Union Bank

It was my first time to visit this bank.
I was impressed with the security double door since that was the first time I saw that kind of door. I feel so safe.
The staff are professionals and very warm to welcome their customers.
The lady who assisted me, Lorie Dizon was very knowledegable and easy to talk to.
Definitely, I’m coming back here to be their regular depositor!

Worst bank ever. A banker told me «go online and no need to come» without any explanation.

Average bank experience. I have a savings account set up with them, I never pull any money out just deposit in and accrue interest. I like having the security doors, I think it feels like a much safer bank than others.
The Milpitas branch in particular has always been a pleasant experience. From setting up my account to coming in to deposit or answer questions.
They had a very good rate for euros when I went to them and although Milpitas branch didn’t have any in stock, they ordered me some at a different branch location in San Jose.
I ordered a cashiers check once and the fee was much more pricey than other banks I have account with. This is just good to know that your transactions should be minimal. This is not a place I keep all your major income with, as they charge a lot for additional transactions.
Overall for the use of a savings account, I think it’s a pretty good bank!

The efforts of my local branch manager bore fruit — my credit limit was restored.

$ 5 to cash a check that was written from this lame «institution»? my mom has been banking w this place long before it was union bank. I keep trying to tell her change banks bc this place is completely incompetent. today proved again why I dislike this bank so much.
what’s up with those security doors? trying to keep customers from taking their business elsewhere by holding them captive? when you charge potential customers $ 5 to cash a check written from one of your existing customers that sends a bad message to people like me.
teller was sweet but that won’t induce me to invest or open an account in a shady bank such as this.
I’d sooner go back to Wells Fargo and get a loan from Bank of America than ever even have my name tied to this clown school.

Overall i was very dissatisfied with this bank. If I didn’t have a loan through them I would drop them completely.
First off they don’t have very many locations so you will always be hit up with ATM charges if you need cash. There online bill pay is «ok» but no better then any other bank I’ve used.
The customer service is a problem @ the Milpitas Branch. I was having trouble with a teller who couldn’t adequatly explain to me one of their banking policies. I was getting frustrated since he kept contradicting himself so I asked to speak to a manager. Their apparently is only one manager in the whole bank that could address my problem and they were on break @ 3pm so couldn’t help me. Bad customer service.
Do yourself a favor and deal with a bank with more locations and better customer service.

I used to work here so I should know what’s up.
First off, a bank’s a bank. Seriously. They all offer the same products, so when I review a bank it basically comes down to what you get for free and customer service.
This bank finally got with the program and released a Free Checking Account! FINALLY! If they really want to drive customers into the branch they need to cater to the people. As far as customer service goes, I think they’re pretty spectacular. I’m trying not to be biased, honestly. But having worked in this industry for about 8 years, I can tell you that this bank is like a second home to most customers and a great option if you’re looking to switch or have another bank. The staff recognize you and call you by name and often bend over backwards for requests that most banks would deny with ease.
It’s unfortunate that they don’t have enough locations to satisfy the demand of customers, which is basically why I left (a need for career growth instead of staying in my position extremely stagnant). Although they have been doing some advertising lately and made a few cosmetic changes, I don’t know if that comes with expansion too.
They do have some minor policies & procedures that are different from other banks like: next day availability on your check deposits (even if there’s no hold on it) while most banks are doing same day availability on deposits (if there’s no hold).
I can tell that there’s a lot of potential in this bank, and again, there’s really no harm in giving them a try! And although I’ve moved on to another financial institution for employment, I didn’t let that stop me from continuing my banking relationship with them.