SpringHill Suites Scranton Wilkes-Barre

Super nice hotel with very spacious rooms. The views are of beautiful mountains and there are lots of trails to enjoy on your visit (ask front desk for maps) Beware of snakes LOL
The location is perfect for views and Ruby Tuesdays and another Italian restaurant are virtually in the parking lot of the hotel so making it very, very safe to walk over no mater what time of day or night.
Breakfast is «FREE» so seems silly when I saw another review about some rotten fruit… You can’t; complain with «Free» eat cereal! Its so peaceful and quiet and I always sleep so well when I am there… Hate leaving every time

I don’t even know where to start. This hotel was so so unique, I can’t compare it to anything!
1) We arrived late at night and we were greeted (or not) by African-​American front desk associate who was yelling right when we entered «What’s your last name?» No «hello, no «welcome»???
My husband gave her his ID, when I told the lady «Hello» but she ignored me. I said «hello» again, and only then she greeted me quickly.
Btw, she was dressed in sleeveless T-​shirt and her whole hand was tattooed– so unprofessional. She had to be in a jacket as all other associates in a hotel industry. Her appearance and attitude was not appropriate for a front desk job.
2) We were given room key but ended up coming back because the room was occupied. This associate (or maybe a night auditor) just said that she issued a room key for us but then gave it to another person (also a mobile check-​in) and she forgot to issue a new room key. She apologized at least.
3) After this incident, we ended up in our freezing room; we arrived around 2am and the room was set to 64 °F. It was so freezing (specially when we come from Florida) that it was cold all night long, the room did not get warmer until few hours later, in the morning.
4) The room was not clean! We had a dirty pillow, few dirty towels (not okay!). I didn’t mind dirty carpet and stained curtains, but it clearly shows something here…
5) The breakfast was another disaster. After our arrival I was not expecting much but I would never imagine that a hotel could serve rotten fruit. It was just disgusting. I told the front desk (another lady, looking professional this time) who apologized for the inconvenience but did not remove the rotten fruit. I would have removed it immediately, so no one else sees it.
6) During our breakfast incident, I noticed the employees of the hotel walking around slowly, coming to get coffee… Hmmm. And then I saw a housekeeper who was probably the slowest housekeeper ever (she came with her cart at the breakfast area and went to get coffee). She was moving slowly, but I assume it’s appropriate to her age. No wonder this hotel has very major housekeeping issues.

i went with with my friends and her family for Labor Day weekend. This is by for the worst hotel service i had ever had. We originally book for a two double beds and they gave us one. We had to go back to the lobby, front desk had told us that they couldn’t accommodate till the next day because they were fully book from the little league girls soccer team. Shouldn’t the receptionist tell me in advance that changes were made upon check it? Apparently not.
I like running on the tredmill every night so i decided to visit the gym. As i was walking closer to the gym room i saw a room full of unsupervised underaged children using the fitness equipment as play ground. it was a disaster! i didn’t want to complain at the moment, so i decided to meet my friends in the pool room. Again, more kids, they where very loud it very uncomfortable to have a relaxing vacation.
this hotel offer a full continental breakfast bar every morning. I went down around 7 am, by then all the food was gone, kitchen staff didn’t make enough in time i ended up waiting for 15 minutes for eggs. Food counters and floors were crying out for maintenance. My holiday weekend was overall ruined. horrible!

Not great: towels were «stained» sink cracked, and needed some cleaning. The spare roll of toilet paper under the sink was wet! We booked this place because we had tickets to a minor league game at PNC park, and they claimed this was walking distance (0.2 miles), but when we got here, it turns out you would have to climb down a steep cliff or walk over a mile with no sidewalks.

Lets say that for $ 180 a night we were expecting at least clean beds. The sheets had not been changed and there was even a hair in one of the beds. The front desk was quick to apologize and sent someone up right away with a new set of sheets… the attendant came to our room and delivered the sheets but did not do the beds. Me and my wife had to do our own beds. Again, for $ 180 a night you would expect them not only to apologize but to do the beds for you.
Needless to say, we will never come back to this hotel nor can we recommend it to anyone who appreciates a clean bed at the end of the day… regardless of the price. I will now think twice before using Marriott both, in the US and abroad.

Very impressed with this hotel. Staff was extremely friendly, remembered my family when we saw them, and were quick to help and answer questions.
I was traveling with my husband, 3 boys, parents, and brother and sister in law. Anytime any of us asked for extra towels, a fixed room key or an added pack and play, staff was quick to complete our request. This was especially awesome when the hotel was sold out. The breakfast was great and well stocked.
In addition to all of the above, the GM, I believe his name was Matt, was amazing. There was a mix up with my room reservation and we lost our rate. Matt was compassionate when I called the hotel directly because Marriott rewards couldn’t help. He went above and beyond to help get our room situation resolved and in a very timely manner!
I don’t like to rate 5 stars because there is always room for improvement. (In this case I would say the only room for improvement is that the hotel is starting to show its age, though is still obviously clean). I wish I could rate 4.5 stars!’

pool was quite smalll, the best part was the hotel room, and prolly the breakfast. the lady at the front desk came off to be racist to me. treated me completely different from the WHITE customer in front of me. hotel was nice for the price I paid. the king size bed was so comfy, the bathroom was clean. I really liked the sliding doors :) it was a great stay and the people were nice except for the the lady upon checkin.

For the past two years I have spent minimum one week out of every month living at this Springhill suites. Before I started staying here I have stayed at just about every Marriott in the area. As much as I travel I tend to get really sick of hotels but the Spring Hill suites here has a really nice staff and they are accommodating there also is a lot of activities that you can walk to from this hotel.
The Springhill suites is located in Moosic on top of montage Mountain there are a lot of restaurants around the area that you can walk to there is a Ruby Tuesday’s a Johnny Rockets a local Italian place and a movie theater.
If you walk across the main street there is a shopping center called the shops at montage there is a lot of food options over there including a Starbucks and a Panera there is a longhorn steakhouse and a seafood house called doc McGrogan seafood. there is also a lot of shopping over there that have stores like J. Crew New York and company Victoria secrets Abercrombie and Finch and the Christmas tree shops. I usually go to Starbucks or Panera in the morning to get something to eat and a hot tea to drink. For dinner I usually go to Ruby Tuesday’s because it is the closest to the hotel and the staff there is really friendly and they know me by first name basis. I do highly recommend going to either the Longhorn steakhouse or the doc McGrogan’s seafood house.
The inside of the hotel is very nice they did a good job decorating the place there is high tables as well as low tables and at night they have a fire pit with outdoor seating that they light when it’s nice out. This hotel does not have a bar but if you walk across the street to the Italian place they do sell six packs of beer that you can purchase and bring to the fire pit. The Spring Hill suites has a fully operational heated pool. There is also a gym in this hotel This Springhill suites also has a complementary breakfast downstairs in the morning where they have sterno’s that offer eggs bacon sausage as well as yogurts bagels muffins croissants they also have a tea and coffee station here. The tea and coffee station is open 24 hours out of the day. Breakfast is only served until 10am.
Because this is a Springhill suites all of the rooms here are larger than most hotel rooms that you would normally get there are four different layouts in this hotel I have stayed out all four of the layouts and they’re all around 500 to 700 ft.² total. All of the rooms are spacious and they offer a full microwave a mini fridge a pull out couch. The bathrooms are very nice they offer glass enclosed showers and they have sliding doors for entry to the bathroom. I have had a few issues in the bathroom where the door handle will completely fall off of the door as you go to open or close it I ended up coming back and staying in the exact same room and when I went to grab the door to open it the handle fell off again so whoever reinstalled the handle did not do a very good job. Also there has been two times that I’ve gotten into my room where the refrigerators have not worked at all I just make a simple call to the front desk and they send somebody up to swap the refrigerator out.
The only problem that I have with this hotel is the walls here are extremely thin during the summer this place gets completely booked out by people that go to the ski resort that is down the road also they do get a lot of traffic from sports teams. Especially when the sports teams comes at night you can hear people walking up and down the door slamming the kids are very loud. On my most recent trip here I was staying here for five nights and they had sports teams in the kids were running up and down the hallway going in the door out the door I don’t know what these kids were doing but I ended up calling the front desk and security ended up telling the kids to quiet down but the kids ended up starting up again so I called security again and finally it stopped but this happened for three of the nights that I was staying here I feel that if the walls were thicker eat it might block out some of the noise for people that are traveling and staying here for business it’s really difficult to try and sleep when there’s a lot of noise going on around you.
Overall this is my favorite Marriott in the area I will continue to stay here when I’m in town the experience can be hit or miss depending on how crowded the hotel is but the staff does do a good job The hotel is clean and there is a lot of restaurants and shopping options that you can walk to from this hotel.
PROS:
— friendly staff
— fire pit outside
— heated pool and gym
— a lot of restaurants and shopping within walking distance
CONS:
— gets crowded durring summer
— walls are thin you can hear people at night.

I am a frequent patron of Marriott brand hotels, and I usually am very satisfied with my stays. However, this hotel was not prepared for the high volume of guests the night I stayed. The breakfast was almost completely empty of food with very slow refill time. The pool had no towels, so I had to walk back to my room dripping wet. The pool is also almost always occupied with kids who are jumping into the water and splashing everyone in the room.
My room also had stained pillows (bodily fluids I don’t think people want to read about…) and there was no area in the lobby for getting fresh water.
I know this hotel is new, and it looks impressive. However, the staff should have taken the time to appropriate the number of guests with how much food they served in the morning. Also, attention to detail would have been appreciated. As a Marriott veteran, I do not recommend anyone traveling for business stay in this hotel. This is more for families and small children.

No reservations but read some other comments here on Unilocal.Great newly built with top end design features in dining area and especially in the rooms.
Bathroom mirror and lighting was great. I love the little sofa/​office area. Too bad this trip was just a stop over.
Bed was really comfortable including pillows.
Love the stay.

It is a very nice hotel. Big rooms, clean. Complimentary breakfast is ok. I usually sleep very well, but I heard slamming doors after midnight and before 6am: no sound proof. Also no lock on the bathroom door — if you travel with the family, it is not convenient. Bathroom can get flooded easily because the shower area does not close completely.

I have to say, this is one if the nicest hotels I’ve stayed in (and I’ve stayed in quite a few). The Springhill is fairly new so everything is in perfect condition, from the lobby to the suites.
My room was massive and my home for a week during a business trip and I must say that I was so impressed that everyone at the front desk remembered me and greeted me by name each time I came or went. I love that!
The breakfast in the morning comes with your stay and it’s pretty great? Eggs, bacon, cereal, oatmeal, muffins, toast, fresh fruit, yogurt, coffee, juice, etc etc.
Highly recommend!

Is this a five star hotel? No. Is this a five star review? Yes. First things first… it is a real shame the review «Lucy D» gave this hotel two stars bringing down it’s appeal and rating to fellow travelers. Her review is false. Not only are the rooms HUGE (they all have same floor plan), they are absolutely pristine for a hotel of this caliber and price point. Now let’s be clear, I am technically from Brooklyn and every single piece of real estate is tiny and over priced but I have traveled the US and am a native Floridian, I know hotel space. As far as the amenities, they are on point. More than a continental breakfast! We found great beds, spotless rooms, great location, professional staff, small but well stoked and clean gym with new machines. The shower was fabulous! The pool was smaller than expected but even on Memorial Day weekend it was not full and there’s a restroom right by the pool for changing. The ONLY issue I had with this hotel was the coffee, I had to visit Starbucks a few times out of desperation. But seriously, so you expect coffee house coffee at a hotel?

Location is good, facility is new, front desk was friendly and helpful– BUT, the rooms were small and totally not up to my cleanliness standards. Breakfast was terrible and coffee was cold and watery. I will not return– sorry Marriott.

Stayed one night after reading great reviews and was slightly disappointed. The accommodations are spacious but my bathroom was far from clean. There was hair in the tub, mold (which I am allergic to) on the shower curtain liner and soap all over the sink. I would call this upscale minimum essential with no fluff higher end facilities. I will probably pick a different hotel if I am back in the area.

I stayed here two nights recently while in town for work and overall had a good stay. The lobby is clean and modern. I ate the breakfast buffet during my first morning at the hotel, and it was all right. They served your typical breakfast fare — muffins, eggs, sausage, fruit, yogurt, coffee, etc.
The hotel rooms reflect the newness of the hotel. I have stayed at another Spring Hill Suites which was built 3 years ago that has the exact same room layout. The door opens to a small «living room» and «office» space along with a «minibar.» A half wall barrier separates the front «room» from the bed (s). Both the room and bathroom are long and narrow. My primary complaint was that my shower flooded terribly. I took a shower the first morning and returned to the room late that night with the floor still soaking wet.
My other frustration was the front desk. I had to make two separate reservations and spoke with them twice (over the phone and in person) in advance to ensure there were no issues. However, I returned to my hotel after a 15 hour work day and was locked out of my room. I had to march myself all the way back downstairs to get my room key re-​validated. All my other co-​workers had to reserve their rooms in the same way, but half of us had issues while the other half did not.
I would stay at this hotel again. Really, outside of the front desk issue, I would have given them 4 stars.

This Spring Hill Suites is recently opened so obviously everything is nice and new.
The rooms were a decent size and had a really nice layout. It is the updated layout that the newer Spring Hill’s seem to be going to. Linear room with the kitchen directly in front of you and a long bathroom hidden behind it. It was similar in layout the to Spring Hill I stayed at in Annapolis, only the wasted space problems from that hotel were fixed.
The bed as nice and soft and the room was completely clean.
The only issues I had were in the bathroom.
The first and biggest complaint was that the shower never really got hot for me. It was in the single digits outside and I was looking forward to a nice hot shower. That wasn’t to be because despite letting it run for quite awhile it never got past lukewarm. It may have just been an issue with the diverter or scald guard because the sink came out plenty hot.
Second the shower has a hand wand, which is a nice touch, but it was left by housekeeping with the wand facing the door and the water sent to it. I wasn’t thrilled to turn on the shower and immediately get blasted by ice cold water. I left it set up that way for the housekeeper to hopefully teach her to make sure she doesn’t leave it that way in the future.
Finally, the sink was square with a flat bottom. It just caused water and spit to splash all over the place, which was annoying.
For the 3 bathroom issues I’m taking a star. Otherwise it would’ve been a 5 star rating.
I’ll definitely stay at this Spring Hill if I’m in the area again. Especially over the Courtyard just down the hill from it.

My new favorite hotel!
Husband was relocated to the area and we decided to stay here one night as I had a free night with my Marriott rewards points (FYI, there are 3 Marriott properties within the same block or so including this property). When we walked in we were greeted immediately with a smile and we complimented the décor. We had no idea the hotel had just opened a few months prior.
We were very impressed with our room! Small microwave (with a paper plate/​utensils), fridge, full sized couch with a chaise lounge attached, desk area that can be closed off from the bedroom area, and the window actually opens. The décor in each room is modern but feels like home. The rooms are bright and airy! We loved the bathrooms. It’s very refreshing and nice to walk into a room and the bathroom isn’t the FIRST thing you see, though I wouldn’t mind these bathrooms being the first thing I see. The counter tops are white granite or quartz with sparkles in them and the sinks are bright white with great faucets. Our room had a great view of AVP airport!
Breakfast (free) was good the next morning.
Comfy bed A++.
Will definitely be back and I can’t wait!

Gotta love staying in a brand new hotel! Only one month old! I mean really… how sweet is that? Everything is nice! The 2 girls at the registration desk greeted me with a warm smile and were eager to please. The lobby was modern with nice colors and lots of comfortable seating. The rooms are a new version to the typical SpringHill suites… more light comes through the sitting area and the bathrooms are more modern. Shades of green including lime green also give a more modern feel. The flat screen TV swivels around to the bed or sitting area and there is a small fridge and microwave. Oh yes a tiny coffee pot too. I still do not like that the windows open just an inch or two. I would prefer opening more! (Do they think someone is going to jump from the 2^nd floor???) Lots of restaurant choices & nice shopping is in walking distance to the hotel… even a movie theater. After dinner, my coworker & I sat ouside in their comfortable patio area… complete with an out door gas fire pit… I must say that was rather relaxing! Complimentary breakfast buffet is offered but I did not have time to try that this trip. This is my new favorite place to stay in this area.