timely manner and it was what to expect coming from this establishment. The service on the other hand could use some work. Had to wait like 15 mins after we ate to get a menu for the shakes. Not to mention it was ten at night and hardly anyone in here. The staff was in the back chatting it up the whole time! I’m giving them 2 stars just for the fact my food came out correct.

I’ll make this short and to the point.
Went in last night to have desert with my lady and THE most annoying server I’ve ever met seated us at a table. He would not stop babbling and acting like a fool the entire 40 minutes we were there. He brought us waters and my wife had a dead fly in hers. I waited 10 minutes for him to come back before I could tell him about it, to which he replied, «Ohp, sorry!» When we got our desserts, they were a melted mess. When we ordered dessert, he said his cook was going to «kill him because he just put in 7 shake orders.» he ran off and yelled to the cook «Don’t kill me! I’ve got two more desserts!»
A group of diners left as we ate what we could of the mess and that’s when annoying server guy just got downright immature. He started jokingly (but very loudly) complaining about all the mess from the previous group he’d have to clean up. I looked over at their table and it wasn’t crazy, they hadn’t made any deliberate attempts to ruin his night. He would not shut up about it so we left. As we paid the man, he kept babbling about how it was clean before they came in and now he had so much to clean up. We could not leave fast enough.
Most aggravating server award goes to this guy. Don’t ask me his name because I looked and it was jibberish on his name tag.

Stopped in with a party of 6, and got a table relatively easy. Had a bit of a wait for the food, which is probably to be expected with a party that size. Food was good, but everyone who had shakes complained they were unusually thin. Had we complained about this, I am sure it would have been addressed promptly, but we were too busy visiting with each other to start complaining.
Fortunately, unlike Tara C, I did not get «Sick as a dog» eating here.