Petco

do NOT shop at Petco Parsippany NJ #1854
After a cashier took nearly a half hour to process my coupons and gift card and was still having trouble, I commented that it would have been quicker for me to go to the location ten minutes away.
Michael took the opportunity to tell me he was going to cancel my [$ 315] order because I was rude! He then told me that if «I didn’t have a bazillion coupons I wouldn’t have this problem!!»
I did state to Michael that I did not plan to return to this location, and he said «GOOD !!! «
So take my advice. Do NOT shop at Petco in Parsippany NJ, and if you do, DON’T bring coupons! This store is not computer friendly or even customer friendly. And they apparently don’t want your business!

Horrible groomers, nasty girls who are mean & abusive to your animals. I took my dog for years to a groomer in an animal hospital and never had a problem. She got ill and was out of service for six months so I started taking him to Petco. I took my sweet dog there about three times. Few months later I made him an appointment he is a poodle schnauzer mix so his hair grows and grows and needs to be groomed every couple of months… Something happened and I had to cancel his appointment and that’s when they told me that he was banned from their place, that my dog tried to bite her. The day of the canceled appointment came and I got a phone call saying «do not bring your dog and he is banned from our place». I told her first of all I canceled that appointment and my dog is the sweetest dog ever!! what did you do to my dog to make him want to bite you!!! I then made him an appointment at the Animal Hospital that was cutting my dogs hair for 7 years… as soon as she started to groom him he got so panicky and terrified that she could not groom him. Been about two years now since that bad experience at Petco and since then my vet has to sedate him to groom him, this is the result of those nasty girls at Petco Parsippany. They hurt him and he will not forget it. Those girls have no experience and I’d like to know what kind of training they get because they do not know how to handle animals and I know way too many people with the same complaint. Honestly I don’t know why Petco hires these unqualified young girls…

This is one of the best Petco’s I have been to. The staff at this store really goes out of their way to get to know their customers and that goes a long way with me. I have five cat’s and one dog so I spend a lot of time and money at this store and the 5% back on purchase is always helpful. The trainer Stephanie is excellent and knowledgeable and the training I got for my puppy has really been working well. This was my first dog and the training was as much for me as it was for her, and I really felt as if I got a lot out of it. The grooming staff are also great. My pup always looks like a million bucks when she leaves! The store manager Earl really does an amazing job running this store.

For the most part they are far from a «discount» store. Not the least expensive for pet food, toys or other items for your pet.
Also, the staff does not seem to know their own stock. I priced a battery for a dog collar at $ 5.00 her at $ 2.25 at discount stores, so what does that tell you?

My rescue dog wasn’t there more than 15 minutes and I got a call that he was a «DANGER». He is the kindest dog ever… The hair cut that I wanted done on my dog was different than what she thought was appropriate. I am not a fan of this place. They didn’t seem to care too much and my overall experience was just terrible.
The manager did find me in the store and remembered me from another trip when I rescued our dog. I told him what happened and he was glad to give me an apology on their behalf and a coupon.
Going to a local, smaller shop may be better for a rescue dog.

Ok, it’s a little dark in here. Not sure why they don’t turn on the lights.
But we all come here for pet food/​needs. And as far as pet stores go — this place has *hands down* the BEST value.
They’re way cheaper than Petsmart (at least for ProPplan cat food, and litter) :)

If you are going to try to use their grooming services, do yourself a favor and don’t bother. I decided to get my husky groomed and figured I would try it out. Price was reasonable and it was close. First off, he’s about 12, so he’s not a puppy. I have 4 kids and he is the most gentle loving dog. I’m not saying this just because he is MY dog. He has never growled, bit or shown any aggression ever ! And he only barks when he has to go potty. So I get there, speak to the girl about what she needs to do, and I leave. FIVE minutes later she calls to tell me to get my dog, he was thrashing on the table and tried to bite her. I was extremely shocked so I went to get him. She then proceeds to charge me for nail clipping and ear cleaning, saying she «won’t» charge me for the 15 minutes she had him on the table tying to groom him. FIFTEEN MINUTES??? I double checked my phone because I made a call as I was walking out of the store in the parking lot to the time she called me to get him. It was exactly FIVE minutes!!! I brought my dog home, called another wonderful grooming place on Main Street in Boonton. She took him right in, bathed and groomed him and he was done in 3 hours!!! No «thrashing or biting»!!! This girl clearly knew nothing about dogs. I will never go there again, not even to get pet supplies. They really need to reconsider their employees! It was an awful experience. I think she just didn’t want to do all the work it would take for this breeds long thick coat!!! I recommend finding ANYWHERe else to go!!!

I am reviewing their self-​service dog wash.
This is a great service at $ 10.00 an hour (+tax of course)! I am able to wash a 45 lb. dog and a 95 lb. dog thoroughly in the one-​hour time. The stainless steel sink is set up nicely and is back-​friendly. They supply a high-​quality shampoo, all the towels that you can ask for and even a blow dryer (one dog likes it — the other, not so much). They clean up after you also!!! I used to do this at home myself but between the set-​up and clean-​up, hot water, shampoo, towels (laundering them afterward) $ 10.00 is a bargain and a half! Now I bathe the dogs every 10 weeks. Great service and if you use it I suggest that you give the groomer who is working there and has the clean-​up after you leave a tip!
PS: Make sure that you bring along your dogs record of vaccinations when you go there as they need that information to allow you to use the facility. I forgot the first time I went and had to drive back home to get it. It is a bit of a pain, but it is there to protect your wonderful dog (or cat if you have one that you can wash without being cut to shreds in the process)!

As a general rule, I tend to like Petsmart stores better than Petco… though this Petco location isn’t bad. They could definitely do a better job keeping up with their sales-​making sure the register prices match up with sales prices, but the staff is helpful and seem to be knowledgeable.
We don’t use the grooming area for our dogs (we have two shedders so instead I could really just use an industrial robotic vacuum service, but that’s another story), so I can’t rate that option here…
It’s fine, same supplies as all the others and they always have what we need so it’s simply A-​Ok. This isn’t my favorite Petco location simply because it’s in a part of town where I usually don’t find myself shopping.

Really disorganized store, poorly posted sales that almost rise to the level of false advertising when you get to the cash register and are told that it didn’t apply to your product, and staff is nowhere to be found when you’re shopping and have a question (even when it’s not busy).
Decent selection in the foods (not so much on the toys) and the girl at check out was really nice.