YMCA of the Monterey Peninsula

There is no gym facility here. Only kids’ programs. I was in town and thought I would get a workout in, but when I got there, I was told there was no workout facility-​no weights, no cardio machines.

If I could give this place zero stars, I would, because that is exactly how much effort the staff puts out.
We registered our two boys for soccer and never received any communication from the office regarding team assignment, practices, games, etc. I emailed and was never responded to. I got someone on the phone who finally was able to tell me the practice time for my older son (which of course was wrong, but I was able to track the team down, he also missed the first practice due to no communication), confirmed our email address and was assured I would receive a call for placement on younger son. Never received a phone call and my messages were not returned. My husband finally went in person (Friday afternoon) to discover that the first game was the very next day! We pulled our younger son out and are awaiting a refund.
When we were at my older son’s practice, the three parents near us chimed in that they also had received ZERO communication from the YMCA. Even the coach didn’t know when or where the games were (two days before the first game). The equipment is of poor quality (really faded cones), if not non-​existent (my son has yet to be at a practice with a soccer goal!!!).
I am amazed this organization is in business, it makes the national YMCA organization look awful. Please, spend your time and money at one of the many other youth sports organizations in the area.

I have taken my daughter here for several years during school breaks. It was good in the beginning, but we have grown more and more frustrated with the unorganized and sometimes uncaring staff. This summer we were only going to use them for 2 weeks but after 2 days I have pulled my daughter out. The staff does not call when they say they will and when you try to call and find your child all you get are voicemails. On one day, my husband called 4 times and left messages every hour and did not get a call back until much later. There was an incident one afternoon involving inappropriate touching and we were not told about it! We only found out in the car driving home. I am not a person who makes a big deal about everything kids do but come on. On top of that, The office girl Liz is very rude. When I went at 3:40 to pick up my daughter, she points to the board and says ” They wont be back till 4:30.” I told her the schedule says 3 and she points again and repeats «the BOARD says 4:30» with much attitude. I held up the schedule and guess what, it says 3. She has a bad attitude and talks to you like you are stupid when she is obviously the one who can’t read. Avoid bringing your children here if you can. There is no organization in the office or with the children. They are left to entertain themselves.