O’Charley’s Restaurant & Bar

I had to leave a review solely based on the others.
I’ve been here 3 times in the last 2 months and It has become my go to place for business meetings in this area.
The service has been excellent and food was perfect each time. I can’t comment on dinner service, but for a late lunch, this place can’t be beat IMO!

This restaurant has seen better days… Horribly long wait for food. Most entrees came out except for one. Had to wait again. Bad management, several upset customers. Not worth the drive.

Was told 20 minute wait. We waited an hour and a half… I understand it was a holiday, but as we were waiting, I heard a kid say «can we tell everyone it’s a 2 hour wait so they will all leave.» There was several empty tables, yet they wouldn’t seat anyone. I understand they need time to let the kitchen catch up, but waiting at a table is better than standing by the host stand for over an hour.

I wasn’t planning to leave a review but after seeing all the bad remarks I had to put in my two cents. We love this place and so do a lot of our friends. We’ve always found the food to be great and the service prompt. Most times one of the managers comes by to see that everything was okay. We’re regulars enough that she remembers us. This will continue to be one of our regular stops!

Excessive salt is the key to taste here. My last order was to go. The potato toppings and dressings came in little containers. The ranch had lettuce floating around in there and I’m not sure what was in the sour cream. Very fatty steak, mediocre is a polite way to describe the service from the bar and the food.

Giving this place 2 stars because their host Rachel was one of the word hosts I have ever encountered. She was rude, and so disrespectful. Apparently my family, party of 8, came in around dinner time so of course this place was busy. Not only were most tables occupied but all the waiting benches were full of people waiting to get seated. Rachel kept walking by us standing around yelling «EXCUSE ME» and shaking her head every chance she got. I’m sorry Rachel but where else would you like us to stand? There was no room anywhere else. Then she has the nerve for one last time to stomp by us shaking her head yelling «EXCUSE ME!» And walks to the host stand. 2 feet away from where we were standing and decides to complain about us. So of course we heard everything. Worst host, server was okay. Manager at least came over and talked to us and apologized for Rachel’s poor attitude after we complained to the other host who sat us. If I haven’t said it enough Rachel was terrible!

Horrible! Service was slow, food mediocre at best. Manager borderline unprofessional. Never again!

I came here today for lunch with a friend who treated me for my birthday. Been here before and decided to try something I had never had — Prime Rib Pasta. Well, folks (and head honchos of O’Charley’s) you had to use a flashlight to find any prime rib in the dish. Yes, it was tasty but how can you call this dish by that name when there are only two half dollar size pieces of thinly shaved meat in the dish? Also, the menu says there are mushrooms and asparagus in it — I did have asparagus but found only one mushroom! Come on now, you folks can do better. On the plus side, we had a great waitress, Donna, who is outgoing and more than helpful. I would like to come back one more time to try and give you a five star rating.

Ok, I only gave a 3 star because of phone service on my togo order. They acted like I was bothering them (after being on hold for a full 5 minutes) when the «manager» finally took my togo order. Food is good, but upfront needs improvement.

Staff was friendly. Cleanliness was fine. I got a half pecan crusted chicken salad and my husband got a half Caesar. My chicken was over cooked and bland. My husband said his was tender and well seasoned. Lots of options on the menu but mostly comfort foods and the typical Applebee’s type fare. I guess people come just for the pie which we didn’t have. Probably wouldn’t go again.

Ordered prime rib and was very disappointed when it arrived. it was sliced so thin it looked more like a piece of lunch meat. Ceasers salad was swimming in so much dressing I couldn’t eat it. Not worth the trip. Scrathed off my list of places to eat.

Not great, not amazing. Probably the most bland typical chain restaurant I’ve ever been too. My tilapia was ok and the rolls were rolls. Free pie Wednesday’s yay! Too bad I had a coupon and you can’t combine the deals-​Boohoo. Pretty much everything is friend here so hope you don’t eat healthy.

Great food and drinks for a great price. I’ve yet to taste something bad here. I love their giant salads and delicious desserts. I’m definitely becoming a regular. Try the appetizer sampler and orange citrus margaritas. You won’t regret it!

Was on vacation and decided to try something quick for lunch. This was the wrong choice. 10 minutes to get a drink, 5 more minutes to get a straw. Fried pickles were good the rest of it was bland and slow getting out. Even their pie that they advertise all over the place as so special was bad, and not over cooked bad, more like frozen boxed pie that shouldn’t be served. Even my 7 year old didn’t like her chocolate cream pie (French silk is what they call it I think) it was like powder and half whipped cream slapped on a plate.

My server Shanice made this a great visit. she was friendly and well on point. Oh and the food was good too!

We had an early dinner on a weekday during the summer. As the hostess proceeded to seat us she began cleaning the table with an old, wet, smelly rag. As I saw my son sitting I noticed that the seats where drenched with dirty water from the rags. I then noticed the edges of the table dripping with dirty water. I politely asked the hostess if she cold wipe it off !!! She looked at me as if I had 6 heads and she was about to use the same dirty rag. I then asked her to bring clean napkins and if looks could strangle me!!! After that welcoming ordeal I really could not enjoy the food or even begging to tell you what I ate!!! We will not return

First time for our family at this chain. Very busy on a Sunday at 1pm. As a party of 5, we waited approximately 20 minutes on a table as there are few tables accomodating more than 4 people. The hostess was apologetic. When I inquired about an unoccupied 6-​topper, I was nicely informed that it was reserved (despite that fact they don’t take reservations, so far as I know). Once seated, it took 10 minutes to get drinks and rolls. The kids had $ 1 smoothies, which I thought were a pretty good deal. Our order was taken promptly, but it took an inoordinate amount of time to begin getting our food, which came 2 dishes at a time over a span of perhaps 15 minutes. Not something I find to be acceptable in any dining establishment. Our waitress was very apologetic, almost to the point of being intrusive. Another waitress offered up her story, which played the wait staff against the kitchen, as if that should either interest or concern us. The manager made a stop and was midly apologetic but offered nothing for our trouble. The food was all nicely presented, hot and well prepared, and that’s why they get three stars. My daughter’s steak was on the money. My wifes cedar plank salmon and mashed potatoes were well received, as was the mac-​n-​cheese and corn dog bites by the youngr kids. I would not be inclined to return based on what seemed to be an inability of the kitchen to manage its traffic; and that to me is pretty fundamental.

I must say I have never ate at an O’Charlies prior to today, thus I really have no expectations on how this restaurant should be or what the standard experience is. That being said the place was very clean and had a fair amount of people in for a lunch rush on a Tuesday. Upon entering I was a little put off by the hostess; after asking her for a table for two. she stared blankly at me waited for my dining companion to walk up and then stared for another awkward 5 seconds then asked inquizatively if there were just two people. She then walked really slow the the table. Maybe I am being picky but most establishments put the ‘people persons’ as the host/​hostess. Once we were seated we were promptly brought warm rolls and our drinks were ordered. I can’t remember our waitresses name but she was very helpful. We originally decided on this place because of an advertisement for lunch under 8 dollars. Once we got the menu it was impossible to find these specials. Luckily our waitress pointed us to the drink menu which had an insert with the specials. I ordered a salad and the 12 spice pasta .it was decent not bad for under 7 dollars. My mother had the citrus chicken. which was a very large portion but relatively spicy as well. Over all the food was mediocre… but like most chains you can’t expect much more. I will say it was nice to have the manager come over and ask how everything was. The customer service was great :) Loved our waitress.