Wells Fargo Bank

Been a customer of this branch since 1988. The employees are always pleasant to deal with. They seems to be well organized comparing to other banks/​credit unions.

5 years later…
And once again, this Wells Fargo location never ceases to make me feel super uncomfortable. As a former employee of a bank myself, I was specifically trained to never ask clients personal questions about what they choose to do with their money. I visited this branch just an hour ago and right off the bat, my bank teller asked me questions about where my previous deposit came from, who deposited it, and what I was planning to do with my withdrawal. I’m sorry but neither of the questions that she asked me were any of her concern, nor were they questions that seek immediate or urgent responses from me. What I choose to do with my expenses and wherever my money came from has nothing to do with these bank tellers’ jobs. As a result, I only visit this branch whenever I absolutely need to– in this case, I had to because I came from my ortho appointment which was right across the street. I’d honestly rather drive the extra mile or two to the McCarthy Ranch location, where the tellers are professional and friendly, where they don’t ask personal/​unnecessary questions.

Came in to make a quick deposit but forgot my acct number. Dam
Oh they can look it up because they do at every other branch. Of course not this one or just not today anyway. Thanks for the customer service

original debit card was no longer in use since i owed money in my checking. my checking is is fine now so i ordered a new debit card. 8 days later came back to find out nothing in their system says anything about a new card ordered. they gave me a 1 – 800 number to call for a new card. then the lady on the phone tells me because of how and why my account was closed, i have to reorder a card at a branch. seriously wellafargo?!
the lady who helped me order a card last week was nice. but this wellsfargo location so far has been real shitty lately. no worse than diarrhea shitty, but damn close! i only come here for convenience, but I’m just gonna go to the mccarthy ranch location from now on.

Jenny has been helpful to my mother and I for the past 6 years. Which also explains why I most likely to come here if I have any questions. I’ll keep coming here. Everyone in this branch is very friendly, helpful and are ready to help their customers.

Loved your service. You will always be greeted and helped with your request. GOOD JOB

Had a very bad experience on Friday June 12. Went to deposit $ 2700 cash in my saving. The teller counted it and started processing it. When teller asked me to confirm the deposit, the screen said $ 1700. WTF!!! I told her it was wrong. Teller had a confused look and recounted the money. Teller finally got it right, I thought. When I got home, i checked my savings and didn’t see the deposit. Was alittle worried. Then i checked my checking account. Teller had out it into my checking. Had transfer the money to my saving account online. Never had issues like this before. I hope the teller was not trying to pocket the money.
I usually has the bank email me my receipt but I may change that now and get a hard copy.
i would recommended people confirm your transactions before walking out the bank.

Poor customer service representatives that don’t explain things right they have u open a new savings account but end up charging u more for new account than the interest U make

The worst Wells Fargo location ever. This location looked pretty old. I walked in and two bank tellers greeted me, but then I told them that I wanted to close my checking’s account, they were hesitated to help me. One of them asked the other bank teller to help me, and she didn’t seem happy. I get that you don’t get commission for closing account, but at least don’t give me an attitude? Then she closed my account and tried to talk me into applying their credit card. I said I tried to apply few months ago and got declined due to my new SSN, she said, well you can try again today. I thought to myself hell no. But I politely declined and she still tried hard to persuade me. After I said no thank you not today, she said ok, and just started to do her things on her computer. I felt kinda awkward so I just got in line to get my remaining balance from the account. Then this guy who helped me was at least friendly but he also tried to talk me into applying credit card. Anyway as I walked out and walked pass the first two bank tellers, they just looked at me. Super odd… I know I closed an account, but I still have two accounts with Wells Fargo, and you didn’t have to treat your customer so unprofessionally. This was really the worst banking experience I’ve ever had.

The tellers are always friendly and I’m usually in and out in a few minutes. My issue is with the ATM’s. I do a lot of check deposits in the ATM’s and it says you can deposit up to 30 checks at one time. Every single time I try to do a check deposit of more than one check it spits them all back out and I have to do them one at a time. It’s so frustrating and extremely irritating!

I’ve been coming here for a while now because i have yet to set up my direct deposit through my new job for some apparent reason. Nonetheless I am here every two weeks doing the same thing. They seem to always have a large number of people on staff and they are extremely friendly. They ask me every time if I want to open an account there and I am getting closer and closer to actually doing so. Great people make this a great business.

If this was a drive thru ATM location, that fifth star would be a shoe in
Two ATMs to the outside left
Another two or three on the covered patio
Right when you walk in you are greeted by an associate waiting to direct you to the line of teller or to sign you up for specialized assistance.
By my count, the least amount of windows they have had open was 6 – 7. Not bad.

Bad service, Bad manager (Stan Ling). If you are not a customer of there bank and do not want to open an account with them you will get garbage service. I will never take a «wells Fargo» check from a customer again. Matter of fact, if any of my customers bank with wells fargo I will only deal in cash with that customer, and do everything to pursuade them to bank else wheres. My wife has been banking here since 94 and she will be closing her account tonight.

This was our bank for years and years. Then they installed thick bulletproof plexiglass everywhere. Tellers can’t hear customers through the tiny opening in the plexiglass, so you have to shout out your business for everyone to hear. And it is often hard to understand the teller, too.
Once I asked for cash back from a paycheck and the teller shouted out that she could not believe I wanted so much in cash. And announced the amount to everyone in the bank. Frequently, tellers told me that they did not have the currency denominations that I wanted and refused to get any from the vault. Sometimes they questioned why I did not want the whole amount in $ 100 bills.
It got so that we dreaded having to come in to this branch. Then the bombproofing for «security» was installed. We felt like the enemy, not a valued customer.
Fortunately, there is another Wells Fargo branch at McCarthy Center off Ranch Drive where there are no onerous «security» panels, they welcome you with a smile, and several of the tellers and one manager virtually greet me by name. Once I forgot my wallet with my bank card and ID, they said, no problem, we know who you are, and cashed my check. Very cool.
If you can choose which branch to bank at, I’ll suggest you drive a little and get a warm welcome than go to this branch that looks like a wing of the county jail.

It’s a bank, you go there to deposit, withdrawl, open new accounts, etc…
The staff is really nice…
They don’t have mysterious charges like other banks…
Nothing beats Credit Unions though…

Last time was here and spoke with a teller I actually had a great experience. I very rarely go to the teller windows; most of my bank transactions involve using the ATM. The wait wasn’t too long on account that multiple teller windows were open. This time the teller (and I apologize because her name escapes me) was joyful, personable, and efficient. I was very pleased by my overall experience here!

This bank is just… Really good! Hahaha
Convenient location to take care of business right away, and the people who work here don’t harass you & try to sit you down at their desk to try and work a commission out of you. Very friendly & helpful staff!

I came in to deposit a check, get some cash back and activate a debit card. Pretty straightforward and simple or so I thought. I get routed from a teller to a banker who sits behind a desk only to be told about opening new accounts. After a few exchanges, I finally agree just to get it over with. He makes some stupid comment that I live far which I really don’t need to hear since he is prolonging my effort to get on the road for the commute home. Sign, sign etc. he comes back with no cash after he had my deposit slip completely filled out from the beginning. What a waste of time! The dude isn’t even meticulous and can’t even get a simple transaction right. Probably didn’t even read my deposit slip. I took the papers, told him I’ll just go to the ATM, and stormed out.
I will not be returning to this branch. On top of that, I get home and check my accounts online, and I don’t even see the amount that I deposited posted or pending in any of my old or new accounts.

Just in case you haven’t noticed, Milpitas is not the hood.
The bullet proof glass is just annoying. Come to think of it, I believe it’s the only establishment in Milpitas with bullet proof glass.

I ordered a «Deposit Only» stamp over the phone and had it sent this Wells Fargo Bank. I own a house in Utah and my property manager requested I get it so that he can drop off my rental check at the bank, instead of him going to the teller every single month and call me so I can dictate my account number to the teller.
I had to come back to this branch 3 times to get it!
I called in on a Monday last week and asked if it arrived. The gentleman on the phone said it did, so the next day I came by to pick it up. I was greeted with a smile and I told the teller that I need to pick up my stamp. He looked and came back saying he couldn’t find it. I reminded him that I called in on Monday and whoever answered the phone said it had already arrived. He checked again, and came back with the same answer. I asked him if he could refer me to someone who could help. He directed me to Victor.
I explained the situation to Victor. Before he started investigating the stamp’s whereabouts, he started asking me questions why my property manager couldn’t just deposit my money without him having to call me to dictate my account number to the teller. I told him that my property manager needs it for convenience and besides that point, I have a package with my name on it that was sent to this bank and I would like to pick it up.
He had no luck finding it, so he told me that he’ll give me a call when he gets in to work the next morning. I gave him my business card to call me at work.
Next day, 2:30PM, still no call. I called Victor. He answered. Apparently he forgot to call. He did apologize and called back within 10 minutes with a status. Looked like my stamp didn’t arrive and whoever I called at Wells Fargo was mistaken.
I called this past Monday and Victor answered. He said it finally came in. I came by today at 9:45AM and the teller couldn’t find it and he said Victor must have it locked in his desk. I left my cell phone number for him and he said he’d have Victor call me when he gets in.
3:30PM. Still no call. I drove there and asked the greeter if he could get Victor for me. He was at lunch. The greeter was able to get a hold of him on his cell and was able to find my stamp.
It took me three trips to the bank to get my package. What a waste of time.