Vision World

This use to be one of the best clinics in town! Don’t get me wrong… JD has been there for more than 10 years and he provides impeccable customer service! However, Emily and Anna need to be replaced!!!
I have been waiting for more than 10 days just to schedule an eye exam. I was number one on their «Waiting List» (they are sharing a doctor with another clinic), I got a call 2 days ago stating that their next available appointment was on July 27^th or Aug. 1^st. When I got the call, they needed my insurance info, which I didn’t have with me at the time. Once I had my insurance card, I couldn’t get through. It wasn’t until 2 days later when I was able to reach a real person and not a recording. Emily put me on hold, came back to the phone and confirmed my name, phone number and place on the waiting list and insisted that she call me back in 15 minutes… which of course never happen. I was told that she couldn’t schedule me because she hadn’t started the computer (mind-​you, this was 12 o’clock in the afternoon).
After an hour of waiting for a return call, I once again made several more attempts to get through and to my dismay, that didn’t happen until 6:35 pm. This time I was greeted by Anna who after telling her my story, she replied, «anyway, what is your name»? She went on to say that I was number one on the list but the next appointment they had available wasn’t until, August 24^th”! I responded by saying, «if I am number one on the waiting list and this list was to begin booking for August 1^st, how am I being offered „your first available“ appointment of August 24^th»? Anna smacked her lips and said, «oh-​well, they made a mistake»!
If all else fails, blame someone else! What happen to the good olé-​days when satisfying (or simply helping) a customer, was something you took pride in doing because, «it’s was your job»???
Once JD moves on to «bigger and better things», Vision World is going to disappear like the rest of the historic shops that was located in Calhoun Square and were known for their EXCEPTIONAL customer service!
JD, I don’t see how you made it there this long with those two! You’ve defiantly earned and deserve more! Congrats again!

Horrible experience.
Pro: Doctor friendly and knowledgable.
Cons: Sales staff horrible. I was charged a fitting fee which I was told was «not covered by insurance». I then went home and pulled by insurance information since all my coworkers said they’ve never had any additional fees. My insurance clearly said fitting covered with zero deductible. I went back to finalize my prescription with my insurance papers and asked for an explanation. I was advised (in a very snotty tone) that they deal with insurance companies everyday and they would know better than my coworkers what was/​was not covered. I was then told that had I ordered my contacts at the time of my exam I wouldn’t have been charged the fitting fee. I asked why I would think to order the contacts if the doctor told me to try the trial pair first to see how I liked them. The sales associate said I should have ordered the contacts and returned them if I didn’t like them.
I asked them to finalize the rx and I left and went to Walmart where I received excellent service. It’s sad that Walmart has better service than this place.
Not surprised by their low Unilocal review.

The staff here is very friendly and neighborly. The Optometrists are also very welcoming. It’s a great experience in-​store so I would give them five stars for that.
On the other hand, I give them ONE star for their over the phone customer service. If you call them over the phone, it is a really FRUSTRATING experience.
I tend to call them over the phone to reorder my contacts instead of having to physically haul myself over to uptown. Each time I do the over the phone transactions, it takes FOREVER, at least 20 –25 minutes of my time. They put me on hold at least 3 to 5 times and I have to wait forever on hold. I suspect it takes so long because the sales staff is assisting other in-​store customers before she/​he returns to assists me.
I don’t want to be on the phone for 25 MINUTES just to make a simple order.
I’m going back to buying my contacts from
. With a click of a button, it takes LESS THAN 30 SECONDS to order my contacts on there. Yes, that’s a much much better deal even if I have to pay $ 20.00 more for the contacts.

Never ever ever go here! I would give this place zero stars if possible. Yes, they have a thirty day guarantee for your glasses, however, they keep on insisting on readjusting your glasses and to try that for awhile. By the time you say the glasses just don’t work, they tell you your thirty day trial is over. Worst service, and they’re only nice until you they get paid. After that, they don’t give a shit. They are absolutely horrible and I do not recommend anyone going there. Avoid At All Cost!

I have purchased many pairs of eyeglasses over the years from Vision World but will not be giving them any of my business in the future. I have never had to request help in the past, except for the occasional refitting until recently. I had purchased a pair of glasses about ten months ago and they were beginning to come apart do to a defect. I had already researched online to confirm that they had a 1 year manufacturer warranty and called Vision World to get some assistance in getting a replacement pair. They were absolutely no help and were not willing to spend two minutes speaking with me because I had not purchased their extended warranty coverage. They were not even willing to help me with contact information for me to do the return on my own and suggested I use google. With so many optical shops and online outlets I choose to give my business to those who care about their customers and I clearly do not feel this is a priority for them.

I recently got prescription glasses. I picked Vision World because I had been in there previously to have non prescription sun glasses (that I had not purchased there) tightened, & once when an ear piece broke off I took them there & they put on new ear pieces from a basket of odds & ends that they had. They never charged me for any of that, so I figured I would bring them my business when I was actually going to purchase something.
Not surprisingly, they were as nice to me as a paying customer as they were when they could have, but didn’t ask me to pay. The service was speedy (glasses back in a couple of days), & when I picked the glasses up they sat me down & explained how to use the glasses (progressive bifocal) & how to care for them. They then invited me to bring them in whenever they needed cleaning or tightening. Insurance plans accepted. Olivia is the general manager & she is great but everyone that I ever dealt with there was very helpful.