Platinum Coach Limousine

I just used them for a night out with my friends! We went to to New York City and the driver was polite and dressed accordingly. We use to rent from another company but I wanted to try something new since they have bathrooms and the buses are new. The bus was fun the music was extremely loud and very clean. I am going to Deff use them again once my friends are back from college! Thanks so much!

Excellent service, very nice buses, will recommend this company and use their services again, highly recommended 5 starts. Driver was very helpful and polite and the booking was very easy and they gave me a really good price

We used them for my bachelor party to go from NYC to AC round trip in one night. They came early and we very professional. The party bus was just as expected, clean and stocked with soft drinks. After dropping us off at AC the driver asked how long we want to stay and he met us right back where he dropped us off on time. I would highly recommend them.

After my friend made the original deposit there was fradulent credit card activity. I called this company to make my payment over the phone and the same thing happened. After letting the company aware they seemed to care less and blame it on our computers.
Here is the original email:
Also — I wanted to make you aware the both myself and Shaniqua experienced fraudulent charges on our cards after making our payments. Both charges came just after our payments and both were related to items being ordered from Brazil.
Before we made these last payments I spoke with a gentlemen there who assured me that this was not related to our payments to Platinum, but then Shaniqua experienced the exact same scenario. I just wanted to make you aware because I don’t believe that 2 exact same events are coincidental.
Their response:
Hi
Our internet is secure we told you in writing please cover al the numbers on the credit card your Frend send us a copy not even covert if you don’t beloved me I can send you copy of her email to us. We checking every week our Internet and email and fax our staff is secure, maybe you computer is infected or your friends please check, we using for our own protection hitman pro go to Google download hitman pro and check your computer its free only 1 time so check. Thank you.
Other than that… the bus was on time, but there were no sodas which the contract said we would receive, 2 bags of ice that were 75% melted and the auxiliary wire that they had was bent so we could not play our music and listened to radio instead.

I don’t even WANT to give this company one star because my experience with this company was THAT BAD.
We rented the party bus to celebrate my friend’s birthday. The bus was scheduled to arrive at 10PM. By 10:10 it still wasn’t there so the BIRTHDAY GIRL called spoke with the dispatcher who was like «ARE YOU SURE YOU EVEN HAVE A RESERVATION?» (mind you she called at noon THAT DAY and confirmed it, plus had confirmation emails & her credit card had already been charged.) She told him yes and he said He’d call back. by 10:20 when she still hadn’t received a call back I called the bus company and spoke with the dispatcher. I was told «Sorry, the bus broke down on the free way we have no replacement bus there is nothing we can do.» I was like WHAT DO YOU MEAN THERE IS NOTHING YOU CAN DO?” and he replied with «We’ll what the fuck would you like me to do? It’s prom and wedding season, our other buses are booked.»
This was THE WORST night ever for my poor friend, her birthday was completely ruined not to mention the other 23 guests (some from out of town who made a SPECIAL trip in for the bus.)
This is THE WORST company to work with and I would recommend staying at home and NOT celebrating than giving this foul place a shot.
TERRIBLE TERRIBLE TERRIBLE!

NEGATIVE INFINITY STARS… SERIOUSLY. DO NOT BOOK!!! First, the bus breaks down. OK, understandable that these things happen. But then the Company does not even call to tell us that they are not coming? We had a pick up time of 10 pm and by 10:30 pm, they were still not at the apartment. SO… we called. It was only then that they told us the bus was not coming due to a break down. OK… so why did no one call? THEN we asked what they were going to do to make it up to us given 29 girls were now stranded with no party bus for a birthday party. They asked (words verbatim)…WHAT THE FUCK DO YOU WANT US TO DO? Um… hello??? Say you are sorry or get us another bus or offer a free bus in the future or call us in the first place. Would we have even been informed EVER that no bus was coming??? Or were you going to just not call and hope to walk away with our money AND think we wouldn’t say anything??? WORST customer service. I cannot even understand how they could not call or how they are in business. STAY AWAY!!!

Literally the worst customer service I have ever experienced. DO NOT book with them! There are not enough words to describe how horrible this experience was and they thought that just refunding our money would make up for 24 people’s nights ruined. Absolutely horrible.
If your only options are book with this company or not have a limo/​party bus, don’t do a party bus. That’s how bad the experience was.

THE PARTY BUS WAS A NO CALL/​NO SHOW!!!
Yes, you read correctly. My friends and I booked a party bus for a Saturday night birthday celebration at 10PM. By 10:15 there was still no bus, no calls. We called the bus to see what the delay was and were ‘greeted’ by an unbelievably rude employee who said ‘there’s nothing we can do about it.‘
Several days later, my friend doesn’t have her deposit back. And this company had the audacity to suggest that we reschedule the bus, offering us a pathetic discount of $ 200.
Two girls’ birthdays, 24 peoples’ night, completely ruined.
Can you imagine if this were a wedding? Or a funeral? Do not EVER book any kind of livery service with this company, you’ll be sorely disappointed.

This company doesn’t even deserve 1 star… how do I do negative stars!!!
PCT is HORRIBLE! Do not EVER book with them unless you want to waste money and never be picked up. Ever. Or apologized to. Or offered some sort of reconciliation. Oh unless «there is nothing we can do about it» will fix your night of 24 stranded people waiting for a bus that never comes…
I can’t say enough terrible things about this TERRIBLE company!
1.) TERRIBLE service (bus never showed)
2.) TERRIBLE customer service (NO ONE CALLED TO TELL US! And when we got them on the phone, nothing was done, and they were so RUDEEEEE!)
3.) TERRIBLE make good (we deserve a FREE ride after this horrendous experience and they did not offer us ANYTHING!)
4.) TERRIBLE TERRIBLE TERRIBLE!!!
I hope they go out of business. They ruined our night and never made it up. WORST experience of my life! Hands down.