Pet Supplies Plus

Complete trash. The building. The staff. All of it. Don’t go. Zero stars if it was allowed.

The Pet Supplies Plus stores have more items to choose from and at lower prices than their competitors. And their sales staff and management are always helpful and friendly.
They go out of their way to help customers and keep us satisfied.
A few days ago I couldn’t get the type of bird seed I wanted as the store ran out. I didn’t want to travel far to another Pet Supplies Plus so I went to Petco hoping to get my brand of bird seed. The staff wasn’t helpful or friendly and not only did they have a very limited selection of bird seed but it was twice the price of Pet Supplies Plus. So then I went to Petsmart. I received the same treatment and the selection of seed was even worse than Petco. Their prices were also much higher. So I decided to go to another Pet Supplies Plus even though it was not close to my home. I got what I wanted at the lower prices and I found the staff at the second Pet Supplies Plus just as helpful and friendly as the one I normally shop at.
Pet Supplies Plus is by far the best.

This place looks nice on the outside.
This is my only compliment.
You walk into this closet, and see a bunch of employees just standing around in their green uni shirts. The key word here is green, because it seems that’s what most of these people looked to have smoked before their shift (or on their break). What a dazed looking bunch, cant even hide it. I felt like I was at a local rock show with the way these employees look. Basically everyone had visible tattoos, I think even the manager did. Some people had facial piercings, long scruffy beards, and the ladies had rainbow colored hair. Not very, heck, not an ounce professional for a self proclaimed «Mom and Pops Neighborhood Pet store.» This is way the «other» pet stores are beating you, because when people walk into their stores it doesn’t look like a pet store themed episode of Sons of Anarchy. No one was in the least bit approachable.
The staff isn’t very helpful, and kind of seem they rather be doing their own thing.
Over priced. You can get products cheaper at most places. Nothing fancy. Wal Mart is a cheaper alternative.
It wasn’t stocked very well when I was in there either.
This place is a miss, a big swing and a miss. Take your money elsewhere.

Very excellent service. I am always encouraged to call ahead regarding stock on sale items and my order will be pulled and waiting for me. Very comfortable atmosphere in store and really appreciate pet birthday club! I always receive emails regarding sales on the items I normally purchase too — great perk!

With so many choices for a pet owner, it must be hard to stand against the competition. Pet Supplies Plus does it easily, especially this Middleburg Hts, Ohio location. The ‘preferred’ cat food flavor is always out of stock during sale time, but Al solved that problem for me. He called to other stores and wrote up a raincheck and followed up with me twice when the boxes came in. While in store, he offered to help carry heavy items to my car. When mgr Mike saw the quantity I bought, he told me he’d be happy to special order that kind anytime.
I really appreciate how helpful and friendly everyone is, how clean the store is, the vast selection and great prices.

This place is completely out of the way for me, so I likely won’t be back anyways, but I guess my two cents is worth something… like two cents.
To me, a chain pet store is a pet store. Nothing special, it smells like dog food, and there’s plenty of supplies… plus. The problem I ran into was the staff here. The cashier was super nice, but everyone else was weird and made me uncomfortable. I literally just wanted to get my cat some fun toys, but I couldn’t browse without being eyeballed. This on top of the fact that things didn’t seem well-​stocked – I imagine this was because the stock boys were stoned and acting weird (or at least acting stoned…).

Not a whole lot to add here, but PSP in Middleburg has good prices, friendly staff and a really huge selection of dog food, both commercial and holistic brands. We also get supplies for my daughter’s hamster there, and the prices are very reasonable.

After getting gouged twice by PetCo for a dog haircut, we decided to look elsewhere. We were pretty happy with the results of our first experience with the Brooklyn Pet Supplies Plus location, but they were booked up, and Butters needed a haircut badly… so we went here.
Prior to our appointment, I called here and kept getting the answering machine that said they were «busy with other customers.» Well, when I walked in, I didn’t see one four-​legged or two-​legged customer in sight. The only thing I saw was a groomer on the phone who was busy updating someone on the other end about the drama in their life. Was she on the phone when I called earlier? Who knows. Let’s just say that her attitude didn’t inspire much confidence in her ability to take care of my pup.
At least they were fast, and they did a good job of cutting my dog’s hair too. I’m really pleased with it and everyone loves it.
However, they didn’t do a good job of keeping my dog in the store.
When I went to pick him up, he was excited and he almost jumped over the gate. Keep in mind that my dog is small – he’s not a Great Dane who can leap over a gate without breaking a doggy sweat. They put the leash on him, but they weren’t careful and they put it on a temporary loop which promptly broke and my dog raced out of the grooming salon (whose door should have been rigged to automatically swing shut and raced to the front of the store. Of course, when he got to the door, it automatically opened because the machine thought there was a person there, and he ran right into the parking lot.
Fortunately, the employees eventually corralled him. When they gave him back to me, the grooming salon employee acted like it was my fault that he ran away. Nor did they offer me a discount. I’ve gotten discounts from places for far less grievous wrongs. Heck, I got a discount the other day at Arby’s without even asking!
I’m a big stickler for customer service, and between the phone issues and the dog safety issues I was majorly rubbed the wrong way with this place. While I was very pleased with the haircut, I wasn’t pleased with anything else, and I don’t think I’ll be back.