Ntb

I would like to that Dennis and Reco at the NTB in Rossville every time I take my truck to get service they treat me so nice and they fix everything that need to be fixed the guy’s are very helpful and polite I will always bring my Cadillac truck to them.

I went to this location to have my car looked at. He noticed my brakes where very low. Their salesman Greg took me out to my vehicle and showed me the brakes… he gave me a good deal. Very pleased with my visit. Very reasonable and very helpful. I would recommend this place to my friends and family. Great service.

DO NOT GO HERE. If Unilocal had an option for 0 stars, that is what this NTB would get. They have tried to scam me on numerous occasions and now I know I paid way too much for unnecessary services. I do not recall a single time I went in for an oil change without receiving word that critical maintenance was needed that would cost in the hundreds of dollars.
I purchased brand new rotors and break pads on all four less than a year ago for nearly $ 800 and the rotors are severely warped now. I spoke with someone on the phone who said that is normal and probably a result of breaking hard, etc. This seems unlikely to me as I went over 70k miles (the entire time I have had the car) without needing them replaced, and then when NTB just replaced them, now 10 months later they are warped? Hmm…
Rico the Service Manager will likely tell you he is giving you a deal, etc. Absolutely false.

Been here twice in as many weeks. Customer service has been good. Tires are overpriced and require a lot of haggling to get them down to reasonable rates. Avoid all the add ons and shop around cause they will price match.
Wait time wasn’t too bad on either day.

**Buyer Beware**
I took my 2002 Toyota Highlander here for a new battery. Normally I would take it to my uncle’s shop, located off of Gwynn Oak ave, since he is a mechanic and does all the maintenance on my vehicle but I was kind of short on time and this place was convenient at the time. My car had already had trouble starting once and I needed a jump start in the morning so I knew it was something I needed to tend to quickly. Once at NTB I advised that I needed a new battery. The technician asked if I wanted to do a diagnostic to check the electrical system on the vehicle (starter, alternator etc.) I reluctantly agreed to do the check. He came back and advised that it was a good thing they did the diagnostic because he said my alternator along with the battery were both faulty. He said he would do a search for a good price on the alternator and get back to me. I told him to just change the battery and that I would take it directly to my uncle’s shop so that he could check the alternator. I paid a total of 130 dollars for the battery and the diagnostic and left.
I then get to my Uncle’s shop and he hooks the car up to the diagnostic amp meter to measure the output from the alternator. What do you know, my alternator is running at 13.7 volts which is in the parameters of a perfectly working alternator. This place along with any other NTB is a rip off. Always get a second opinion from a trusted mechanic. I would avoid this establishment at all costs.

I printed a coupon that said $ 9.99 for oil change. It took a little more than three hours and ended up $ 14. There were two cars parked outside on this Tuesday afternoon.
At least they’re is a Dunkin’ Donuts and Checkers within walking distance.
I see my car from the Dunkin’ Donuts. I see you mechanic staring at my car and then walking away. You must really hate me for using that coupon.
Holy f… I’m about to finish my book at Dunkin’ Donuts. You’re lucky I’m carrying my Kindle this time and not my Uzi.
Pros: Dunkin Donuts and Checkers nearby.
Cons: Waited so long that I felt my nails growing.
Would I come here again?
Not unless the oil change was free.