Ben’s TV & Home Theater

I called Ben’s Tv & Home Repair to ask about my tv issue. He asked me details of what is going. To say the least, he walked me through on how to fix my TV. Our TV works now.
Ben saved us a lot of time and $$. Thanks Ben!!. I will definitely refer Ben to friends and family.

The reviews are 100% accurate, Ben is simply amazing. We had bought a brand new LG60UF8500 and it came with a defect in the screen, it was showing a red vertical line running up and down. I called LG and they gave me 2 repair shops, one being Ben’s. From the beginning on the phone, he was asking specific questions to try and see exactly what and where the issue lied, he then checked to see if LG had the part ($ 1,200 pixel board) which they did and he ordered it right away and had his guys come to my apartment to pick up the tv since there was also something wrong with the motion detector for the magic remote. The pixel board came from LG broken and he raised hell with them and they overnighted a new one and last night he said the tv is all set. Even though I said it wasn’t a rush to get the tv back to me since he said he needs to find another guy to help deliver it to me, he said, «no, I will find someone, I want you to have the tv back with everything you’ve been through.» BTW, this was our 3^rd LG tv in the previous few weeks. The first 2 we ordered from
came broken (1 also had the pixel board issue). He said he’ll call me back within 30 minutes to let me know time so our nanny can be home today when they come. Ben is a remarkable human being and obviously a phenomenal TV repair company. After this experience, he has my business for any tv issue ever in the future while he’s still in operation and not retired… lol. THANK YOU BEN!

Ben is AMAZING!!! While using a hedge trimmer, I I cut my cable and was without a phone or internet. Having been on the phone with Comcast for a l-​o-​n-​g time… they finally scheduled a repair for the next day, but then the day of the supposed repair, they told me they couldn’t come out for another 3 days! Hard to be without phone or internet for the next three days…
So, I recalled that Ben treated me really fairly when I had a Samsung big screen TV repaired by him several years ago, so I stopped in the shop. Ben was SO helpful!!! He took the time to take a piece of cable, along with connectors, and he patiently demonstrated me how to do the job. Then, he gave me a tool and even some spare connectors and sent me on my way with a smile.
This kind of service rarely exists anymore… Despite Ben’s having 2 potential TV purchasing customers customers looking at TVs, Ben took his time with me, was very instructive and trusted me to return his tools. TOP NOTCH service! HIGHLY RECOMMENDED shop! A++++

Scheduled an appointment through Target for an in-​home TV repair. Target confirmed the date and time online and in a follow up email. This company never showed up and never called or contacted me. Completely unprofessional service.

I highly recommend Ben’s TV. My plasma tv stopped working. I found Ben’s TV on Unilocal and based on the reviews decided to give them a try. They’re a true mom and pop store. Ben’s wife answers the phones. I had some questions before deciding which way to go (i.e. repair or not repair) and she had me talk with Ben. They gave me the option of bringing the tv in or having them come to my home. As I had a problem with a home theater system, I elected to have them come to my home. They were easy to schedule with and showed up right when they said they would. The ended up taking my tv (after fixing my other home issue), and one day later they called to say that my television was fixed. The day after that, they delivered the tv back to my home and installed it back on its’ bracket.
In the day of the big box stores, I thought that personal service like this had become extinct. Ben’s TV has earned themselves a new customer and they’ll be my first phone call should I require any future A/​V assistance.

These people are great! Thank god I got them to fix my flat screen tv, whom another «repair» place said they coulnd’t do it, and I was about to throw my one year old tv out, but thankfully I had a extended warranty on it, so they were sent to me. I am very happy with them, they went out of their way to show me the problem, and order all the right parts, and even called me back as soon as they could to update me. They wanted to make sure everything was perfect for me, because they knew what I been through with another place, I highly reccomend them! John and Ben are sweethearts for all they have done for me and I will be returning to them if anything else I ever need fixed!

Had an issue with my DLP television, I did some searching on google, and figured out I most likely needed to replace the DLP chip. Just the sort of DIY project that I would have attempted two years ago, that would most likely cause a power grid disruption to my section of Chicago. Not the best way to make friends in my new city. A man should know his limitations.
Now, you’d think this would be an easy mission to accomplish right? Call a place, have them send someone out… done and done. Oh no Unilocal friends, I made at least 11 calls. One guy gave me a quote, told me he had the part, showed up at the appointed time, 7am (!) without the part… then said he wanted a cash deposit so he could go «buy the part». Don’t let the door hit you in the butt on they way out of my house. Another guy I called, decided I had no idea what I was talking about and lectured me about the inner workings of a television, interwoven with right wing conspiracy theories. He was an angry man.
All it took was one call to Ben’s. They had the part in stock (DLP chip), gave me a quote that was what I was expecting to pay after doing my research, and they sent a technician out the next day.
My technician arrived when he said he would, made quick efficient work of the repair job, and I could not be happier with these guys.

i’ve been dealing with Ben’s TV and Home Theater for 8+ years. Evan is always on his game with the latest technology and gadgets but he’s also very willing to bargain hunt for you.
Refurb deals or overstock deals they always have them.
Their service department is honest and always fair on pricing. they also honor most warranties.

I have a 50 inch Samsung Plasma TV that is 15 months old and it recently had to go into the shop for service. I called Ben’s TV as they are local. The woman I spoke to on the telephone was very nice and she told me they would send someone out to the house the next morning. I was advised of the charge to come to the house and while I hated having to pay it I decided to go along with it because it’s not terribly convenient to carry a big TV around in a pickup and because I am disabled. In the end this company reduced the $ 85 fee to just $ 50, apparently knowing that cash doesn’t grow on trees around here. I can’t say Thank You enough to them for all of their efforts. My TV was returned to my home in a few days and it works just great. I am even kind of thinking that it looks better today than it did brand new, as if maybe it never had worked 100% before. In hindsight I should have taken the TV in to be checked during the 12 month warranty period because it began turning itself off all by itself within just days of receiving it, but I always figured someone nearby had a similar Samsung TV and thus we had a conflict. I never happened often until just before taking it in. In any case I am happy to say that I would recommend Ben’s TV to anyone living in the area in need of service on their idiot box. They were kind and did a nice job. I couldn’t ask for anything more! A+

This place sucks. They don’t know what they are doing and only make things worse.
I had a Harman Kardan receiver that kept turning itself off. They assured me they could fix it, as they only work on high end equipment. Told me it would take 4 weeks. After 5 weeks of no update I began calling. First I was told it would be ready the next day as all it needed was a cleaning, which kind of made sense since I have cats. When I called two days later I was told they had to order a new circuit board. Four weeks later it was finally ready. I get it home and within an hour of use the same thing happens. I brought it back again and another four weeks later it had another new circuit board. They had supposedly had it turned on for 2 days with no issues by the time I picked it up. Get it home and it worked for three days before it had the exact same issue again.
I called a factory shop in Woodridge and they told me it would be a minimum of $ 50 just to diagnose the issue. I ended up buying a new receiver instead of wasting more money on something 5 years old.
Bottom Line: Don’t use Ben’s TV unless you want rude, lying people that don’t know how to fix anything working on your stuff. Ben’s wife is a REAL BITCH, and she’s the first person you see when you walk in or speak to when you call.

Had a rear project 46 inch TV. somehow the circuit board burnt out and called these guys to since I didn’t want to fix the hole in my customized hole in the wall for this unit.
It cost over 400 dollars for parts and labor and over a week for them to complete. After 4 months, and probably 5 times of watching the TV, it broke again. I called a different tv repair shop and they said that these guys just did a quick and bad soldering work using the wrong cables. Ben told me they had to replace some parts, which they did not do. If I had know it was over 400 bucks the first time, I would have just junked it and got a new TV. Anyways, my new TV repair guy suggested i thrash the thing since it was gonna cost me 300 bucks more for him to fix.
Lesson learned. not worth supporting your local neighborhood business if they are out to screw you. Don’t go there!!!

We have used Ben’s tv before, but it was prior to the Unilocal era. The review is going to be twofold as both of my experiences were wonderful! First time we needed the coaxial connector that the cable (for cable tv) screws on to replaced. It got banged in a move and whatever holds it in place at the back of the tv had broken on the inside. When I called they said it was a ⁵⁰⁄₅₀ shot, but bring it in and they would have a look. They had a look (for free) and called later to tell me the grand total…$ 30 +/​-​incl. parts!!! Ridiculously affordable. It was done later that day and still works perfectly two years later.
Couple days ago the bulb on our LCD projection blew. Called Ben’s this morning and they had one in stock… said bring it on in… never mentioned I was a past customer and they were pleased as can be to help. 10 min later new bulb (very affordable part) is in the housing, and I am being offered 10% discount because I mentioned Unilocal… did not even know I was supposed to get a discount. Very very nice. Back at home, installed the lamp, and we are up and running. So my son and I are watching the Wiggles, all is right again with the world and the phone rings. The woman (Arlene?, Ben’s wife) that had helped me and offered the discount realized she made a $ 1.50 mistake, wanted me to know how sorry she was, and she would be glad to mail me a check. One dollar and .50 cents and she not only feels terrible but wants to put it in the mail to make sure I get it quickly. Incredible service, great pricing, and best of all… honesty and integrity. They have been in business a long time and it is no surprise why. Thanks again very much for everything!

I had to deal with a dead LCD monitor today at work and it reminded me of my dealings with Ben’s TV last year. I sent them two LCDs for repair (one at a time in two separate instances). The first one was repaired fairly quickly – took about a week. It worked for a few days and died again, so we sent it back in again. Time passed by and on a weekly basis I would call in for updates. Each week was an excuse about the part was on order or it would be done the next week. Unfortunately, I decided to send in another monitor for repair around this time too. After about 2 months, Ben finally said he wasn’t going to be able to fix the first monitor. The 2^nd monitor he said he would be able to fix. After another month of no results, I negotiated a loaner monitor be given to me until the 2^nd LCD was fixed.
After about 3 months we got the 2^nd LCD back and returned the loaner. After 2 days, it went bad again. We gave him the LCD back to try to fix it again and to make a long story short (er), after 6 months of following up, I gave up and stopped calling.
Maybe TVs are easier to repair than monitors, but I will never take an LCD to Ben’s TV for repair again. EVER.

We needed a new lamp for our Samsung DLP TV. Well, instead of spending another $ 600‑1000 on a new tv, we needed a new lamp for our DLP TV.
I’m not one to be opening up TVs and inserting hands inside them, but when my wife called Ben’s, told them our model tv, they said it wasn’t too hard to do and would give us a little primer, and more importantly they are a local business that stocked the bulb we needed — and the actual Samsung brand — not a knock-​off.
So, we bought the lamp from Ben himself (even got to see an old photo of him back in the repair your tubes in the TV days)… brought the bulb home and within about 10 minutes our TV was as good as new!

This is an old-​fashioned kind of business. TVs all stacked up all over the place, the Dad doing the work and the Mom holding down the front desk. I took a DVD player in that had a disk stuck in it and they took it apart and diagnosed the problem (the disk from the library had a piece of tape on it that clung to the top of the player), phoned me about what the problem was and when I picked it up, said there would be ‘no charge’ and that I should only «remember them when I had something else that needed to be repaired.»
I wil!

These guys are great. When my 3 year old (just out of warranty, ugh) Samsung LCD TV decided to crap out on me, I took it to Ben’s. They charged $ 30 to do a diagnosis on it, but that could be deducted from any repairs. Everybody was really friendly and Ben even showed me the faulty circuit board that was causing the problem.
They called me by the end of the day and said they had the part in stock and would have it ready in the morning. Within 24 hours, I had my TV back and working again.

Terrible, terrible, terrible!!! My TV set was picked up on 11÷28÷08 and taken to their shop for repairs and as of today (4÷9÷09), nothing. Have I followed up with them!!! For a while, it seemed as if though I was calling twice a week. On at least three occasions, Ben told me ‘It will be done this Saturday’. When Saturday came, it was always the same excuse…‘we need more time’. When I asked for a loaner, they tried to sell me one of their TV’s instead so that maybe I would forget about the repairs on my TV. Very tacky! I stopped calling for updates often because the phone would always be picked up by the annoying lady at the front desk who must have asked me 100 time for my name and number. Don’t they have my information in a computer system along with a work order # or something??? Ben told me on several occasions that the delays were caused by heavy workloads from chain stores like Walmart or Best Buy (can’t remember which) that subcontract work to them. This gave me the impression that they only cater to the big customers and not regular paying customers like me. All in all, this place should be avoided at all costs… even free repairs!!!

Bought a brand new Toshiba 42″ flat screen TV from Circuit City and less than 30 days later the screen went black. Called Toshiba up and they gave me the # to Ben’s TV as the warranty repair shop. They came out the next day (Saturday) to take a look at the tv. They showed up on time but unfortunately couldn’t fix the tv in my home. Said they would take it back to the shop and I would get it back in a week. I was completely disappointed because the tv was barely 30 days old. But to my surprise, Ben called on Tuesday and said the tv was fixed and when could they drop it off. I couldn’t be home before 6pm that day so I asked if it was possible to drop it off Wednesday during a one-​hour window (my lunch hour). I thought for sure I’d get the run around about how they needed more time, but the guy just said «Sure, we’ll get it out to you.» And they did! Showed up on time again, set the tv back up and showed me that it worked. It was in pristine condition and the delivery guys were very friendly. That was 3 weeks ago and the tv hasn’t had a problem. Highly recommend Ben’s TV. Turned what could have been a nightmare into a breeze.

These folks can’t be beat, just over the top helpful.
Turned on my TV today that I bought from Tweeter, and nothing. No picture, then a red light stated blinking by the power button. (Lamp)
Okay, I remember when I bought it they said, a yellow light will blink, this gives me about 40 – 50 hours of lamp left, that I need to call to have one sent, or since I bought the service contract, because of all the other things that can go wrong, it comes with one in home lamp change.
So why no yellow light? When I called Tweeter service today, they said, sorry, we can’t guarantee the light will go on. I said fine, then when can you be out, not till next Monday, yikes. So then I send, I looked in the book, looks easy can you send me one, then you can save your techs time, just overnight it, or can I pick it up. No to the overnight, no to the pickup. No, no, no, and no.
So I remembered Ben’s they’ve been around for over 40 years, worked on my mom’s TV and many others I know of. They do in home service, sales and home theater.
Today, they were so helpful, not only did they have the bulb, they took the burnt out one from the housing and put the new one in. This saved me over 50 bucks. I called them to see if they had the bulb before going out, and they called back. I waited on the repair a few minutes, got the chance to talk to Ben and his wife, she works the phones, etc up front. Everyone couldn’t be friendlier.
When it is time for me to buy a new TV or anything home theater, I’ll go to Ben’s. Imagine that, having parts on hand, for a basic repair. Remember the days, when we used to fix things?
Brought my bulb home, popped it in, screwed the door back in place. Done!
Yes, you can order the bulbs on line also, tiger direct has them, but then you have to pay for the housing, and if you get no warning, no TV.
Plus, by taking it in and reusing the plastic housing you’re saving the environment, why throw away a completely good housing, why use up a whole new one each time.