Pollock Kathleen, MD

This is the most unprofessional and mean office I have ever been too. The Dr is careless, you leave a message to call you and you get a phone call from someone else, that tells me how much she cares about her patients. Not to mention that I had 3 appointments and she did not honor them as she had to leave for a delivery. I do understand that, but what I do not understand is why they are waiting until you get there to tell you about. If you cancel your appointment within 24 hours you get charge, but if she cancel the appointment on the same day its OK. I guess only her time is valuable not ours. Very disappointed. Please do yourself a favor and seek another Dr. Also she is not knowledgeable, she is just guessing your condition as she has no clue. She does procedures on you that are unnecessary just she can get the money. Sad, very sad…

Appointment Date: 2−9−15
I was referred to the office by a co-​worker. Who just raved about the office. I had to wait over a month just to get in for the appointment. I scheduled for an annual well woman check.
My appointment was @ 1:30pm. I arrived a few minutes before & signed in. I was immediately told that the Doctor was over @ Mission Hospital delivering a baby & should be back by 2:00 pm. I was asked if I wanted to wait or to reschedule. I said no & explained that I booked this appointment over a month ago & was taking off work to be here. I seriously didn’t want to wait another month for a reschedule & more time off from work.
I was taken back about 1:40 pm for preop vitals & then placed in an exam room. Her nurse, who was very nice said she’d keep me updated. She came back around 2:00pm with an update and then back @ 2:30, saying about 30 to 40 minutes. Once again I was asked if I’d like to reschedule. I ended up taking a nap wrapped in a thin paper top & paper blanket on the exam table.
The following is why I gave the 3 outta 5 stars. First of all, I completely understand the issue of her being at the hospital & delivery a baby. That wasn’t the issue.
3pm sharp, Dr. Pollock knocks on the door. By then, I had a semi nap wrapped in paper and I even had lowered the room lights down.
She came back a minute later to allow me to get ready for her. She introduced herself and apologized for the wait. I told her that I completely understand. Being that I am @ an OBGYN office.
She literally looked at my chart. Asked me 3 questions. Did my breast exam & then my Pap test. She was literally in the room with me for 6 minutes. Told me to get dressed & she’d be back with a script for blood tests.
This was my 1^st visit to this office & it wasn’t a great 1^st impression !!! I totally understand her being 90 minutes late. It felt beyond rushed in the actual exam part. She was very nice. It wasn’t anything she said and maybe 6 minutes is the standard for a 1^st time visit.
Started at 3:00 pm
6 minutes = for the exam
2 minutes = get dressed
1 minute = explain what labs being ordered
30 seconds = check out
3 minutes = walk to parking structure
I was home @ 3:30 pm. With as many doctors that are in that office. There’s got to be a way to have someone on call to cover days like this. I know there are some people that are set in seeing only their doctor.
Maybe the smart thing is to schedule at a gynecologist office that doesn’t deal with the OBGYN part of the practice & isn’t on call for delivering babies.

Super long wait! I was waiting for over 1.5 hours undressed for an annual exam. The doctor spent about 3 mins with me but she seemed very nice and professional. The staff was friendly. Have to pay for parking, office doesn’t validate.

I LOVE Dr. Pollock. I’ve been seeing her for several years now and no way would I change. She’s helped me through everything from routine testing/​exams, infertility, a miscarriage and now my pregnancy and she does it with grace. She always answers my questions, never makes me feel rushed and is compassionate during hard times. I recommend her to everyone. Other people have complained about wait times in her office and yes, I’ve had to wait a couple of times but only because she’s out DELIVERING A BABY, she can’t help that I have to wait in those circumstances and I don’t blame her for it. Also Rosa, her nurse, is hilarious, sweet and very helpful.

I have been seeing Dr. Pollock for a year now and I am extremely pleased. She is patient, gentle, friendly, and I never feel like she is in a rush when I see her… like my previous obgyn at saddleback.

I absolutely love Dr. Pollock! The only reason why I gave her 4 stars instead of 5 is because sometimes the wait in her office is really long…