Zumiez

Great location. Came in here because a neighbor said something about my sons big 5 skateboard and now at zumiez I got him a Penny board. Pricing was great. The manager was great help located the right board that is for my 9 year old son. After telling him my story he wrapped up the board ! Amazing service

I love this store! Jonas is the best! He helped my son that is autistic build his skateboard from scratch and had so much patience, enthusiasm, knowledge and skill. He made it super fun for Jack and I can’t say enough great things about this organization and their employees. Thank you Zumiez!

My son likes to go in and check out skateboards (he’s 10) and the employees always spark a conversation and encourage him to practice and learn tricks. We shop Zumiez quite a lot San Jose-​Salinas-​Monterey, and Monterey is our favorite location!

I recently went in to Zumiez at DMC to exchange a pair of shoes I purchased online that did not fit. The store did not have my size so while explaining to the employee that I wanted to get a refund instead of ordering a new pair, he interrupted me continuously to welcome people coming into the store. Being polite and welcoming is fantastic but at the expense of being rude to an existing customer is not. The employee then told me that he could exchange the cost of the shoes but not the $ 16 shipping charge I paid. The only way to get the shipping charge refunded was to send the shoes back via UPS or FedEx. What?! I made a point to bring the shoes to the actual store and you won’t refund the shipping? Crazy. Even more crazy was the employee (manager I believe) told me that he wouldn’t refund the shipping because he «didn’t want to be the one to take the hit (financial loss) on refunding the shipping cost.» He took a lot more than a hit on the shipping cost because as a frequent shopper at Zumiez, I will NEVER shop there again. VERY unwise business practice Zumiez… shine on.

My favorite shop at Del Monte because the atmosphere is so chill and inviting. The employees are never afraid to approach me and help me find what I am looking for. Great store to browse through sale items.

Poor service from the manager Dante at Del Monte Mall. Returned a $ 299 Nixon watch 6 days after purchase with receipt. The face on this model was too dark and difficult to read in even daylight and I was not happy with the watch. Tried the other ones in the store to see if it were just a bad one I got but the others were same. This model was just poorly designed. Manager refused to refund, even with my receipt. He would only offer store credit since it was a «high priced item».
I pointed out the store policy states otherwise and Dante advised me they are allowed to make up their own policy at each store.
I won’t purchase anymore «high valued» items from them. You’re likely to get stuck with anything of value if you try a return.

I went in Zumiez today to buy some shoes that had cats on them. The guy who helped me was so unprofessional that I will most definitely never be shopping there again. He wouldn’t stop cussing the whole time and said things like «if you weren’t cute, I wouldn’t sell you these shoes.» He kept making fun of me for liking cats and even went as far as to say «I hope your cats die». He then made me sign up for the rewards program, and when I gave him my phone number for it, he said «if you get a text saying, ‘f**k cats’ you’ll know who it’s from.» Please do not joke about taking my personal information to harass me. So, long story short, this place has terrible customer service (at least from the guy who helped me). Try taking your needs elsewhere.

Went in today and was blindsided by the rude young sales person. I had an item to return and had it out of the bag and was asking to return it. She assumed i had no receipt and i did comment that is not good customer service the way she treated me. She did apologize but it was not genuine. She then said the belts are in the same place where you got this one and didn’t even show me where they were. My son bought the belt not me. I was so frustrated by her I asked for the belt back and tried to run for the exit. I have been here a few times before and the men who work here are so nice this employee needs people skills not the attitude that she wants to make every customer who she doesn’t like feel stupid. At my job i treat every customer i come in contact with respect and am prepared for them to all Unilocal about me. I think she didn’t like me because i am forty something and not the usual customer. Find some people skills!

I’m only a fan of this place because they have a bunch of fun bright t-​shirts, accessories and head gear (by that I mean hats)… This stuff is definately focused towards skate boarders/​boarders but anyone can love their stuff. I They have hoodies galore, shoes, tees you name it… Last time I went in and bought a Volcom shirt for like $ 10… that’s like ridiculous… you can score even better deals when they are having a sale.
The stuff in here reminds me of the snow and I love to ski/​ride. Oh how I miss living in Colorado!!!
Oh and the lovely young lady that helped me last time I visited was commuting from super far away… she was so sweet!