AT&T

Disgustingly ugly and pathetic, this att store is a disgrace.
The employees are a disgrace. Couldn’t help me with anything and the wait times were forever. How disgusting.
When I finally got one of them they simple couldn’t help me and gave me an AWFUL reason why. Pathetic.
You’re a disgrace

To say that the service here is lacking is a complete understatement. They are completely understaffed, and seem almost unprepared to help you out. They were unorganized and you could feel the palpable frustration coming off of the other customers, to the point where it was almost comical but nobody was laughing.
Get it together ATT. You should be so much better than this.

Went in to update an antique plan and get a desperately phone update. We were helped by Stacy. Stacy is a gem! She made sure she got us the best deal along with all the necessary accessories to protect the phone. Great job Stacy, I’ll be back for sure!

The management and customer service in this store is horrible, completely misinformed with one another, can’t even communicate the same information to guests. I was looking into trading my iphone for a newer model, I came into this store and a sales associate as well as a manager told me that I could trade in my old phone for a newer phone since I was on the Next Program, there was only one problem, a minor crack on my screen. The sales associate checked with the manager and informed me that all I had to do was get the screen fixed and I would be able to trade in for a new phone. So I got out of my way to fix this screen and pay $ 50 just to return and be told that they could not accept my phone because of wear and tear. Well first of all it’s a used phone so it’s obviously not going to be in perfect condition, anybody with a brain could figure that out? Well they clearly can’t, secondly don’t send your guests off to waste their time and money fixing their phone if you are not going to accept it when they return. I spoke to a different manager about this and he could care less. Here’s a few tips for your misinformed store, communicate with one another and don’t convey information that you can not follow through with. I wouldn’t suggest for anybody to come here, Sand City AT&T provides phenomenal customer service in comparison to these idiots.

Came in to this ATT a few days ago to see if my phone was eligible for the trade in program with the next, the man I talked to said yes, after you get your back screen fixed. So, I did exactly that. I got my back screen fixed and brought it back to trade it in and expected to come out with an iPhone 6s. HOWEVER, the employee that «helped» me yesterday said it was too «beat up» and even his manger said that «They would not be able to resale it.» I did not appreciate the inconsistency in their employees opinions of my phone. In all honestly, my phone is in GREAT condition and I was extremely upset that they sent me out without the phone I came in there to get. A little «wear and tear» is all my phone had… I went out of my way to pay for my little back phone screen to be replaced for nothing since they did accept it. Employees and even the manager was rude and made me feel extremely dumb. Saying things like «Well nobody would buy your phone.»
Here’s my advice: Steer clear of this ATT location. Everyone is rude. The ATT location in Sand City is EXCELLENT. All the employees are extremely friendly.

I had a great experience at this store thanks to LUKE! Luke is very knowledgeable, professional and very friendly. Great person and great service! I highly recommend this Sales Consultant!
Thank you so much for your help, Luke!!!

Had a great experience here. Short wait on a Monday night, not more than 5 minutes. We were switching from sprint to AT&T and had a seamless transition! Luis helped us and was wonderful. Very informative on the Apple and android devices we asked about. Explained the plans, incentives, and rates very clearly. Definitely would go to this store again.

Okay so the cell service is great and way better then Verizon that’s for sure but here is where the store lacks at. customer service! You walk in and they look at you like you just threw up on yourself! Then they ask if they can help you out and they start acting like they are better then you! Just the other day I had some cocky sales rep «help me out» and he would refer to me as «bro» and when asking me for some account info he was not clear on what he was asking me and looked at me like i did not know what I was doing. so finally figuring out what he actually wanted it, I provided him with the correct info and he still talked to me like I was to stupid to know anything. I ended up just walking out of the store pissed and annoyed! Not only will these sales rep talk down to you, look at you like they wish you did not walk in. they will speak for you! And by that I mean add items to your plan and say of course you want it! I have met one awesome sales rep only one! And I go to her for everything other then her, the rest of the staff suck and I would avoid spending to much time in the store or you risk having your day ruined by some ignorant ass who thinks they know everything

I have had a great experience at this store mainly due to a young man named LUKE who i always ask for and his knowledge of the products are very good he i very personal about your needs and wants breaking down cost and before your final decision is made he definitely has 5 star customer service

These folks are THE BEST. I know Wayne (tech guy) by name and face, he’s helped me so often. My little LG Expressions was stolen. I called AT&T national (Doug) who was simply wonderful in easing my fears.
The sales staff work on commission, so I didn’t want to go back to Luis who first helped me — he really wanted me to buy a replacement phone for $ 80, so I purchased an $ 80. AT&T Go SmartPhone at Target — brought it to this store and both Cici and Jonathan hooked me up — no charge. I’m actually on my way back today for a tutorial.
Honestly, a great team. Now, get some amazing photos of the interior — accessible by either side of the center. Looks like an Apple store. Very, very happy.

Hands down on customer service. Thank you eddie for your great and friendly service. If your ever in the monterey area come and see eddie for phone, internet, and cable service.

Had a problem with my camera phone not focusing. I got speedy service and got a phone replacement. I still have problems and have to come in which is a gripe against at&t but Wayne was helpful, Samuel and Michael too.

I wish I could give this store less stars! Twice now, I’ve had employees tell me I was incorrect in products on the market. After leading them to the AT&T website to prove I was correct, I was given a lame excuse of «It must have come out while I was on vacation». LEARN YOUR PRODUCTS!!! The managers need to step up and properly train their employees on the PHONES available and the emerging technology. The customer service has really gone down hill in the last two years! REMEMBER you sell PHONES!!! I don’t care about additional speakers that you offer, I want to know about PHONES! AT&T should not charge restocking fees for products that are drop shipped only. I can’t touch it in store, but I should pay a restocking fee if the product feels cheap?
Additionally, there is no point in pre-​ordering a phone at this store. You’re better off walking in off the street and purchasing a phone. I pre-​ordered a phone, and they had the phone available on launch day, but because my pre-​order hadn’t arrived in the store I couldn’t pick up a phone… NEWS FLASH YOU ALREADY HAVE MY MONEY!!! Give me the phone and sell it to someone else when it comes in! PRE-​ORDERS SHOULD HAVE PRIORITY!!!

If you live in Carmel-​by-​the-​sea, don’t sign up with AT&T. Their reception in Carmel all of a sudden got horrible. When you bring this to their attention they tell you that there is nothing they can do. They offer you to buy a signal booster for your home, but that is not going to help you if you’re outside of your home. Verizon is just a few stores down and they have much better reception in Carmel-​by-​the-​sea. They might even tell you that they’re having no known issues in Carmel.

OMG!!! This AT & T store was remodeled last May apparently. It is so big and people friendly! The interior looks like something of a space age 60s type of movie but in a very cool abstract way, actually it kind of reminds me of Stanley Kubrick’s 2001 A Space Odyssey. I absolutely love the reflective hanging ball lamps in the center of the place. Everything here is very organized and spacious. Nice!!!
The staff here are superb! My parents and I went over there to check it out. Israel (I think that was the guy’s name) helped us. He helped update my iPhone and provided us information about the latest features AT & T has to offer. Cool that now AT & T can provide security to your home through your smart phone service! It is a new service that just came out that make any home into a smart home!!! WOWEE!!!
Israel explained everything very clearly and was extremely helpful as well as friendly. He and my Dad even got chatting about cars and law. Well, we now know where to go if we ever have any more questions, concerns or just want to know the latest regarding AT & T! This is definitely the place to go!!! Thanks Israel for all your help, I am sure my family will be coming back again. Also, if you get the chance to read this– good luck in your future career in law, it was nice to meet you.
On another note: is there any actual photos of this store? I just see photos of phones and people who probably shop at this store. Seriously, I am sure that if people saw on Unilocal what this AT & T store looks like, they would be impressed and more people would be inclined to come in. This is just a suggestion, but I think a good one.
Pros:
— Great retro people friendly interior
–very friendly informative personalized service
Cons:
–NOTHING!!!

Don’t bother calling the phone number for the Del Monte center. They will never answer the phone.
Don’t have an option if you dont have the staff to support.

Well, I never thought that I would give AT&T five stars. After signing up for U-​verse, we were given a bunch of promotions that made the rate very attractive. After it was installed I got the first bill and it was HUGE. Found out it was for two months service. OK. Then next two bills were over $ 200!
Went to the DMC store and talked to Chris, the assistant manager. He fixed everything and found the promotions had not been applied. He spent about an hour fixing this and I must say that I am very pleased. The bill is no longer an issue and he gave us a few tips on how to work the TV, remote, etc.
Thanks AT&T and Chris. Great job.

Gerald at the del monte AT&T store was beyond helpful. He offered me all the promotions he possibly could and do whatever he could to make me a satisfied customer. He was kind and authentically caring. Thanks Gerald for all your help

AT and T is an AMAZING company to work with. I won’t ever go elsewhere. They are unrivaled in customer service.

Customer service is hit or miss. Some people know practically nothing and others seem brilliant.
I only have AT&T because when I first moved here I lived in a place where that was the only cell provider that had coverage. I don’t care for the company and I’ll switch when my contract is over.
If you move here and aren’t sure about coverage (and don’t want to take your neighbors’ word for it), try the pay-​as-​you go phones they have. I did that initially (the phones are crap though). Try it out and return it within 30 days or whatever the agreement says. That’s how I made sure their service really worked. Then I switched to a decent phone and bit the contract bullet.