Terry’s PET DEPOT

I met Terry Agee years ago when I went to her Pet Store. I have been a happy and loyal customer ever since. I originally received samples of dog food and, after trying some I have purchased all of my dog food and pet supplies there. I love the neighborhood store concept and Terry bends over backwards to help anyway she can. I use the groomer there also and Chris is fantastic. My dog can’t wait to go for his monthly grooming.

I only knew about this place when I was looking to adopt. I admire that they host frequent pet adoptions but the store itself is WAAAY over priced! I tried to go back once or twice when I received their big store sale events in the mail… If you even call them sales. The prices are already jacked-​up so by «saving 10% on selected items», you’re still over-​paying for the average item, it’s just a joke. The store smells like a kennel, which I understand it’s a pet-​store but this shop has a VERY strong odor. Every employee is a «fish expert» and will spend their time trying to sell you their equipment if you look the slightest bit interested in their fish displays. Annoying. –_–
Overall: I gave 2 stars because as a pet store they stink 100% BUT how many places have regular pet adoptions and truly support these organizations? I think the big-​name pet stores have one or two adoption-​days out of the year, but Terry’s Pet Depot has an adoption going on like every other week! Kudos!

Terrible customer service, rude owner, vastly inflated prices.
Greeted by a short, dark haired woman who I am pretty sure is Terry. Asked me if my leashed dog was friendly with suspicion as she keeps her own dog off leash in the store. Rude and unsafe.
After showing me where food I wanted was, asked me if anything else. I asked for a Cuz ball which sells for $ 5.99 at many specialty pet stores up to $ 6.99 to $ 7.49 at Petsmart, which is no bargain. I informed her she was overpriced, especially given that the same medium cuz ball is available online for $ 3 to $ 3.50 pat dog
, kv supply, and many others.
She rudely stated she could not compete with online and when I mentioned pets art prices a second time she simply ignore me,
This store is a sate of your time and money.

I have been a customer here for a few years and have never been all that pleased with the place primarily due to prices and availability of certain products. It’s convenient when you can’t make it to the stores where the food is less expensive, however you need to be very careful about expiration dates! All too many times I have tried to purchase food and it was expired. Today, every bag in the bunch of our brand was expired and I couldn’t even make the purchase. The kid even got one from the back and that one was expired as well. Buyer beware!

Last year I won a dog themed basket that was paid for and donated to Tricky Tray for Lakeview School in Denville. The cash was donated by class parents and the gift card and other items from this store were purchased with this money.
I brought the gift card to the store for products and was told that it did not scan and they would not honor it.
Clearly this card was purchased since they don’t keep them out like the racks in the local drug stores to be activated at the register.
I was waited on by Terry and I was soooo taken back by how nasty and rude she was. Clearly I won this thing and expected to simply use it, right? Not. She simply dismissed me and said «Oh well, nothing I can do.» Not even a «sorry I wish I could help you.» She treated me like I was trying to scam her or something. Seriously, it was only $ 25.
I donate to these charity functions all the time and am disheartened to think that a cheap, penny-​pinching vendor would not honor their own card.
Seriously, if you have ever volunteered for a fundraiser or charity for your kids or anywhere else, DO NOT SPEND YOUR MONEY HERE!

Great selection of high quality dog and cat food. Terry’s has many feed brands you won’t find anywhere else. Good crickets too — much better than the ones from the chain stores and they will sell you any amount you want small or large.
Prices are a little high but I am willing to pay more for good food for my dogs. They will special order items and have a vet clinic on Sundays. They also offer a rewards card. Overall highly recommended for dog and cat food.

I had patronized this store for many years, purchasing at least a $ 60 bag of food monthly. I recently purchased a bag that smelled rancid, which my dog refused to eat. When I returned to the store, Terry claimed that the food did not smell bad, stated that I purchased it more than 30 days and told me to call the supplier. She also questioned that I may have stored it improperly — albeit without any reason to think that. She offered to call the manufacturer for me, but I purchased from her, and have nothing to do with that relationship.
I advised her that how she handles her suppliers is her own business and that she should stand behind her most expensive line of food, but she would not. I will not be shopping there again. The store is overpriced, and if it is not convenient to shop there, there is no reason to do so.

Yay!
I like this place because it’s right by my house (literally a 2 minute drive) and it’s convenient for when I don’t have the time to go all the way to a cheaper place like Petsmart or Target. They sell pretty much everything you need for puppies (food, weewee pads, toys, leashes). I’m not too keen on what else they sell (since I only ever need to buy things for my dog) but I find that if a pet store can service your puppy needs, it will have pretty much everything else — fish stuff, cat stuff, bird stuff, rodent stuff.
Prices are decent, though they can be a bit more expensive than huge pet store chains but since it’s the only pet store in the immediate area, it’s not a bad deal.