Whitaker Hardware

Conveniently located in Moorpark!
I used to go to Do-​It Center which was closed last year. Ever since I became Whitaker customer. This store is not big enough as Do-​It Center. However, it can be a good alternative choice for my hardware needs. The staff is also very friendly.

Very helpful a gentleman came up to me a saw that I was a little lost looking for an item and asked me if I needed help but found what I needed.

When I built my house in Moorpark, this was the go-​to hardware store for sure. But back then, it was run by the kind father, who ultimately went blind and passed away years ago. We miss him. The sons took over the store, and judging by their attitudes, hate working there. Since then, I thought maybe I did something wrong to have been treated like I was, but other people tell me the same — and the reviews here confirm it. They’re just plain rude, «Customer no-​service» defined!
When they made a duplicate key for me — and it didn’t work — I had to go back and ask for a do-​over. The counter guy complained like it was my fault their machine was out of adjustment. Then he literally threw the new key across the counter at me.
I’m not sure how the good reviews got here, perhaps friends or family. There are at least four other hardware stores within ten miles and I’d HAPPILY drive there for better selection and people who actually want my business.
I’m NEVER going to Whitaker again!

Horrid customer service. My mom with sever asthma went to simply get some keys made and the owner himself flung keys at her when she was getting a asthmatic reaction. How you expect to own a small business with that kind of customer service is beyond me. All that for $ 5.00 worth of keys being made. No thank you. We’ll be taking our business elsewhere.

Nope. Brought in a screw to try and size match the screwdriver head I needed. They were wrapped so I brought up a 1 and asked. Guy at the counter tried to tell me they’ll all work, just some are narrower. I know dude. That’s why I brought the screw. Got home, needed a 2. Went back.
Second, older guy helped me this time with the exchange. Tried to talk me into buying two long screwdriver heads instead of the 2-​pack of short because «the short ones are for drywall». Ummm no. I think these will work just fine. For anything I use that tool for. I gave it an «oh darn, I wish my strong husband were here to tell me what’s right. But I think these will be just fine.» -.- He tried to tell me I’d be coming back soon, to dissuade me from the sale item. If these screwdriver heads magically reject projects other than drywall, I’ll be back for sure. I don’t see how a $ 3 difference is worth ruining your cred with the ladies.

My first visit here as I’m new to the area. A little bit of a cluster. This store has a great selection of items. Close to home and convenient. However the owner or whoever the guy that runs the register is not very friendly and rude. I’m sorry I had to ask you where something was located in your store.
I see the other positive reviews and it’s a bummer I couldn’t have the same experience. With that bad attitude unfortunately I will not be going back. It’s a bummer I have to support the big box stores just to avoid that kind of attitude.
It has potential to be rated higher but due to my experience it is what it is.

I love Whitaker’s Hardware. I feel fortunate to have an old fashioned hardware store 2 minutes from home. Always helpful, friendly and reliable. I’m in there so much’ I feel like they are my close friends.

Excellent old time hardware store with a great selection of tools, home repair, and home goods, including cast iron cookware and crocks! Worth a bit of a drive to go and support a sole proprietor and the local economy. The owner gladly ordered paint for me that I couldn’t find anywhere else. Great service!

Rude on the phone. And rude on the store. unbelievable… no urgency of serving the customer. Never again in a million years would I set foot in this establishment. I’m a lady but still need my mason jars sir

Every time I go in, I’m whisked away to my childhood, where most hardware stores were much like this one. The owner takes the time to explain the best way to complete your project. If you’re looking for advice you can trust… this is the store for you!

The best hardware store I have ever been to. This is the real deal. They are affiliated with ACE but are also their own entity. These guys actually know what they are talking about. If you have been to Home Depot or Lowes or Do it center, you know that 90% of the time they haven’t got a clue. And their prices are also very reasonable, which honestly I was very surprised. I have always experienced great customer service here and I have been here multiple times due to remodeling my house. No they are not going to offer you a hot beverage and some crumpets but this is a hardware store. They give you honest friendly advice and a great selection of products you wouldn’t even think they had. Great place.

Ok so I normally never leave reviews unless my experience was really great, if you don’t have something nice to say don’t say anything. Unfortunately I have had 3 bad experiences at this store and I strongly feel the need to leave my review here. First of all, yes this is not an actual «Ace Hardware» even though the front of the store has the words «Ace» before Whitaker Hardware. They not directly affiliated although you can order from the actual Ace website and pickup there, this is extremely misleading in my opinion because if you need customer service you are sol. I’m positive I’m not the first person to find this out the way I did. So the first time my fiancé and I went in we had ordered Mason jars for our wedding, when we went to pick them up the young man with dark hair wouldn’t even acknowledge us and when I finally got his attention he was so rude to us I was extremely close to losing my temper. He shuffled to the back to get our order and then in a very monotonous voice said «you know we carry these here, you didn’t have to order them. I told him I hadn’t seen them and we ordered them because we had specific versions of them for our wedding tables. At this point he pushed the jars toward me and said «whatever», I was so shocked at how he was behaving toward my fiancé and I that we couldn’t have left any faster vowing never to come back on this instance alone. However the jars were the wrong kind and size and we had to have the order fixed cause there was obviously a mix up here.
Now the next week we went down at 430 in Friday to return them, I called to see what time they are open, the man I spoke to said they close at 5 but that he was leaving 15min early to avoid traffic so we would have to come by another time!!! Really? What kind of business closes at 5pm (4:45 really) on a weekday?!? Oh and they are open half of the weekend, this is a hardware store, people need to buy things after they finish work for the day. Ok so anyways the bottom line is, we finally went in on Saturday to get the jars returned only to have the older gentleman (the owner I believe) tell us they don’t return items ordered and shipped to their store, and that they aren’t affiliated with ace hardware or online. I said «so you guys are totally cool getting our orders sent here and processing them but when we have an issue you can’t help us at all?» He then snickered derisively and went into this thing about how they don’t deal with ace directly and we have to call the website or whatever we did the order. I pulled him aside, as he was being rude to me right in front of my fiancé, and said that these are for our wedding, I told him she was so excited about getting these and that since they were the wrong ones was upset as we can’t seem to figure out what to do to get them etc after this he said «idk why this is such a big deal, we have the bigger ones right here look» so after all this they just didn’t want to deal with us he, angrily, grabbed our return and gave us the right ones from the their inventory and told us to just take these and be on our way! At this point we felt so mistreated and they were so condescending we vowed never to set foot in this place again. Guess what, there’s a huge Lowes, and Do It center right down the street from us and they will be getting our business from now on. 1 star because they gave us the right jars, other wise this place is a Fail.

Whitaker’s is one of those old-​time hardware stores which carries a little bit of everything. Part gardening store, part hardware, part mercantile… If the world fell into chaos tomorrow and I needed supplies to survive & defend myself from hordes of zombies — this is where I’d go. The eclectic inventory is as entertaining as it is useful. The staff, while being helpful and extremely knowledgeable can be direct and short with customers. Fair warning…
I only ding this awesome old-​school store one star because if you actually work for a living, their hours are horrendous. They are simply always closed whenever I drive by after work or on Sundays. Sometimes they are even closed DURING their posted business hours. Bummer…

An old time Ace Hardware store where the receipt you receive says, «Since 1926». I love going to old fashioned hardware stores, and this one is a fairly well organized store unlike its nearby cousin in Somis which is charming in its disorganization.
The men at Whitaker are knowledgeable about their products so that if you explain your problem, they can figure out what tools or materials you will need to fix a hardware problem or to help actualize a home project.
They even have an old fashioned cookery section where you can buy candy thermometers, cast iron skillets, etc. This place is much more interesting and helpful than going to Home Depot where many of the sales clerks only know how to stock their own section, but sometimes do have not clear ideas about how to use the product.
Going into a dark room in back, there are 11 antlered head of deer hanging on the wall acting as though they are the silent, perpetual guards of this vintage hardware store.
Definitely a good local store to patronize since you want to circulate money in the community to keep it vibrant unlike Walmart’s where the money goes straight to headquarters in Arkansas.
High Street is a charming little street full of the buildings of Old Town Moorpark, and it would be a shame if all the businesses shut down due to lack of local customer support since it is in the interest of the townspeople to have vibrant centers of local commerce.