Sleepy’s

DO NOT PURCHASE A MATTRESS FROM THIS COMPANY!!! I purchased a Stearns and Foster Plush mattress two years ago. I was told by the salesperson that mattresses in general are not supposed to «dip.» I was told that the mattress I was being sold had a full warranty and was guaranteed, etc etc. Over the past year, the indentations (dipping) that occurred on both sides (with a speed bump in the middle) has gotten so bad that our backs and necks are killing us and it is no longer usable. Be it known that neither one of us are large people to even justify the huge indentations that occurred. I called sleepy’s several months ago to inform them that the bed was defective and I was referred to an outside company Mattress Marshalls who sent a mattress inspection kit. I followed all of the instructions and never heard back. With follow-​up calls made, I found that they didn’t have enough information about the accompanying box spring, so they refused to look at the claim and it just got set aside. I then resubmitted my claim and received a call from Sleepy’s that the dip was ¼ inch short of the warranty coverage and that there is nothing they can do about it. I called Stearns and Foster and they said the same thing. Not even an apology. So now not only am I out money, I am stuck with a defective mattress.

Update: Showed up for a huge fight as mentioned in first review and the manager Stu was EXCELLENT. Smooth exchange for a comparable mattress, took care of the delivery, everything. I must have had the «bad» manager but I REVERSE my one star and move it to five. Stu is the best and I send the President of Sleepy’s a note telling him about Stu. Satisfied customer.

It was fine. Not a huge selection. Very salesmenny salesmen. There was a special sale and a payment plan available. There was a lot of trouble getting through to the financing bank, but then it came through anyway after a few days, so ok. Seemed expensive even with the sale, but the no interest plan for 24 months is good. Mattress and box spring for $ 1500. But I got a free «luxury» spa kit, hmk Mattress Company brand. So, hey.