Hyatt Regency Milwaukee

I have stayed at this Hyatt location several times and would typically give a higher review for this property; however, the customer service this trip was definitely lacking. I called room service to request a pot of coffee in the morning and was told I could not get coffee because I did not put my order out the night before on the door hanger. REALLY?! No coffee makes for one grumpy girl going into a day full of meetings and flights. I would certainly expect more for any guest, but especially for a returning guest with Hyatt status.
That being said, the rooms are clean and comfortable. I may give them one more shot before finding my new Milwaukee hotel.

I was quite disappointed with my stay at Hyatt Regency. I will stay that the suite that I received was quite huge/​spacious and the attendants in the Regency room were very friendly and helpful. Despite these two items, I do have complaints:
1. Internet access. I couldn’t get any wifi on my laptop my entire stay. I even called the number on the card in my room. I spoke to a technician on the phone for an hour. She said, «we will need to take this to an engineer. Can I have your phone number?» I never received a call. I spoke to the front desk about this, but they didn’t seem to care.
2. Maid tried to kick me out of my room. The maid came in a repeated multiple times, «I don’t have you in this room. I have you in this room.» I said «well, they gave me this room.» She left to talk to a supervisor and I never saw her again. Thank goodness.
3. Wake-​up call failed. I scheduled a wake-​up call, but it never happened. Luckily, I woke up on my own sometime after the scheduled alarm.
4. Noise. Since the entire center of the hotel is open, noise travels all the way up. I just hear noise late at night and early in the morning, especially when there was a conference.
5. Friendliness of staff. The doormen/​bellmen and front desk staff could be a lot more friendly. I remember that I recently stayed at the Hilton and the doorman said hello each time I came in! The front desk were mainly not helpful to questions and concerns.
6. Fitness Center. The fitness center wasn’t bad, but man do they need some WD-​40 on the machines. Several machines sounded like a bird was in the room with you when you were on certain machines. One treadmill will not go faster than 2.5 mi/​hr. All in all, the machines need a tune-​up.
I wouldn’t recommend staying here.

Decent hotel with cool elevator. nice staff. Given the location being near most of the event venues in town, the hotel bar attracts a lot of interesting characters.

Terrible customer service. Called switchboard 3 times to try to get a copy of a receipt emailed to me, since they didn’t leave a printed copy under my door, nor did they email one, which I requested at check out. I was transferred the front desk all 3 times. All three times they answered then hung up on me.

No complaints from me. Nice rooms and very quiet with the heavy doors. Nice Beds and feather pillows are perfect with a rather large room and bathroom. It’s nothing luxurious with no pool or hot tub but decent exercise room. Nice restaurants with Polaris at the top of the building. This what I want in 4 star hotel.

Very disappointed with this establishment. I had a musical artist arrive late to the city to find out they have given away their room. I tried to contact the hotel in which they refused to give my guest a room or issue a refund for the night. They told me it was an Expedia problem. In talking to Expedia they called the hotel as well. They refused to issue a refund as well. With all the business I do with bringing talent to Milwaukee, I will be sure to skip the Hyatt Milwaukee. They do not deserve the business if they treat customers in this manner.

I, too, attended a Unilocal event in the Vue event space atop the hotel. Much different from when it was the Polaris restaurant, now the space does not rotate and is broken up by a couple of walls so you can’t walk around in a complete circle. The views are spectacular and the space can hold a pretty big crowd, if need be. There isn’t a coat check, so you take the chance of someone coming up from down stairs and rummaging through or even taking your stuff from the provided rolling coat racks. Not much security there, but overall, I would recommend the space to others.
⁴⁄₂₀₁₆

My wife and I were at the Hyatt for a Unilocal Christmas party. The event was held in the newly renovated space on the 21^st floor, formerly known as the Polaris Restaurant. The space offers amazing views of the Milwaukee skyline.
The staff was very friendly. There was only a few hiccups, the first being the drink prices. There was an agreed upon price for the drinks, but if you weren’t paying attention you would get over charged for the drinks. The staff did fix the issue if you brought it to their attention. The light snacks provided were very tasty and plentiful. The only other issue was the parking, if you park in the structure on the west side of the building be in for a bit of sticker shock. We paid $ 15 for three hours of parking on a Thursday evening. When asked we were informed the hotel could not validate parking, as the structure was not owned by them.
Overall it was a very pleasant experience, even with the hiccups.

This could be the nicest modern hotel downtown, there’s an impressive view in the lobby looking up, or from the elevators looking down, or from the party room atop (aptly named the «vue room»). Front end workers are polite and helpful, the location is superb — it’s right across the river from the Marcus Center. So many hotel choices to recommend to visitors… this has to be on the top five list. It should also bear serious consideration if you’re planning a small to medium size meeting, or a swank ocassion party.

Better than Doubletree. Better than Ambassador. Nice room. Breakfast buffet is standard boring not made to top hotel standards– but edible ($ 18 is high for just above fast food level– but they will make some things to order which was a plus). Car valet service is ver good. A far as downtown Milwaukee is concerned (near stadium and Marquette University etc.) it is recommended.
– must add– the staff of the hotel is very friendly and courteous–

Super nice hotel. We stayed when it was pretty empty so the front desk did some checking around to find us the room with the nicest view. And our view was pretty good!
The room was spacious, with a huge flat screen tv, mini fridge and nice bathroom. They even have those fuzzy robes to use! Everything was immaculately clean!
I went to vending to get a water and was stoked to see the price was only a $ 1.50– beware! This is only a 12oz bottle size. There is 20oz water available for $ 3 in the mini fridge.
The parking lot that’s attached to the hotel is a bit pricy for an overnight ($ 30!), but don’t lose your ticket for this garage!!! We did and sadly had to pay a $ 100 lost ticket fee! What a joke!!!
Otherwise, I would stay here again in a heartbeat.

Nice hotel. Surprised to see some negative reviews. My room was clean, and staff was nice. I didn’t have any real problems come up at all during my three day stay. There is a large atrium, which the glass elevators look out onto. There’s a gift shop on the main floor, which could be helpful.
The main drawback here is the parking situation can be a bit awkward, if you don’t use the more expensive valet service. Self parking is right next door, in the parking garage. Using the self service machine for your parking is fairly easy, but trying to extend the duration is more difficult. I ended up driving my car out of the lot, and then back in, just so I could buy another ticket.

Was able to get a room here via hotwire and we had a good experience. Employees at the front desk were very friendly and we were even offered a few food and beverage samples upon arrival. The room was clean and upscale feeling. Large windows, comfortable bedding, and a good size mini fridge. Great location in Milwaukee’s downtown, walking distance to water street with all the great bars and restaurants. Also walking distance to the Panther Arena and Bradley center. Parking on the street isn’t hard to find as long as there isn’t a big event going on either, were able to park across the street from the hotel.

My husband and I stayed at this Hyatt for the first time over the last Labor Day weekend and we had a really great time. We really love Milwaukee (how it’s so laid back and easy to get around), and the location of the Hyatt Regency is fantastic. You’re walking distance to great bars, great restaurants, even a bit of shopping and lake cruises! Our room was clean and comfortable and came with a great view facing North and overlooking the little river.
We actually took advantage of quite a few amenities over our short stay. We grabbed a final night cap in the downstairs bar a few times (which was surprisingly busy for a hotel bar on a holiday weekend.) We also ate breakfast downstairs one morning and, although super tempted by the amazing buffet, ordered entrees that were well prepared and served quickly and friendly. We even splurged and ordered room service for breakfast one morning, and it arrived prompt and correct (which some hotels really struggle with!)
My only complaint is the parking situation here. They have a garage next door that is independently owned and kind of pricey for MKE ($ 20 overnight with some sort of complicated ticket-​upgrade-​overnight-​step process) and kind of a long walk from the hotel. It was also under construction while we were there, which made it kind of awkward and confusing to use. Honestly, we ended up taking Über to a lot of places to just avoid the hassle of getting the car out.
Really great hotel in a really great location in a really great city! Just wish they could get their parking situation straightened out a bit more to make it a truly stress-​free experience!

Pretty basic Hyatt Regency. It’s a bit dated, but still a solid choice if you’re looking to stay in downtown Milwaukee.
The great:
–great gym, lots of equipment
–nice view of the city and during sunset
–room was a nice size, very clean, nice layout
–walking distance or a short über ride away from lots of good bars/​restaurants. About a mile walk from the third ward area.
–convenient location (especially compared to other Hyatts in the area)
The «meh»:
–Regency club isn’t the best. Staff are very friendly, but the snack and breakfast selection is pretty blah. Maybe I’m just spoiled by other properties.
The not-​so-​great:
–staff didn’t seem familiar with my diamond status and its benefits
–the gift shop prices for beverages and snacks is insane. This is Milwaukee, not Hawaii, why are all your bottles drinks $ 4 – 6? For water? Seriously?
In all, a solid and enjoyable experience. Would stay again for sure, but may be more or less stoked depending on a future rate. Hyatt Gold Passport members, the points + cash rate is the way to go here for sure.

Average. For two days in a row the carpet and towels and bed covers were slightly damp for some reason. It wasn’t bad enough to call it in. The gym is open 24 hours which is a plus, but there is no pool, and no mats to stretch on. The nice part is that they at least provide water and towels. I laid out four gym towels to stretch and do sit-​ups on. Kind of a waste of towels but I didn’t feel like sweating directly onto the carpet. Not the best gym but if suffices to get some of the basics in.

OMG, this was probably the worst hotel experience I’ve ever had. The only saving grace was the bar and restaurant (great breakfast, curds, beer, drinks). Other than that, it made sense that this hotel was the only one left with some sort of vacancy in the entire town.
The design reminded me of North Korea — all for show with nothing substantial on the inside. The rotating restaurant is no more, the hotel looks huge but the rooms are on the exterior and the center is a giant chasm, the rooms are dirty, the staff don’t really care that the rooms are dirty, the parking situation is gross ($ 30 a night), the WiFi is (now, mostly free), the hotel has a dank stench all about, and the windows don’t open so you can’t air out said stench. (Seriously, my belongings caught the stench — this is all I could smell through my drive and flight home).
Next time, I’ll check out the other hotels just down the block.

Built with internal facing balconies, I wanted this place to be like an embassy suits so bad. Facilities were clean and nice, but I found a few things lacking.
No pool, no continental breakfast, no free snacks or coffee. I feel like I’m being a snob but, if your anything like me you will sort of expect this kind of stuff from a hotel when you travel. This place isn’t cheap other so there is no excuse.
The internal restaurant is mediocre, has bad service and is very over-​priced.
I came here with a huge group of hundreds of people who rented out the convention center. I found myself regretting not staying at the adjoining Hilton. In the few dollars I saved by staying here I spent way more on the overpriced food and drinks.
Side note; the architecture is getting a little out-​dated, not too bad, but not too great either.

Conveniently located in downtown Milwaukee, most everything is in a walkable distance.
We were able to check in early (before 10:00 am) and leave our bags in our room to check out The Riverwalk.
The fitness center has about ten machines and some free weights and is open 24 hours.
The business center has three computers, but they charge you $ 4.95 for a half hour. Wifi is free.
The room itself was spacious enough and it had a small fridge for beverages and a safe for valuables.
The only odd thing was that the bathroom had a drop ceiling, and since I’m a tall guy, I couldn’t fully extend my arms upward when toweling off from the shower without punching a hole in the ceiling.
The hotel is a short two block walk from Wisconsin Ave, where you can get the Milwaukee County Transit Route 90 bus to Miller Park for $ 2.25 each way. It’s a quick 15 minute ride to the park, and you are dropped off and picked up at the traffic circle behind the home plate entrance.
Only two stars because twice during our four night stay we returned to the room after a late morning into early afternoon excursion (Day 1: Left 9:30am returned 2:00pm. Day 2: Left 10:00am returned 3:00pm) to find the room had not been attended to by the service staff.
Unacceptable.

Good location, nice room. Everything worked, which doesn’t always happen.
It’s only a 10 – 12 minute walk from the Milwaukee Amtrak station, and right across the street from several sports venues.