D.E. McNabb Flooring

My wife and I used McNabb for a pretty substantial job; remove/​replace old tile, wood, and carpet on our main floor-​totaling over 2000 sq ft. Chose them in part because they had their own installers, were local, and had all 3 flooring materials, making it, we hoped, a smooth process. Wrong. I’ve worked with many contractors on many different projects over the years-​some great, some not as good… I’ve never been so disgusted with a contractor to the point of writing a negative review, until now. We did get good service from the salesperson and the quality of carpet, flooring was acceptable. We were expecting that level of service for the work itself-​in fact made that point clear from the beginning-​that we did not mind paying a premium for high quality work, but it was not to be. Job ended up taking much longer than expected, which was not a huge issue in and of itself, but the overall quality, and willingness on their part to do it right, was amazingly poor. Details: they started by removed tile from main foyer which was going to be a big, messy job-​we made that point clear to them well before the job started-​both to the salesperson and the guy that did final measurements… First day-​nobody showed up, and no call… bad sign. Second day, 1 person came and after 6 hours had removed less than 20% of the tile… ended up taking 3+ days just to demo the tile. sign of things to come. First 2 weeks was 2 guys doing wood and tile. Show up at 10am, full hour lunch, gone by 5pm. and after 2 weeks they were insinuating it was our fault for the fact that the job was taking so long! They actually pulled 1 of the 2 guys off our job after 2^nd week to start another job-​and lied to me about it! I only found this out by my inside contact, after the fact… nice. Big quality issue; We replaced tile with wood in small ½ bath. In this bathroom the new flooring squeaks horribly-​was never an issue before. When we pointed this out, they simply explained that the lower weight of the new material (wood vs tile) created space between the subfloor and wood, resulting in the excessive squeaks. OK, if that is a known variable in this type of process, WHY DIDN’T THEY ANTICIPATE IT AND SECURE THE SUBFLOOR? Logical question, which was answered in silence. And refusal to fix. To be clear, I had them come back out to look at it after job was complete and was told again that it was not their fault, and they refused to correct! Subsequent calls to Manager Chuck resulted in NO CALL BACK! So, I now have a brand new bathroom floor that will need to be replaced by a competent installer. i.e., not McNabb. Also to be clear, I never pressed them for better price, to work faster, etc. Actually they had to do a few extras, which I told them up front to let me know how much extra $$ to add-​so this was not a matter of a bad deal for them. They got their cash and left… and I got… McScrewed…

I really wanted to like these guys. My husband and I chose them to recarpet our finished basement. Customer service seemed great at the time. And then…
1) Installers were quick and friendly. When they left we discovered an entire side of the basement that hadn’t even been tacked down. Someone came out within a few days to fix it, but he acted like I was wasting his time. Tacked down the carpet and then we found out a week later that part of the room hadn’t been correctly stretched. Repeat from the first time.
2) We picked the carpet solely because we were told that it had a lifetime warranty against pet accidents and wear and tear. I can’t begin to tell you how many times I asked explicitly if it covered all pet accidents (that couldn’t be cleaned) as well as wear and tear from scratching. I was PROMISED it was covered (all materials, minus labor). A year later when we had some carpet scratched up, I called to have someone come look at it and was told no problem. Guy arrived, quickly told me that no pet damage was covered and left. I never heard from them again even though I’ve called twice (that was 4 months ago).
3) The manager and sales people are friendly and maybe want to keep their word, but at the end of the day the installers and «field» people are rude at best. I do feel like I was lied to and once they got my money they were done. I’d rather go to a chain like Lowes or Home Depot even if it means paying more. I will never again use this company and I would NEVER recommend them to anyone else.

DO NOT RECOMMEND!!! We went to McNabb’s for our new house after purchasing some carpet in the past that we had someone else install. They sent someone out to measure the area before we moved in. When the guys came to install they did a TERRIBLE JOB! I have so many seams and visible seams in areas where they should have never cut. The installation guys didn’t put carpet in the closets and when I said, «Wait a minute, I want carpet in the closets, they said no one measure for the closets» WHO DOESN’T INCLUDE THE CLOSET???” They same guy who measure the first time came out again and his explanation of why he didn’t include the closets was that the previous owners realtor said, «there wasn’t carpet in the closets now, why would you carpet them?» THERE WAS NO CARPET ANYWHERE!!! The previous owners had ripped it out and were walking around on the pad or subflooring! Never was it communicated to us that the measurement was that different than the original and our bill was going to be basically double. We were supposed to have extra carpet for two rooms, I have pieces left. The installation guys didn’t even lay the carpet the same direct as to follow its «pattern»!!! I have pieces laid between doorways and it’s the worst experience ever! HORRIBLE SERVICE, COMMUNICATION, AND INSTALLATION!!! They were supposed to install May 6 and 8 and after they screwed up, it finally was finished Friday, June 6! They claimed they would not charge us for installation. The carpet was $ 0.25 sq ft, the pad was $ 0.49 sq ft. Our billed should have been around $ 1,000, our initial deposit. However, they charged us another $ 1,000 and thought that was fair. Because it’s been so long since deposit and final product I cannot dispute the charges with our credit card company. Also, they did a terrible clean up job and left nails in my driveway. I now have a flat tire and am out another $ 250.

Today I had the McNabb Carpeting team to my house to stretch carpet in three rooms.
They arrived exactly when they said they would be there (which was not a 4 hour window, but promptly at 9:00). The two gentlemen were very professional, moved all my furniture and provided lots of suggestions. They finished in a short matter of time, totally cleaned after they were finished.
I will definitely look to McNabb for all my flooring needs and recommend everyone do the same.