La-Z-Boy Furniture Galleries

So far not happy, took mom to buy new living room furniture, $ 6000 later and furniture now in home, it looked ok, my mom accepted it, but a week later I came over for dinner, as I sat down I could hear and feel springs in cushion, then I sat at edge of couch to eat from a TV tray and the entire time I could feel the frame at the back of my legs. So, I looked across room and the arm rest on her other couch had hills and valleys. First impression custom made $ 6000+ worth of cheap sh#%. We called and they are sending someone out to see if they can help. We will see how our saga ends and will get back to Unilocal.Oh, called their customer service 800# and they immediately were very defensive, all I asked was what was their return/​exchange policy. Customer service rep pushed all my questions to the person coming for appt. She had no voice tone of caring we were not happy. She had attitude from the get go. Well, be warned custom is three days. So, now we are stuck with this $ 6000+ cheap sh#%, let’s see how they try to correct problem. I don’t see the upholstery/​cushion job holding up for very long. Electrical reclining mechanism seems fine and my mom is happy with her color choice.

After looking for months we finally found a reclining power love seat that we actually love.

We came back here to purchase our 3 set and the older Mexican woman was not good to us. She was rushing us and cutting us off as we spoke and seemed like she was in a hurry even though the store was dead. We went there looking to spend a few grand but her attitude and service changed our thoughts. Had better customer service at Ashley’s Furniture.

We’re still in the process of getting our glider, but I wanted show my appreciation for the staff here, and Sean in particular. He made sure we took advantage of the best sale price available, and then, when the factory messed up and sent us the wrong chair, Sean immediately offered us a loner (we’re having a baby very soon and need a glider) until it was corrected and gave us an additional discount. Great service — we’ll be back. Thanks Sean and staff!

Today had an awesome shopping experience with Melissa.
Will surely refer family & friends.
Also forgot to thank the saleslady (did not catch her name)
If you’re looking for GREAT customer service this is the store

I am a return customer and happily purchase with confidence! That being said I had a certain sectional in mind for my new home and frequently came into the store and looked around not seeing it… Sean saw me and remembered seeing me prior, and asked if there was something special I was looking for and not seeing, as he saw me returning often! I explained what I was hoping to find and he said immediately he saw one at the Torrence store and called them to see if they had it… They did and he asked for photos and details so I could see if this is what I wanted! I was and am so impressed!
I happily purchased and absolutely LOVE this sectional, my six year old is equally happy and we enjoy hanging out comfortably for hours !
Thank you Sean for going above and beyond to make me happy!
Jane

I love Lazboy furniture. We started purchasing the product as far back as 15 years ago. Our family owns 5. However, we are very disappointed in recent purchased of the quality of my electric burgundy chair. We bought this chair in Oct.2012.
The chair stopped working and left me flying in the air. After struggling to finally climb out of the chair, I called Lazboy. A lady answered my call and she was very friendly and helpful. She told me it may be the transformer problem.
The chair is still under warranty, so she said she would send me a new transformer. I waited for more than two weeks for the transformer to finally come. My family helped me to put it on, but once it was installed, it started to make a ring tone like a clock alarm noise called the store, of course, the store pushed the responsibility to the service centers I called the service center again, the service center said will send out another transformer.
I am very disappointed with Lazboy at this point. Guess I need to wait for another 10 to two weeks to see if the new power supply will work. Or I will need to pay $ 109 for the service person to come out even the product is less than two years and still under warranty.

Maybe I got really lucky, because I had a pretty good experience shopping here (was nervous because of all the terrible reviews).
I came here last week with my boyfriend to pick out a couch. It’s been sad not having a couch after moving in a couple months ago and I’ve finally settled on La-​Z Boy brand because of how comfortable the couches are! My parents have the Trevor full reclining couch and I have been in love with it since day one.
As soon as I entered the store a sales lady came to help us. She was really friendly and helpful, and not too pushy. She did have a hard time finding the Trevor couch at first but the stores pretty big. We browsed for a good while before deciding that the Trevor was the best fit for our place. Comfy and more affordable than the «power couches» that can give you massages.
Lucky for me, the holiday discount $ 300 off helped me save tons of money– so the Trevor couch was originally $ 1399.00 and with $ 300 off it was $ 1099.00 pre tax. I chose the recycled leather in brown because it was the only one they had in stock. Based on everyone else’s reviews I thought it was safer than custom ordering and having to wait up to 12 weeks for it. Delivery fee was $ 99 but there was a special deal where if you donate a min $ 10 gift to children you get a 5% discount which saved me $ 54.99! :) one bad thing is that when you make appointment for delivery you can only choose the day; then they call you to give you a 3 hour time frame for when they’ll deliver it.
I also got the 5 year ultra shield protection plan– okay before you roll your eyes, it’s a pretty good deal. First it puts a thin layer of this shield on your couch so if any liquids spill on the couch it won’t soak in immediately (easy to soak up with a napkin). Second, if your couch does end up staining (can also be from human/​animal liquids), you can call them and they’ll come to your house to remove the stain or repair the sofa. Having two puppies, this protection plan sounds more like a gold plan… ;)
Leather sofas are protected for the following for 5 years:
— food & beverage stains
— human and pet bodily fluids
— rips/​tears and cigarette burns
— mold and mildew
— blue jean dye
— newspaper print transfer
— ballpoint pen ink
— cracking and peeling
(You can see pic I included of the brochure)
All in all, my experience with La-​Z Boy has been pleasant and easy.

I agree with Alby P. Once you pay your stuck. I’m on a contract now and their customer service is very poor and incapable of working with me!!! Their delivery process sucks! You can’t request a time, only a day.

I wanted to buy a brown leather reclining couch and thought La-​Z Boy would be the optimum place to shop for it. A sales lady did approach us, she said to pick a couch and everyone I picked out did not come in brown leather so I asked her to show me the ones that did. She ran off and never came back. I found her 15 minutes later and said I’d be willing to change to black to open up the options, but she just sighed and gave me attitude like I was asking for the world and bothering her. There were no other customers and I was ready to purchase on the spot. You’d think they’d be jumping at a sales. This is the second time I’ve tried shopping there and had really condescending non-​service both times and will never venture in again. I went to Macy’s Home Store the next day and found exactly what I wanted without having to compromise and experienced professional service from the sales and delivery staff. I highly recommend Macy’s for furniture, just forego La-​Z Boy unless you are a glutton for punishment.

It was hard to figure out what I wanted to rate La-​Z-​Boy as I had two totally different experiences. The first, we were looking to buy some couches for our living room and after talking to family who have La-​Z-​Boy couches, we were pretty pumped to check them out. We especially loved that they didn’t just have recliners but a lot of other couch sets. We’re not into recliners. When we arrived at this store, no one greeted us for the first 15 minutes we were there and there was only one other couple in the store. Then we were tossed to three different sales people before someone finally took the time to help us. We had our one year old with us and explained that we didn’t have a lot time to look around as we needed to feed her and get her down for a nap. They took their time with every step of the process and when our daughter was really fussy, asked if she wanted a water bottle. Obviously they’ve never had a one year old. We really liked one couch set and asked if we could do leather instead of fabric and they told us the couch didn’t come in leather. They had some «leather alternates» so we chose one of those.
Six weeks later our couches arrived and after the second week, a weird white film started to appear on the seat cushions of the couch. It got worse and worse and after a month I called in and they said that they had never heard of that. I sent them pictures and they said they’d replace the couches with new ones. They said the best bet would be to do the fabric they originally come in. We explained we wanted leather but the couches didn’t come in leather and the guy said «Yes they do, that’s what I’m looking at here on the screen is your couches in leather.» So the people at the store had no idea what they were talking about. The customer service guy was really helpful and gave us a 20% discount for the inconvenience.
We had to come in again to re-​order the couches in leather. This second experience was much better. The staff was a lot friendlier to us and we ended up buying our lamps there. It took half the time too. Had to wait another 6 weeks for the replaced couches to come, but we really love them and they are really comfortable.
Good quality product, they just need an overhaul on their customer service at this location.