Integrity Heating & Cooling

I had a very upsetting and disappointing experience I had with Integrity Heating and Cooling. In December 2012, I purchased a new air conditioning system. I also ensured to purchase the service policy, believing that I would have a dependable company that would service my system. Unfortunately, this proved not to be true. On June 13, 2016, during a particularly hot week in Chicago land, my air conditioning system stopped functioning; this was especially concerning to me due to my health problems. I called Integrity Heating and Cooling to make a service appointment, hoping that I would be able to acquire an appointment relatively quickly given their ²⁴⁄₇ publicly advertised policy. However, I attempted to call several times without being able to reach anyone or receiving a call back from the company. When I was able to finally reach a company representative I was informed that I could not have an appointment for two days. I explained that I have significant health issues and heat exacerbates my pain. The representative was unfortunately not accommodating and even after explaining my health issues I was taken aback when the representative rudely stated «take it or leave it» regarding the appointment. I agreed to the set appointment and attempted to cope with the heat the best I could. In the interim I did experience some heat distress. My husband, concerned for my health, called the owner of Integrity with the hopes of getting an earlier appointment. The owner told my husband the he would check the service schedule and call back. The owner did not call him back, so my husband called him again the following morning and was informed that our previously scheduled appointment was actually never scheduled at all. As a result of the appointment having not been scheduled we would have to wait another three days. At this point I was fearful that I would fall seriously ill and conveyed this to Integrity, the representative was very uncaring and was shockingly told to not call again.
I was physically unable to wait and called Four Seasons to obtain help. Four Seasons arrived to my home within 30 minutes and fixed the problem.

This company installed the whole package Furnace/​Air Condition three years ago, also we took their yearly service. The last service was in May, 19 2016 over $ 200 for AC service.
In June 10, 2016 we lost the cooling, called twice and nobody return the call, then we called Monday morning 06÷13÷16 and gave us appointment on 06÷15÷16 between the hours 11:00 –14:00, called John on 06÷14÷16 on his cell, the outside temperature was in the 90’s, he said when he goes to the office will try to see if he can gives us an earlier schedule. I call Wednesday morning to confirm the appointment and if they can make it early in the morning, then it came the surprise, they claimed we are not even scheduled and they can not take us before Friday 06÷17÷16 not only that but with unprofessional voice ask us not to call them again, the owner should do something to the costumer service/​scheduling woman (Mona). Maybe BBB will have different opinion.

Cancelled an appointment on me. .. told me they would call to reschedule. .. did not. .. when I called they informed me they did not serve my area. .. so I wasted a week from the date I originally called

After I moved into my home last July, I chose Integrity to come out and install a new AC unit. My FIRST visit «seemed» to go well. The installers where fairly quick and installed the unit. I ran the unit for a full day with an in-​house temp of 80 degrees. It not only never shut off, it couldn’t lower the tempature one degree! I called the installation supervisor, who assured me he would personally come out on Monday to look at everything. He of course did not and instead sent another installation tech out there. After the SECOND visit, I had my wife call me after he finished, as I was at work, and he told me that everything check out fine.
I then asked him why it couldnt lower it one degree. He said it was because I had a vent in the wrong place and I needed it closed up. I said sure, if that will get it going. I again ran it for a full day, and again it would not lower the temp in the house. I called the supervisor back again who told me that the big copper line in my house was bad and needed to be replaced. He told me it would cost me an additional $ 350 on top of the thousands I already spent.
I said if I need it, I guess I need it. On the THIRD visit they actually sent out a service tech. He ran the new line into my attatched garage all the way to the blower.
When He disconnected the old line, he found that the actual problem was that they INSTALLED A PART BACKWARDS!!! He changed it, and replaced the line and all was well… for now.
Fast forward to June of this year. I turn on the unit and AGAIN it wount lower the tempature at all. I called and spoke to a woman and explained to her
that I have a preganat wife of 6 months on bedrest and i’d like for someone to come out and service the unit… again. She told me that they could not get a technician out
for 3 days. I’m not asking for special treatment, and I understand getting busy, but I just want my wife and child to be safe and healthy. I wonder if NBC responds can help me out?
INTEGRITY IS NOT RELIABLE, GO ELSEWHERE!!!

To start out with I had them come put a humidifier on my furnace a few months ago. No problems good response time in an out decent price. A couple of weeks ago my furnance went out in a saturday night. Called them up came out monday fixed a flame sensor charge over 300 dollars. The guy was in and out in 20 mins top ($ 30 — 50 part). Didnt mind the paying for the convenience. Furnance worked for a week fine. Then went out. So I personally changed the ignitor, after consulting with Google, furnance worked again for a week. Saved myself some money. Well a couple of days later there is an error code (3 red flashes, pressure switch) so i called them up, due to the fact it was Saturday and had no time to work on it myself. So this guy ignoring the error code on the ciricuit board said that there was no gas passing through the valve and that was the problem. $ 650 for a new gas valve, he was trying to sell me a new furnace to begin with too, he installed the gas valve turned power back on to furnance fired up (he broke the ignitor while putting on the gas valve luckily i bought two so I didnt get charged for that). Great. He went on his way and we did our Saturday running around. Got home saturday night no heat same damn error code blinking with no gas passing througn the valve. Now I’m in trades, although not in service, so i took it apon myself to learn more about furnance than i care about, all day sunday. Basically when the heater calls for gas to fire up it goes throuh a series fail safes before gas is valve is opened allowing flow through manifold to the exchanger. One fail safe is if the pressure switch is stuck closed it will not pass any gas causing it not fire up.(should be common knowledge for a heating guy i would think) Bought a new pressure switch changed it out. Fired up no problems. Now I’m pissed, so i took out the new gas valve put the old in to see if it worked. Fired right up. 4 days later fires right up. Can’t get anyone to call back. The new gas valve on Internet which is universal is about $ 200. I have no problem paying for repair service, but I feel like the repairman was just trying to push a new sale of a furnace and was clueless on how to fix it. Needless to say i have a $ 650 universal gas ($ 200 dollar value) valve sitting in my garage. Wont be using these guys ever again. NO INTEGRITY with this company.

Not even the Better Business Bureau can get this outfit to respond after flooding my basement:
From BBB:
Your BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a written response from the company.

Stay far away, they’re liars.
Tech came in, did a «diagnostic» and told me a minimum of $ 1000 worth of work «had to be done» in order to get my furnace running. When I refused, he texted his manager and got the price down to $ 803. Again, this was work that he stated «absolutely had to be done or the furnace wouldn’t work.» The next day, my father came over and helped me repair my furnace for $ 18. I only needed a new thermostat, but they quoted me hundreds of dollars worth or repairs including «found bad ignition» «found bad flame sensor.»
I later called back to get the diagnostic fee back, stating that the tech lied. After 3 calls and a call to my credit card agency, they called back almost two weeks later and told me they were not refunding anything and that the repairs were only «suggestions.»
I’ve got both receipts and will hopefully find a way to post the pics.

This is my review of Integrity one day after installation. I chose Integrity despite the overall mediocre ratings from Unilocal and Google. People seem to love or hate the company with little in between.
I give Integrity five stars for now based on the following:
1. They had the best prices
2. They allowed me to negotiate pricing
3. Installers were on time and efficient
4. The heating and cooling system they installed functions as advertised!
I also received an unsolicited follow up call from them to see how everything went.

Wow Great Customer Service’ Also the Tech. Gary was Awesome!!! He knows his stuff :) Thank You So Much Gary … So If you need Heating and Repairs to your Furnace I would Recommend Gary’ He’s Great Nice Person and Fast. Thank You’

Was happy with their customer service. They are easy and courteous. Mike came over as expected and diagnosed the furnace problem really quickly. He was able to replace the part quickly. They do not charge extra for coming over on Saturday as others do. I recommend them to anyone with furnace issues.

New air conditioning and heating was installed on 3÷16÷15. The air conditioning went out 3&½ months later on Saturday, 8÷1÷15, in the middle of a heat wave.
I’m reading directly from the Integrity website, «Need a repair or service call? We have a truck in your neighborhood. Call us now! 708.389.3327. Fast response time! Emergency Service! Call now! 24 hour HVAC Service Guarantee: we will respond to your call and repair your heating or cooling problem within 24 hours, or we will put you in a hotel for the night.»
Since everything was under warrantee. I anticipated no problems. I called the number given, and got an answering service. The service stated that they would text the repair technician on duty. I waited an hour and called again. I got the same response. An hour later I called again. This time I also stated that there was an elderly person in the house who would have to be moved if the air conditioning was not repaired soon. The answering service stated that they did not know why the technician was not responding, however they would text all of the information again. An hour later I still had no response. I called the answering service a 4^th time and again stated I had an elderly person in the house. The service stated that they would call a manager at home.
Five hours after I made my first call, the manager (Laura P.) called me. My first question for her was about the delay in responding. Her answer was, «The office is closed on weekends.» I asked about the 24 hour statement on the website. Her answer was that they do «take» messages ²⁴⁄₇. I asked when my calls would have been returned if I had not pestered the answering service. Her answer was «Monday 8/​3,» which was 48 hours later. I asked when a repairman could come out, and was told «Tuesday, 8/​4,» 72 hours later.
At that point I became very angry. I said that the website was deceptive, and they were being insensitive to the older person in my home. The manager stated she was not told by the answering service that there was a senior citizen in the house. The answering service said they did. The manager said that in view of that fact, a technician would be out the following day.
The next day, Sunday ⁸⁄₂ at 1:00 PM a very nice, polite and apologetic technician arrived. An hour and a half later the air conditioning was working fine. The service order stated, «Found unit low on R-​410A. Charged 8 ounces of R-​410A.» I asked what that meant. The technician stated the air conditioner had been improperly charged when it was installed. He also stated that he was the technician on duty the previous day, and had never received any of the text messages from the answering service.
I have no idea who or what to believe.

I hired Integrity for maintenance and cleaning of my air conditioner. A tech performed the work and charged me extra for installing a replacement part. After he left, I researched the installed part and labor charge and felt that I had been overcharged. I called the office and spoke to Ron, one of the managers. After stating my case, Ron examined the paperwork and promptly issued a refund for the overcharge. I received a check a few days later. Apparently, there had been some misunderstanding by the tech concerning the appropriate charge for this type of work. Ron said that he would address this issue with all of the techs. A company that was willing to admit a mistake and promptly rectify it has integrity, and I will not hesitate to call them for future work.

I scheduled an appointment with this company to receive an estimate for a new furnace and ac unit. In fact, I took a half day off work to make sure I was available, to no avail because their technician did not show up! When I called to inquire as to the delay they informed me that I did not have an appointent, yet they had all of my contact information in their system. I proceeded to ask if I did not have an appointment why woud my information be in your system, she then apologized and said it must be a system mistake. Apparently interfgrity is only in the name because it certainly isnt in their customer service!

Very Strange company. I was referred to this company by two people. I called them to come and give me an estimate on a heating system as we were thinking about a new boiler. They came out promptly and said it would take a week to get back to me, but then I never got the estimate. NOTHING.
I called every few days, and spoke to their sales department and was assured that the person who does estimates was working on it. I heard this multiple times. No one ever followed up even though they said they would call. In the meantime, I had two other companies give me an estimate for the job.
I can only imagine what kind of work they do and how careful they are when they can’t even manage a courtesy call back. A boiler is too expensive a purchase to have doubts about the company that is installing it.

I recently called Integrity after hearing a commercial on the radio. The guy came out on time for the estimate and said that they could work with the TINY space that my furnace was currently in (another company told me that we were going to have to move our hot water heater and get a custom furnace made). Two days later we had a new AC and furnace, humidifier, etc. The guys were very pleasant, professional and efficient; they cleaned up after themselves, walked me through the operations of the new equipment and were on their way. I have absolutely no complaints and would recommend them to anyone.

I recently had an issue with the furnace just before the cold snap. We called them and they came out immediately. The first individual came out and examined the furnace without charging me a service call. That was due to the heat exchanger being cracked. (Unlike the first lady that posted here, I have photos of where the crack is.) He informed me that the furnace could not be turned on because of the damage — it would leak CO2 back into the house. He was able to get a quote for a furnace immediately, and my research showed that they were only about $ 50 higher than my best estimate. We agreed and they said they would have it in the next day.
Once the installers arrived (on time to the minute), they got right to work. Once the old furnace was out, and it was very old, they showed me that the condenser coil for the central was rusted out as well. We opted to go for a new central air unit as well. The unit was brought and the two installers had everything in and cleaned up in about 8 hours. They also solved an issue I had with drainage from the humidifier unit by installing a drainage pump. Everything works great now, and they have even called to make sure that everything is working well.
The only complaint that I have is that they quoted me for a programmable thermostat, and I received a regular one. I was able to run out and grab one from my local hardware store for $ 20 however.
I would definitely recommend them to anyone for their professionalism and the speed of installation.

I was having an intermittent problem with a household furnace. It failed without working again so I called for service. The tech arrived earlier than promised (highly appreciated) but when we examined the furnace, we found that it was operational again.
The technician provided a diagnosis and proposed a minimal solution and when asked, suggested a more thorough, far-​reaching albeit more expensive solution — not just replacing the flame sensor, but the entire ignition unit. But the more comprehensive solution was not presented with Fear/​Uncertainty/​Doubt.
I have a new primary vendor for HVAC.

Had them come out for a cleaning. A man comes looks at my heater for five min and tells me I need a new heater, it’s too big for my house and it will over heat. He tells me it won’t last over the winter and my family will be cold because it can stop working at any point. He insist for 30 min I by a new heater. By the way my heater isn’t two years old. When he couldn’t sell me a heater he then charges me 215 dollars for a part that cost $ 12. Insisting that I need it. I was so glad he left. Called the call center to complain. Explained everything to a really nice lady. However, I feel nothing got accomplished. I wouldn’t use them again. They are out to make money, that is all!!!

Sales: Integrity sells American Standard.
I spoke to Jason over the phone and sealed the deal over the phone. I was a little leary on inking a deal over the phone on a new furnace and A/​C but I knew exactly what I needed because I had quotes from other HVAC installers on comparable Lennox systems. My co-​corker recommended them to me and said that they did a great job and they were very knowledgeable. Jason didn’t waste my time and I didn’t waste his when talking about price. There are currently utility rebates available that they take care of, which I found very nice.
Install: Mike and Junior were fantastic. The scope of the job entailed: removal of a late 90’s early 2000 Ducane furnace and A/​C, cap off the flue, remove an old humidifier, install a humidifier, install a PVC exhaust pipe, install a mini sump, install a wifi thermostat, install a UV lamp, adjust the plenum to accomodate the different furnace, and clean the ductwork. The install was fantastic. They left the basement clean and everything works like a charm.
5 stars for Jason, Mike, and Junior. I recommend them to anyone. job entailed removal of a late

**WARNING**
DO NOT USE INTEGRITY HEATING & COOLING
if I could choose zero stars I would!
I had a representative from this company come & give me a quote. I told him right of the bat it may be a difficult job as I was not sure my line sets were good & he may have to run all new ones. I was quoted a price with & without new lines
Come install time, the guys get here, act like they had no clue about the new lines there’s no place for electric (despite showing it to them), & that it was going to be impossible to do. After speaking with a manager & my sales rep (who yelled at me that his job was on the line because of me) they said they didn’t want my business anymore because they did not want to deal with the difficult job.
I want to thank you assholes for leaving me in tears & living in my inferno for another month. But thankfully I found another company… One who actually HAS integrity, here to install my AC. I promise I will share my experience wherever & with whoever possible, so nobody gets screwed over like i did.
Oh & FYI, i am happily paying this new company a little more just to get it done. Something i offered you & still you said no