Pep Boys

They had the BEST price for a new tire in east Baltimore county. Also the service was very professional and fast! I really loved their lounge area too. Very relaxing lounge.
This one is better than the one in Towson for sure. It’s not even that far from each other. If highly recommend this place.

I am giving this place 2 stars because of the guy behind the counter. He was very friendly and helpful. The quality of workmanship is the issue here. I brought my girl’s Nissan Pathfinder to this location with an intermittent power steering issue. They charged me around $ 50 to do a bit of poking around for a few hours and called me saying it was a «RACK AND PINION» concern and would cost $ 1400 to fix. Naturally, I picked the car up and never scheduled the repairs because I could smell a rat. I found out the next day that my boss has a auto mechanic shop owner for a cousin! I brought the car to him and I ended up with the truth. Before I left for his shop I figured I would pop the hood and see if I had missed anything. To my amazement the Pep Boys «mechanic» had left the cap to my power steering fluid container off and sitting on the battery. He had also left his instruction print out in my engine bay! Anyway, once I got to to the other shop he told me that there was a bit of debris around the moving parts and he took car of it. He also fixed my battery terminals and checked on a few other things. The car is working great now and the total cost was $ 120! This is why you NEVER take your car to a chain like Pep Boys. They employ bottom level mechanics and will try to milk you for all you are worth. Always go to the mom and pop mechanics… They won’t screw you because they NEED your repeat business and your good reviews. I took my car to Dublin Service Center in Darlington, Maryland and I always will now. The owner Jim is an honest guy.

Horrible experience. If I could, I would give this place ZERO stars. I went in at 9am to get ONE head light fixed and an hour passes by and it’s still not finished. Then I see my car being lifted up and being worked on, so I grab the manager to see what is going on because I’m waiting 2 hours now. Manager comes back and I find out that the employees got my car mixed up with another car and my car was getting an oil changed instead of getting one light changed. By this time 3 hours have passed. I waited THREE hours for ONE headlight to get changed. I wasn’t charged for the oil change but charged $ 30 for a 3 hour headlight change. Never coming back here. They need to be more organized and communicate with each other.

Pep Boys may make mistakes like everyone else, but they definitely learn from it and make it right.

Extremely helpful staff greeted me immediately. Checked out immediately. Clean. Probably the best pep boys Ive ever been to

I went in store to purchase a tail light and the CEO of the company asked me for my keys… He personally installed the bulb. Wow! I was so blown away. before I left! I went to check air pressure of my tires and the CEO came out and asked me if I needed help. He then said to pull my car around to Bay 1 and had a mechanic check and fill tires. Being a single mom! I just felt so appreciative and wanted to write this review. Thank you for making my day!,

Everything I expect from a consumer auto supply store. ‘nuf said

They did not offer me the lowest rate in town, they did however offer me the absolute best deal in town. Their tires are all top quality options and the customer service was of the highest caliber. In Particular Bryon & Steven were extremely knowledgable, courteous, and took the time to work out the most economical and highest quality option for me. They made sure I was comfortable with the purchase and service and really went the extra mile. You guys are a rare and priceless breed! As a result, Pep Boys is now my truck’s new home for service and maintenance. Thanks guys. See you soon.

Had to go to Pep Boys 2 days in a row. First day was unexpected service ending up spending $ 1200, but service from Donnell was great. The next day hit bad pothole and blew one of the new tires I had just gotten Servc Mgr Jo took care of me. Both were great under circumstances. Understanding, great Servc & tried hard to get me coupons and savings!

Excellent service as always. Ask for Jo– She’s extremely knowledgeable and honest. She’ll make sure you get what you actually need and the best deal possible. Huge fan!

Don’t know what they are doing! Came in for a Mustang regular service in the morning, the guy suggested changing the fuel filter, ok. But the day after, on the drive back from work, the gas smell was nauseously leaking all over the car. Came back again for them to check on it, all the said was «oh yeah… The guy didn’t change the fuel filter properly…» no apology, no money back, never in hell will I ever come back again! Thanks for nothing!

Great experience while there tidy from store mgr to Parts Mgr RICK who went above and beyond the call of duty

As I walked to my car to go to work, I noticed that the left rear tire was reeeeeally close to the ground… after filling it with air and hearing the air coming back out of the tire, some serious inspection found that I had a nail in my tire :(I went to Pep Boys thinking it would be a quick 20 minute in and out fix. It took about 1.5 hours (they quoted me 2 hours… which is normally longer than anticipated for patching a tire), but only because there were people that were there ahead of me. Once my car actually got into the shop, it didn’t take long at all. The staff there were all friendly. They have a customer waiting room, which has chairs and a vending machine that didn’t do much for me, BUT they have free wifi!
As I was checking out, they notified me that if you become a Pep Boys Rewards Member, I could have my tire repaired for FREE! I signed up there, but it didn’t apply. The guys suggested that I try my fiancé’s phone number to see if he was a member, and tada! I got a free tire repair :)

Went in because I had a flat tire to be replaced but my tires were in such bad shape he ended up walking me through a set of four new tires which I didn’t really mind doing because I knew they were needed. The service writer was informative and knowledgeable, explaining what I needed to know. The service itself took about as long as I would expect and I am still driving on new tires 2 months later with no problems.