Visionworks

JD was very helpful and had great suggestions for prescription glasses based on my feedback. Thx!

I had the exact same experience as the first reviewer. I was visiting family from out of town, and got a vision exam here. After I left town, I called them to get my prescription. They gave me this non-​sense story about how they could not read it to me over the phone, and then said they would mail it to me. Two weeks later, and there is nothing in my mail. I believe they have this practice to encourage you to buy your contacts through them, and as such, is a little shady.
That said, the staff at the store are great, and if this had not happened, I would have given them 4 or 5 stars.

The staff here is very friendly and neighborly. The Optometrists are also very welcoming. It’s a great experience in-​store so I would give them five stars for that.
On the other hand, I give them ONE star for their over the phone customer service. If you call them over the phone, it is a really FRUSTRATING experience.
I tend to call them over the phone to reorder my contacts instead of having to physically haul myself over to uptown. Each time I do the over the phone transactions, it takes FOREVER, at least 20 –25 minutes of my time. They put me on hold at least 3 to 5 times and I have to wait forever on hold. I suspect it takes so long because the sales staff is assisting other in-​store customers before she/​he returns to assists me.
I don’t want to be on the phone for 25 MINUTES just to make a simple order.
I’m going back to buying my contacts from
. With a click of a button, it takes LESS THAN 30 SECONDS to order my contacts on there. Yes, that’s a much much better deal even if I have to pay $ 20.00 more for the contacts.

I’ve used Visionworks (formerly Vision World) for several years now because it is «in-​network» for my vision insurance and in my neighborhood. Each time, I’ve been increasingly disappointed. Even though it’s a health care provider, they seem more interested in selling glass than anything else. Even to the point of trying to sell me glasses when confirming my optometrist appointment. The optometrist is qualified and good, but the other staff appears to be pushy and have attitude. I wear contacts and for the second year in a row they didn’t have the trial size for my prescription in stock. So, the optometrist gave me a «substitute to «try» with no explanation of the difference between what was preferred and what was given to me. When the preferred prescription came in, I asked what the difference in the prescriptions between the two trial pairs they gave me were. Without looking at my records, they told me (with a LOT of «attitude») it was «fit,» but when I got home, I learned it was, in fact, the actual prescription. I preferred the 2^nd pair of trials — obviously because that was what the optometrist had prescribed, so that resulted in 4 trips to their store to actually get the prescription I wanted and what was prescribed.