Ortho Mattress

Store Manager Emmanuel M. Was very friendly, nice and most important knowledge able about the product he was selling. Instead of competitive shopping we just bought it before we left.

I have never had such a great experience shopping for anything let alone a mattress that I had an Ortho Mattress with the help of Emmanuel. He is the most patient, kind, knowledgeable representative in his field that I have ever come across. When I went back on a Saturday to order my bed he was just as patient and kind juggling 2 customers, but each customer still had his full attention. I would highly recommend if you’re looking for a mattress go to ortho and ask for Emmanuel!

Emanuel is an awesome guy! I We went to Sit n Sleep at Chino Hills and then Ortho Mattress at Monrovia. Emanuel make us realized how bad the service we got from Sit n Sleep. He is super patience with any questions you have. He did not make me feel like i have to get something there and i can just ask all the question i want. I have never met a person with such a good customer service. I wish i see the same person in everywhere i go. Emanuel make us change our order from Sit n Sleep to Ortho Mattress. I think Emanuel deserve a bonus for that!

I was buying my daughter a queen mattress, I came into the store with a definite budget and they directed me straight to what I wanted. Manuel helped us and he didn’t try to talk me into a bigger budget, he was great! I will go back when my husband and I need a new mattress! Great service!

Just purchase a queen mattress for my mom, Yolanda was very helpful and very knowledgable, I will make sure to refer any one in the market, make sure you ask for Yolanda :)

The staff at this location was great. Emanuel delivered exceptional customer service, we we’re there for over an hour but we wasn’t being rushed. We tested several mattress and finally decided with the Sterns and Foster simi firm. Thanks Emanuel for taking care of us…

Went looking for a Queen size spare bedroom mattress. Emmanuel was AWESOME, knowledgeable, and very patient, Thanks for making my shopping trip pleasurable!

My wife and I had been looking for a high quality firm mattress in market for a while. After visits to many local mattress stores around the town we finally settled on the Beautyrest Pine Lake ultra firm — it is big difference compared to so many others that we had tried. Emmanuel at Ortho Mattress was very patient with us and answered all sorts of questions we had. He’s so knowledgeable about all different mattress models they carry and could help us find our dreamed mattress with a great price and even a next day delivery!
I definitely will recommend Ortho Mattress to any one who is super picky about mattress selection like us. You won’t be regretted to go there to find your next great mattress!

Love the customer service from Yolanda very helpful and professional! Recommend very highly!

Thank you to Emmanuel for all his help!!! he takes his time to explain every mattress available to you! i would definitely recommend this mattress store. Thank you!

Great service by Emanuel. My family and I were searching for a firm mattress. Emanuel was not only helpful, but showed a lot of patience.
Don’t forget to mention the $ 150 off coupon from the website! If 9% of the mattress is a greater discount, he’ll take off the tax of the mattress for you. Will definitely consider purchasing a mattress here again in the future.

Emanuel really took his time showing my son with his stock of mattresses and exceeding my expectations of quality service. After letting my son get comfy on 8 different mattresses ranging from $ 399.-$ 1,200 we were then sure which to pick.
Thank you for letting my son make a good choice and also getting us the most out of our $ 750.00 budget.
He cant wait to get delivery on this tomorrow and sleep like a King!

I finally went in for an upgrade on a mattress after years of sleeping on a twin bed! Luckily I came in and was assisted by Yolanda, who gave me great feedback on all my choices. She asked my preference between firm or plush and gave me great suggestions on which mattress would suit my liking. She encouraged me to try numerous mattresses and compare the feel. Yolanda was very patient and made the whole process very comfortable and informative. She gave me specific information on each mattress’ build, from springs to foam and how that effected the way it felt when lying on it. I left feeling very confidant in my purchase and look forward to the delivery date! Great investment on my part! Oh, and they deliver on weekends and provide mattress removal if you would like them to take your old one, once they set your new one up :)

Yolanda is awesome! My fiancé and I were buying our first bed and she was so helpful. She helped us find the perfect bed and even after we left to look at other locations she answered our calls and helped us. We ended up going back to ortho because of her awesome customer service and helpfulness. I waited a few days before writing my review because I wanted to sleep in the bed and we LOVE IT! Great experience. Thank you so much

I bought my first mattress here and I’m so glad that I did. Emmanuel did an excellent job showing me through the floor and the customer service was amazing. I was really picky in my choice, mulling over my decision the entire day, and when Emmanuel wasn’t around, Yolanda was amazing filling in. After debating the whole day with another rival mattress, I got taken care of very well here and I am very glad I did. I never felt pressured to purchase here and was given free reign to experiment and try all the beds. Thank you guys so much!
I picked up the Serta Merit Pillow Top and it feels amazing. Have it a go!

Went in to price and figure out which mattress we wanted. The customer service and product knowledge was better then we could have asked for. Yolanda was awesome! She let us know what promotions we’re going on and helped us with suggestions on care and maintenance with each mattress.
After pricing out competitive companies, Yolanda made the decision easy. Thank you for all your help and can’t wait to get a great nights sleep.

This is my first time mattress shopping and it was a good experience. There are different brands and types of mattresses to choose, it could be a little overwhelming, and the sales associate suggested a few for me to try out. Even still I tried out about half a dozen other ones with no rush.
I would say the only negative thing about the store is they don’t sell many accessories, like headboards and bed frames; you would have to plan to buy those in advance elsewhere, if you are a new mattress consumer, but if you are just looking to replace your old mattress, it is not a big issue.
*update– the delivery guys were not friendly; it is their job to deliver new mattresses and move old ones but they refused to help move my sofa bed to another room when I asked.

I have been in this shopping plaza many times however never realized there is a mattress store here next to Ross and Home Depot. We compared prices at JcPenney’s, Macy’s and Sears before stopping by this store. We were pleasantly surprised not only by the terrific selection and prices (which beat out all the other stores) but the customer service as well.
As others have mentioned, we had Yolanda help us pick out the perfect king sized bed. We ended up with the Stearns and Foster hybrid. It appears all stores carry the same mattress but some are under different names depending on store. Many years ago while in college I sold mattresses. Stearns and Foster was the way to go and it appears that it still is the top of the line. It was refreshing to speak to a salesperson who knew the history of the product, could speak to us in an engaging fashion and helpful in every way. (unlike all the other local stores we visited) We purchased the mattress set and even upgraded based on the information Yolanda gave us!
I hope the manager of this store recognizes that professional sales people like Yolanda are incredibly hard to come by. I should know because I have spent the last 20 years in the executive sales industry. Thanks for making this a terrific purchasing experience!

I loved the the costumer service, Yolanda the girl who was working there tonight was very good at explaining the difference between all kinds of mattresses.
10 plus.
Maria Fernanda.

My fiancé and I went in pretty late on Thursday night and had the pleasure of speaking with Emmanuel. He was so pleasant and knowledgeable. We ended up purchasing our new mattress from him that night. I would recommend this store and rep. to any of my friends.
We then returned the following Wednesday to buy the mattress protector and got to meet Yolanda. She was just as pleasant as Emmanuel. All around, we had a great experience!
Thanks guys! :)