Diamonds by Chainary

READ the other bad reviews before you buy anything from this place! I spent almost 2hours in this store. Walked out with a $ 4200 ring.
Almost every girl who works in this store seems like a newbie which I’m sure isn’t the case. Every time I had a question they’d go around in circles and ask each other at the end id get an «I don’t know» or an answer that made me wonder if a fresh mani was all it took to get a job here.
My husband and I have purchased quite a few pieces through out the years and have always been satisfied. First time here and let me tell you, never again!
They offer to clean anything you buy free of charge as long as you own the piece. After everything was paid for they told me what they should’ve told me on the beginning. You HAVE to come in every 3 months so they can check the diamond to make sure it hasn’t become loose otherwise your warranty is VOID!!!
These people promise their customers that they’d be able to trade in their jewelry at any time for anything in the store. What they don’t tell you is the new item has to have a tag for twice what you paid. So basically I have to choose something in the store with a tag of $ 8400, before taxes!!!
I. Will. Never. Come. Back. To. This. Jewelry. Store. Again. Which is too bad because initially I walked out thinking I’d found my new jeweler.
Funny thing is i went back just for a cleaning and overheard them speaking (very rudely) to someone about trading up. When I asked to confirm they told me to check my receipt, that it was all written clearly at bottom. It is there but not 100% clear.
This place should NOT be in business. They are arrogant crooks. Smh

Very good customer service thumbs up for the best supervisor ever Tita Estie and Ate Lynetter for taking very good care of us! Also their very friendly boss Kash!

I’m not really big on giving 5 stars, but this company deserves every star plus more! I got engaged 5 years ago and recently someone stole my band, when I called to inquire about either exchanging the ring, i did have towards another and or upgrading my ring plus getting my finances ring, it was no problem Lynette wanted to help right away. The customer service over one phone speaking to Lynette was on point, but when i got to the store the customer service was even better!!! Estie Lynette and Kash the owner made sure that what I wanted was what I walked out with! I won’t go anywhere else from here on out I’m a satisfied customer and I will make sure all my family and friends make a trip to this store!!! Thank you again Kash Lynette and Estie for the great experience and customer service! I love my ring!!!

I love coming in this store!!! Specially if Lynette & Estie are there… So friendly and very helpful!!! I absolutely recommend them if ever you need something please look for them and I assure you will get the best service you can’t find in any jewelry store!!!

I purchased my ring on Black Friday and they called to let me know my ring was ready on New Year’s Eve. It took a little under 5 weeks to be made, which was within the time frame they gave me (4 – 6 weeks). My husband and I came in on a Sunday to have the diamond set. We arrived at The Great Mall at 11:30, not knowing the jeweler doesn’t get in until noon. Not a problem, we shopped around until noon. They told us it will take less than 30 minutes to set the diamond and they’ll call us when it’s done. We shopped around some more to kill time, my husband called them because it had been over 1.5 hours. It was ready, but they must have forgotten to call us. I was a little irritated but I got over it quickly once I saw my ring. It’s gorgeous! I couldn’t stop looking at it. I still can’t. lol.

If I can give them 10 stars I would. The service is amazing. First of all My niece and I came to just look around the store. We ended up buying some jewelry. Wajiha and Estie helped us right away. Their customer service was amazing and not only that they gave us a huge discount. Then before I left the big boss Kash came out and offered me more discount which I couldn’t refuse! This won’t be the last time I come to Diamonds By Chainary!

They have the best deals and great customer service! Eindra was so helpful and assisted me with my ring!

The best place to buy a ring. Custom made with a rich diamond in placed. I will always recommend them — abs the associates are very friendly. :-)

I would give these crooks zero stars if possible. These people claim to refund the entire value of the ring if you buy a new ring twice the value. I fell for that by buying a ring from here. It was a certified ring and I kept the certificate and receipt. I went in yesterday to upgrade it. After spending hours to negotiate the price of my new ring at $ 4600, I presented the old ring to offset the price. They demanded original receipt coz they couldn’t find it in their system. Their excuse «the receipt is too old and our store closed down». I went to the store the next day with original receipt because luckily I had kept it. Imagine if I didn’t it!
Anyway, after looking at the original receipt, the staff member went back on her word, and said they can’t honor the trade in at that price.
The owner of this chain, who thinks he is the most clever of all, came in and said «calm down, i am not going to make a deal if I lose money»! Duh! Loser!
Anyway, I asked him what he can pay me for the old ring, and he said «I can pay you only $ 1300». I was shocked. I told him that’s like 45% depreciation on a certified ring from your store. He had nothing to say except «I don’t know what number that is!» I walked out never to return to this store ever again! The owner pretends to know it all and super rude!
Just imagine, they sell you at 55% premium. I had heard super bad things about this store but now I know why. They will lose your receipts and keep changing receipt formats to find an excuse to deny you trade ins.
Just stay away from this store or any of its partner chains. There are many better stores.

First mistake: not reading these reviews before buying
Second mistake: assuming that if something breaks in the 30 days, they will fix it under warranty.
I bought a white gold chain on 1÷19÷15. On 2÷16÷15 the clasp broke. On 2÷21÷15 I went into the store to have it repaired. The woman I spoke to told me it would be «no problem» since it broke within 30 days of buying it but I have to come back on Monday since the replacement clasp is locked in the office. My husband went in today and they told him the clasp is not covered by the warranty. They charged him $ 10 to replace the clasp.
I am livid that I literally opened that clasp ONCE, put the necklace around my neck and did NOT open it again, just to have it break less than 30 days later??? And then to have to PAY to have it replaced??? So let me get this straight, I may potentially be going back every damn month, paying $ 10 every month, to have this clasp replaced because this company buys defective materials?
I will never go back to this place — broken clasp or not — and I would NOT recommend anyone purchasing anything from here. It is better to pay a little more and get a better «warranty» than to continue to get your purchase fixed every month. You work hard for your money — please go to a reputable seller that will value you as a customer.

I bought my wife a new ring on December 22^nd 2014, I went to get the ring inspected on January 17^th 2015 just because we were in the area and everything was great. On February 15^th 2015 my wife noticed a crack on the outer part of her ring (main stone) they tried to tell me that that was an inclusion and that’s how the rock is supposed to be, I argued that and told them that’s not possible because I bought this stone and I know what I bought and that «inclusión» was not there when I bought the ring or a month ago when we got it inspected the first time in january. Long story short don’t buy from these guys they will give you the run around and keep bullshitting you. They will keep speaking over you won’t give you a chance to prove your point.

Years ago a diamond had fallen out of my ring and I lost it. So a store in Oakland repaired it but the diamond they put in looked nothing like the others! Went to the Great Mall last night. Saw this store so I went in to get a quote as to how much it would cost to repair my ring. (Several days ago I also got a quote from a store in Oakridge Mall, they said $ 385)! These people came back and said $ 140!!! I let them do the replacement, and they cleaned it too! When he handed it back to me, I looked at it and couldn’t even tell which diamond he replaced! Great job, Great price!!! I am very happy!!!

I was very disappointed by the manager (Nick), he was very rude to me and lied to me. Horrible customer service, I don’t know how he is the manager. He is arrogant. He would say one thing to me than tell me that he never said that. I complained to the main office and the second time I visited the store I ended up speaking with Habib (Harry). He is such a wonderful guy and he helped me a lot. He listened to me and took care of me and my problem. Only because of Harry I will give five stars to Diamonds by Chainary. If you ever need help or would like to purchase any jewelry and want to visit this store you should go to Harry. He will not dissspoint you.

Customer service okay, the sales associate promised it was the best price you can give until I spoke to the manager which gave me the amount that I wanted originally, so is pretty much me having to shovel my way to get the best price for myself then that people were not professional and the way she handled my jewelry gold bracelet where I had bought my boyfriends gift. One of the sales associates (I believe was maybe in her mid twenties, Philipino) was just tossing my gold bracelet around as if it was a rag doll, gold can get easily scratched so the way she handle it was inappropriate I don’t think she knew any better!
So I went to the Newark Mall, I got better professional service and was appreciated as a loyal customer!

Jgghj

BE AWARE– EXTREMELY RUDE OWNER AND VERY POOR CUSTOMER SERVICE– DO NOT BUY ANYTHING FROM THIS PLACE.
I went to this place with my wife to get a diamond ring for my wife. The owner/​manager at this place (I think he is Indian) is very rude to his female employees and extremely arrogant.
I wanted to choose a 3 stone princess cut for my wife around $ 1500 and he kept telling her that they don’t make that cheap of diamond rings anymore and kept laughing. I told him it was our budget and he went «I’m sure you guys can spend less on some other stuff for couple of months». Not sure what he was trying to imply but we were not happy.
at the same time, he was super rude to his female employees during our time there, making derogatory comments about how they can not figure out where certain items were in the store as well as asking them to clean the glass much better in the store with a «put your back into it» comment and laughing.

This is probably one of the few store which do not accept returns.
never buy from this place. worst customer service. prices for same item are much higher compared to Other places. They say that they would match the price but they never do.
I would never go make a purchase from this place and would recommend NOT to buy ever from this place.

BUYER BEWARE… IF YOU DO NOT SEE THERE IS 17 FILTERED AND 9 OF THEM ARE ONE STAR…
This place is terrible. The owner would not even claim he was the owner… Was arrogant. long store short may be. my daughter went in there to put something on layaway for me for mothers day. She changed her mind but went the next day to get her money back. The sales rep told her she can only get store credit, that it says on her receipt. My daughter says «I gave you guys the money, she gave me my receipt but was never told that I would get store credit. I just looked for the $ 100.00 was on the receipt» the sales rep told her to come back the next day at 2 the owner Gus will be in.
She recruits me to go with her. Mind you my daughter gets off work early to get to the store at this time.
We go, while coming to the store I see a guy outside on the phone. I ask to speak to the owner, one sales rep points to the guy I had seen outside. Then another tells me to speak to the manager, yet this is the same lady that told my daughter to come see the owner. The man approaches us, asks what is the issue. I tell him she would like her money back the she did not want to get the item. He stands by, they only give store credit. I then tell him that this was not told to her. He states speak to the manager then. I told him she told us to speak to the owner, are you the owner. He would not answer!
LONG STORY SHORT… IM TRYING… I am speaking to another sales rep She is giving me the CORP Number… as she is still writing something on the card, I am calling the number, the man just went into the office the door slams, as the door slams the person I am on the phone with the door slams there too… I say «are you serious you are giving me a number with the person in the next room and you will not have them come out to speak to me. In the State of California you can not go into a contract with a minor and keep their money without a parents consent» at this point the man come out the sales rep gives him a look and he say «they will give her the money back «
After all of this we got her $ 100.00 back… these people are crooks. Oh mind you I did tell him I would be going to the BBB and he said GOOD!

My husband and I purchased our engagement & wedding band at Diamonds by Chainary after visiting many other jewelers. I can give at least 5 reasons why I would reccommend this jeweler.
1. They catered to what I was looking for.
— Other jewelers referred us to rings that did not fit the style that we were searching for. The other jewelers seemed to disregard my requests while the salespeople at Diamonds by Chainary seemed to direct me to the exact piece that fit the engagement ring of my dreams.
2. The salespeople were knowledgeable
— Because I was looking for a Sapphire/​Diamond engagement ring (I wanted this before Kate Middleton by the way) all of the several other jewelers would refer us to the sapphire birthstone rings. It was ONLY the salesperson at Diamonds at Chainary that told us that we should not look at birthstone rings. He informed us about putting a sapphire in a setting.
3. The salespeople were very personable and accommodating
— They greeted us with smiles and handshakes and welcomed our questions and gave us enough time to make up our minds. They even saved our setting and stone for a few days until we made our final decision on the ring. That is proof of how accomodating this jeweler is! I am happy to visit to get my ring cleaned and say hello to the owner.
4. The quality of their rings are fantastic
— I get so many compliments on my ring because of its intricate design and eye catching diamonds. My ring is unique and is not something you can find in every store. I would also like to mention that after visiting many jewelers, this was one of the few that had a large selection of natural blue sapphires (not manufactured) and 18k white gold rings (unlike a lot of jewelers who were selling rings that were 12k or 10k).
5. The prices are amazing also!
My ring was unique, intricate, 18k, customized to what I wanted and IT WAS AT A GREAT PRICE! My fiancé and both were very happy with the purchase and even though it wasn’t cheap, we were able to pay it off in less than 1 year. That tells you something about what you are getting === the great quality for great price!
I wanted to leave this review after visiting recently and having my rings cleaned. They look so sparkily and beautiful. I want everyone to know what beautiful jewelry they can get at Diamonds by Chainary.
Thanks to all the wonderful staff that helped me find my dream wedding set! Yay!

I love this place! This is my one stop shop for all things jewelry. Diamonds by Chainary has a significant place in my heart. I found the perfect diamond ring with a platinum band for my fiancé here. When I first met Kash (Owner), he gave me an hour tutorial on all things diamond. Kash knew I was not going to buy anything at that time because I told him so. ZERO pressure coming from his mouth just knowledge. I left feeling supremely confident and knew I would be back. In three months, I did more research like Kash had instructed me. I reviewed all online retailers and local shops.
When I was ready to make the move I walked in with full confidence. Kash and I shopped together for over two hours. He never once rushed me or made me feel uncomfortable for asking so many questions. He understands what a monumental decision I was about to make. I purchased a stunning ring and left feeling great!
I recently proposed. My fiancé loves it! She can not stop talking about how beautiful «it» is and how the ring sparkles. The ring looks sensational on her. At a recent xmas party, I walked into a few random women complimenting my fiances ring. I thought that was the best thing ever. I’m sure my fiancé was certainly going nuts inside.
Kash is the man! His wife Marina (Office Manager) was extremely helpful. Kash is confident when speaks because he knows what he is talking about. Be honest and tell him what you are trying to accomplish. I have no doubt you will leave this store knowing that you have a quality piece at a wonderful price!
I’ll see you soon Diamonds by Chainary!