Zales Jewelers

I recently came to look for a gold ring. I was helped by Racquel she went above and beyond when assisting me. She found me the perfect ring she was also super friendly. Will be coming back!

My initial purpose in going to Zales was to get links taken out of a watch that was given to me as a graduation gift. Racquel (I hope I have identified the correct employee) did a spectacular job on getting the watch to fit my incredibly dainty and unshapely wrist; she modified the size of the band three to four times before the watch fit perfectly. Furthermore, Racquel’s co-​workers, Laura and Jessica, were very helpful and friendly.
You could say that Racquel, Laura, and Jessica form a «perfect circle» of employees (I use quotation marks because it was brought to my attention that perfect circles do not exist – a disappointing mathematical realization, indeed).
If I could, I would rate my experience higher than five stars. In fact, I would rate it 5 stars x 2(3.14 159 265 359).

Ken took great care of me and understands what it means to provide good customer service!!! Picked up my ring from San Fransico in record time just before my flight to Europe! Couldn’t have done it without his help! The ring did not disappoint either!

Let’s just say my entire visit here was Great!!! My sales consultant Racquel was just AWESOME she was so patient & courteous. I was actually only there for watch battery re–
placement & my daughters birthday gift. I managed to walk out with gift and a new anniversary ring thanks to Racquel. To management you were also a delight to talk to you guys have an outstanding team atmosphere. (Monica)

besides that one horrendous experience… every other time went well.

The
Manager ordered a ring from another zales location so I could try it on. The staff was attentive and awesome! They took the time to hear what I wanted and cleaned my other rings while I waited. My husband picked out a necklace for Valentine’s Day from there and there is a big variety

The service was excellent! The store manager, Ken helped us out so much! He wasn’t too pushy and made the whole buying experience fun! I definitely recommend going here for all your jewelry needs!

During our visit to Zales in December I purchased a ring for my wife which was custom ordered. The sales associate was very friendly and helpful. The ring turned out really nice. I also had them send out my gold chain for repairs and said I should receive an estimate in a few days. After two weeks I didn’t hear anything so I called the store. The lady helping me was very apologetic and said they will do the repair for free. My necklace arrived back in the store the following week and it looks great.

Was politely greeted when we walked in. The associate Eric was very helpful in showing us their selection of bands and explaining the differences with each material. They had a great selection of bands for myself and also for my fiancé. The store manager Ken helped our experience by providing more useful info on the durability of the rings, and also helped resize my fiances ring. Overall it was a great time without having the pressure of being forced to buy.

I bought some earrings and the posts were too short so I had to return them. I was disappointed but brought them back the next day. After making the return I drove home and it occurred to me they never gave me back my original receipt. I called the store, they located it, and I drove right back to retrieve it.
I also bought a watch to surprise my husband and after leaving the store, I noticed scratches above the dial but I decided to let it go. I wasn’t thrilled with the presentation. The time wasn’t set or the date etc. I had it sized down so it would fit my husband on his birthday when he opened it. Unfortunately, when he took it out of the box, it fell apart. They made a mistake when sizing it I guess and the pin on the watch band kept sliding right out. Maybe it was a return and it was damaged. I decided to return it since the receipt said you couldn’t make a return after it was worn and I didn’t want to take a chance that it was defective. They charged me a «service fee» of $ 15. I explained that it wasn’t worn yet, and she said that it had been sized so a fee must be charged. She also tried to short me over $ 100 by getting confused reading my past receipt due to the previous return, and didn’t apologize when I corrected her. It was extremely uncomfortable. She said it would be a 45 minute wait while she looked up my past receipt on the computer to be sure. (I had my original receipt in hand with the watch on it.) I told her I would wait and she found the past receipt in about 5 minutes. We were going to try to find a different watch, but due to the attitude we received regarding the return, I’m glad we didn’t.
I had no present for my husband’s birthday and a bad experience. I wound up empty handed with a charge of $ 15 on my credit card. I’d also had to make several trips to Zales with a fussy baby in tow. I called Zales headquarters and the Rep said the manager could charge a service fee at her discretion. With so many businesses taking returns with a smile on their face, this seems like a terrible policy. This is the third watch I’ve bought from Zales. The second watch had 3 of the stones fall out. I’ll stick to Macy’s from now on for my watch purchases.

yikes, horrible, terrible, horrendous customer service!!! It’s definitely a trickle down effect from management. They never offer to clean your jewelry despite my wedding ring being from Zales. Jewelry has gone wayyyyyyy down hill. Almost the whole store is sterling silver or 10k gold. It’s like a treasure hunt trying to find a decent piece of jewelry. I think they have nicer stuff at Ross now and the employees are friendlier. ugh. staff dreadful!!! They definitely need an overhaul. I used to enjoy shopping at Zales and thought they were the model for customer service. Not anymore. The best part of my shopping experience was exiting the store. This store gets an F.

I’ve been in here several times in the past few months and each time everyone is helpful and very friendly. The most recent time I was here we had an older lady (foreign accent) help me and my fiancé find a ring and she was not only obnoxious, she was trying to push us into purchasing any ring I tried on. «Oh yes, get that one. No need to try any more on.» No thanks. I think the other guy in there could tell we were annoyed and he came over to help us, his name (I believe) is Anthony. Wonderful person and so patient with my indecisive mind. He helped us find the perfect ring and perfect price. He made the experience much more enjoyable. Ask for Anthony if you’re ever visiting the store– not the foreign pushy lady.

Visiting from out of town, we decided to check out Zales. When we arrived at the store, we looked around at the cases and took our time and waited patiently to be helped. There was one employee that made me give this place one star not only because he did not greet or acknowledge us, but after waiting a good 20 minutes while he chatted it up and giggled with a couple that had already purchased something, he went to a customer who had come in after us and they purchased something, THEN he finally came up to us and said, «ok, I’ve ignored you long enough. Can I help you?» This was just the beginning of his arrogance. I found it odd because he was not dressed in a presentable manner that one should when selling jewelry. We decided not to purchase anything because of this and I decided to write a review to forewarn any other visitors.

After many many visits to many many jewelers we came across Zales! Crystal, who was the best representation of her company she represents sold us my wedding band! After a bit of talking and getting to know us, she pinpointed EXACTLY what I was looking for! She introduced to colored diamonds… green diamonds! She helped us design the perfect band for me… white and green diamonds. She verified the size, width, color and style was exactly what I wanted!
Her follow through was fantastic as well making sure we received the product and that we were 100% satisfied!
Well done Crystal! Thank you Zales!

After visiting six other jewelry stores around the peninsula, my fiancé and I finally found the perfect engagement ring for me at Zales in Del Monte Center. We worked with a associate named Ali and she was awesome!!! She didn’t bat an eye when I tried on ring after ring after ring and she had some great recommendations for us. We never felt pushed to buy or rushed to make a decision. When I finally found the right ring, we were pleased to learn that it was an additional 20% off! We also bought the additional $ 129 coverage that provides ring cleanings, diamond coverage (for 2 years, if I remember correctly) and also covered the ring to be sized. We will definitely go back when it is time to purchase our wedding bands.

I would recemmond going to another location. Our experience with them was nothing but problems from the get go. The first sales associate who helped us was rude. She forgot to give us the discount, and when you buy hundreds of dollars in jewlery a discount adds up. My husband had to go all the way back to Del Monte suring a holiday weekend to have the charge corrected. The only nice person was Crystal. Thanks Crystal. Then another lady was rude too. They promised my custom resize be back by a certain time. I called and they told me it would be in by 11am. Then when I went to pick it up, the lady told me really rudely that its not here yet and I’ll just have to wait. I was just going by what they told me on the phone. Assured, this is the last time I ever go to this location.

Lyla has been selling me jewelry for years. She has exquisite taste and has helped me find jewelry for the small number of girlfriends I’ve had over the years. She has helped me match jewelry to fit their personality and compliment their own unique style. She has an eye for a piece with class and can help you work with a budget. I’ve gotten to know Ashley as well, and have found that she is just as informed and extremely helpful and knowledgeable — specifically helping my warranty (always buy the warranty). Steve, has been there for a long time as well and I have had a couple encounters with him as I’ve gone in to get jewelry cleaned. He is always happy to see me and very welcoming, and incredibly informed the same.
In short: Zales Del Monte Center has a First Class staff, and you will be taken care of from the second you walk in the door. This is shop is THE first place you go when you need jewelry in the Monterey Area.

I bought my engagement ring and wedding band here on the day of my wedding. In my excitement for the day I didn’t see a black piece of carbon that was in the center ring. Two days later I asked if I could exchange it. They said yes but that it would be about four days til the replacement arrived and that they’d call when it got there. A week later I’d not gotten a phone call yet and I was at the Del Monte Center, so I decided to check if it had arrived. It hadn’t and the two women in the store seemed very irritated that I’d dropped in, reiterating that they’d call me. Another week passed and again I was already at the mall for Christmas shopping so I dropped in again. I was told they had to order it that day cause it never arrived and that she couldn’t give me an arrival time. Again she seemed very irritated that I dropped in and said she’d call me as soon as it was in.
After a week, my husband and I stopped in again in the evening and not only was it there already and I’d not gotten a phone call, but it was up for sale in the display case! The same woman who already knew my name by now couldn’t even remember which ring it was when she went looking for the ring in the case. First you’re irritated that I check every week to see if it’s in and now this same person never called me and doesn’t even remember which ring it is?
The new ring also had a black piece of carbon much larger than the one I had but it wasn’t in the center of the diamond like mine was. I was told by another sales person that this is common in a ring of that quality.
I’m not a diamond person, but this is my wedding ring so it makes it important to me. Why didn’t anyone tell me this was common before? I wouldn’t have come in thinking I’d gotten an irregular ring if I’d known that. I’m not even sure they’re telling the truth.
Overall it’s been a terrible experience that’s tarnished an experience that should be positively memorable. I do NOT recommend this place.

I am writing a review for this store because the previous reviews absolutely doesn’t justify them.
The sales rep, Joel, made the whole experience very pleasant and easy. We never felt pressured into buying something (we went to the store about 4 times before purchasing). He was very friendly, helpful, and provided excellent service by understanding exactly what we were looking for.
After I got tired of wearing my over-​sized ring for few days (I was too excited to give up the ring for re-​sizing at first, heh. BTW, sales rep provided temporary ring-​sizer for free!), I returned the ring to re-​size. I was given an estimate of 2.5 weeks to have it back, but after just FIVE DAYS I got a call back notifying me that it’s in. WOOT!
There were few glitches though. I bought a certified diamond, but they had to order the certificate for the diamond. I don’t quiet understand how that works. I mean, shouldn’t the certificate travel with the diamond, where ever it goes… Also, I asked the manager for the past-​present-​future ring from the Celebration line (after being there for the 2^nd time), and she told me that the Celebration Diamond doesn’t have that style. I’m not sure if she was lying to make me look for something else because they didn’t currently have it, or if she genuinely didn’t know. which is hard to believe because she’s the manager.
Either way, both me and my fiancé are completely satisfied with their service.

They did a fine job on my watch battery.
They weren’t able to get the band for my watch changed so I will go to the Bench.
The sales associates were friendly and chatty and helped me find a really nice pair of hoop earrings — PS. I don’t know about you, but I am a little old school and I put them on layaway. Nice option for something pricey that you don’t need immediately and don’t want on a credit card.