Dunn-Edwards Paints

We love this place! The managers and employees are always willing to offer help or advice and answer questions Their paint is top notch. Try the Velvet finish for your interior walls. Everything wipes right off!

My sister was treated like crap from misogynistic punks running place. She had brought in an old Dunn can and asked to have a new one made with same color. The color was green tea– and very evident that it had a green hue to it. When I came to assist her paint, we found new can to be sand/​bone color. So she bought it back and they acted as if color was right. She asked to get her old can back so she could use that instead. They made her dig through bins in back for 20 minutes herself for it while laughing and making snide remarks. They are lucky I’m just hearing about this now and I’m not close to Simi.

Well, unlike the previous reviewers, I had an excellent experience at Dunn-​Edwards of Simi Valley. I am required to paint our fence in the color approved by the Willows Homeowners Association, and the paint color name and number is listed on this location’s computer. Easy as pie. Took all of ten minutes to mix it up. I was offered coffee and had a comfortable chair to wait in. The cashier was polite and told me what to do if I needed to get more paint. So I highly recommend this store.

I bought a fixer-​upper and are remodeling the whole thing. After much assurance from my friends I decided to go with Dunn Edwards paint in Simi Valley because «It is the best!»
I found the colors I wanted at Lowes and was assured by one of the sales associates (over the phone) that they could match it. I bought 10 gallons of it and my dad picked it up. To my surprise it matched perfectly! I decided since they did a great job matching that color I would purchase another 5 gallons in my accent/​bathroom color. I ordered the color over the phone (again) and my dad went and picked it up (again). The color didn’t match AT ALL! luckily only a small area was painted because my dad realized right away that the color didn’t match.
The next morning he took ½ of the swatch in (the other half I had with the number on it so I could order the correct number over the phone) and also the 5 gallons of paint. The sales associates, were rude, condescending, and completely unprofessional. I was on the phone with my dad while he was in the store and I heard one of the associates in the background saying that he took the order personally and that he got the correct color. I had either given him the wrong number or I didn’t realize that the color was not the same. He was not going to do anything about the 5 gallons that was an incorrect color.
My dad decided to wait for a manager to talk to him directly. The manager was also rude, and unprofessional. He stood behind his employee 100% and wouldn’t be doing anything to help us out.
Here is the bottom line. This is not about the $ 168.00 I spent on 5 gallons of paint anymore, its completely about the lack of customer service at the Simi Valley Dunn Edwards store. I have been dealing with contractors for months now and customer service is the most important thing to them. It is common sense that if a customer is not happy with a product, or work performed they will fix what is wrong. Dunn Edwards has zero customer service. I am appalled at the unprofessional-​ism of the employees and the manager. I understand $ 168.00 is not a big amount to them however I will NEVER recommend them to anyone doing any sort of painting. I’m truly disappointed in how this store runs their business.

Re-​visited and noticed the service has picked up.
Looked like they were sincerely trying to help customers.
We clearly explained our order; Interior flat.
No question right, interior flat ?
Well, it was written up and color mixed-​semi gloss of course.
So, we had to get back in line, get it refunded, re-​order and re-​pay and make sure once again, interior flat.
Expensive paint and kinda like going to the unemployment office or the DMV.