Delta Air Lines

I really wish I could give them negative stars. So what Delta does is overbook their flights. In my case all flights were way over booked and they gave my seat away an hour before the flight. So I guess my bad for not checking in the night before. Ive just never had an airline give my seat away and I fly a few times a week. So now I have to take the red eye. Worst customer service ever. The front desk staff really did care that they gave away my seat and just said too bad.

Absolute worst customer service ever. I was flying from MIA to GRB. Went up the counter to check my bag after the last person had finished, and the attendant just sat there on his cell phone.
After about 2 or so minutes, he went into a huddle group of ladies and they started talking and laughing. All of the women saw me multiple times, and didn’t say anything. They man also saw me, but continued to chatter as I stood there, frustrated. Finally, after about 5 minutes, he came back.
I was pissed! I asked him «are you checking bags, or what?» He replied very rude and cocky, «I guess so.» As he checked my ticked, he was very short with me and he was talking crap about me in Spanish, because I understood some of it! How rude!
Needless to say, I will never be flying delta ever again, and I will definitely take my business elsewhere. This experience was so horrible! They need to hire more professional people.

I love Delta. It is the best US airline to fly on.

DELTA AIRLINES IS THE WORST AIRLINE ! NEVER EVER FLY WITH THEM ! After being in Hurricane Joaquin in the Bahamas we were told by Kenneth at the Miami Airport we could pay $ 50 to get on an earlier flight home to Salt Lake City, so we did. Well we made it to Atlanta only to be told there was no room on the flight to SLC. What do you mean? we paid $ 50 to get to SLC not to just Atlanta to sit in the airport for 8 hours ! Soooo mis informed, soooo unprofessional & they really need to educate their employees on the policies. Not just take our $ & send us on our way! Oh yeah then they put a hold on my credit card for $ 200 when it sould have been $ 100 for my mother & I. NEVER EVER AGAIN ! I give them no stars, but I have yo do one to post I guess

food terrible and planes on LGA to MIA old and musty

Today I called Delts Airlines’ toll free reservation number and discovered that Delta IS NOT READY WHEN YOU ARE. I called five times between noon and 10 p.m. each time receiving the following message,“Due to a heavy call load, we cannot take your call.”
How is that for customer ser

Functional in design. Security staff well organized and professional. While I appreciate the book store, there are certainly not enough variety of food options — especially in the morning. Maybe it’s time to test bringing in food trucks on a limited basis?

Words cannot describe how much I hate this airline. They are the most inconvenient, rude, inconsiderate bunch that I have ever rode with. I have been on a plane from Bridgetown for 8 hours, and we are supposed to get off at JFK. Their entire computer system crashed during check in, making us wait for 1 hour 45 mins and causing us to almost lose our flight. The US gov’t has me on a watch list for some reason and had me do extra screening. The plane broke, we were trapped in Bridgetown for 2.5 hours before taking off at 3:30 this afternoon. It is now 11:40 and we only made it to Miami. I understand problems occur but they chose to wait over 2 hours before deciding, «hey, these passengers are hot and hungry. Let’s finally give them water and lightly salted peanuts because who needs a hot meal?» Lord knows when we’ll make it to JFK.

Well, I haven’t flown Delta for a while. I ususally go the quick and (literally) dirty route by flying USAirways. I can’t believe the diffference. The Delta staff are pleasant, professional, and I can’t recall anyone using an aggressive or scolding tone toward me during the boarding process. To continue with boarding, it was fast without being pressured, hurried, or rude. THANKS, DELTA!

Delta doesn’t deserve any stars.
My experience with Delta was awful. Service is horrible and the staff is very unprofessional.
New York City — JFK HORRIBLE experience.
Miami International Airport — HORRIBLE! Two people working at the counter. The lady had a terrible attitude. Not friendly and very unwelcoming.
I will never ever fly with Delta again!

I fly delta all the time and love them. They have been very good to me over the years.

This is my second time flying with delta and before I write something off I at least like to give it a second try.
My first experience with Delta was just a disaster I was heading to The la airport and there was a maintenance problem with the plane so they just ended up giving us a shuttle up to la which took almost two hours! so because of that all my other flights had gotten canceled because we arrived so late and when I ask them if they would reinburst us for just that flight they said No because they had found us an alternate transportation which is ridiculous because I paid for a 30 mins flight not a two hours shuttle bus ride.
My second experience I thought «ok so the first time might had just been a fluke so let’s give it one more try» which wasn’t a very good idea. This time the maintenance wasn’t a problem (thank god) but the service that they provided was unexcepable. I’m not saying that all Delta employees are rude but most of them are. All I wanted was a blankets because I get cold easily and one of the flight attendant was like «if I could find one» and then she walked away and never came back so if you fly with delta they do not provide you with a pillow or blanket so if that is something you need then make sure you bring your own.
After both experiences this will be the last time I ever fly with delta because I have never had such bad service and experience. Not only was the service bad but nothing came included with the flight besides just the beverage cart. They don’t offer any pillows nor blanket and the seats were soooo small and uncomfortable. So from here on out American airline will be my top choose.

Why bother with a self check in option if you then have to check in your bags the old fashioned way?! Probably to ensure they get those 25 bucks from everyone.
Aside from that, the seats are uncomfortable as hell, some of the attendants clearly hate their job, delays seem all too common (probably because every plane connects thru ATL), and they charge you for wifi.
I won’t go as low as one star because they got me home safe and the staff on the flight over to St Louis was great.

Much like the animals at the Topeka Zoo you pretty much get a beverage and a bag of peanuts… but the employees at ths particular airline have American beat by miles for service with a smile and for trying to help. But the $ 25 baggage fee (what am I supposed to do, carry my clothes on my head like I’m a servant in Zimbabwe?!) is just usury and quite ridiculous. It’s not just you Delta but all American Carriers and Airlines — I HATE YOU.

Have flown with delta twice in the past month. Once from MIA to JFK and FLL to JFK; I have nothing to complain about as both RT flights were pretty great. I’ve noticed that if you travel on a weekday morning, say 6−7AM, the plane will be almost empty. Travel any later and flights are usually packed. Didn’t encounter any delays except the usual takeoff lines at JFK, which delay the flight about 30 mins, but that’s definitely not Delta’s fault. JFK is a nightmare of its own.
The Delta pilots are about the nicest I’ve encountered. The delta stewardesses are much nicer compared to other airlines. Both my flights were less than 3 hours long, so they only offer free snacks. You can choose from cookies, pretzels or peanuts. You are given 2 bags and a drink of your choice. If you ask for soda, they’ll serve it into a cup with ice where the ice-​to-​soda ratio is ridiculous. ASK FOR THE WHOLE CAN! They will oblige to your request.
I’ve only ever sat in the economy comfort section of the Delta planes. The difference between economy & economy comfort isn’t much, but I like the extra leg room, the red delta blanket they provide, and the proximity to the door; I’m impatient and don’t like waiting to exit the plane. Also, when boarding, you board with section 1; First ones in and first ones out.
Delta offers internet, but 30 mins of internet can cost you $ 4.99. They also offer snacks and drinks for purchase, just like any other airline. Do yourself a favor and download their iOS app. Avoid those lines to check-​in at the airport. Check-​in using the app instead and use their mobile boarding pass. When you reach the TSA checkpoint, they’ll scan the code straight from your iPhone, and you’ll avoid the headache of those lines.
Fly with the bare minimum. I’ve only ever flown with carry-​ons and know the rules for liquids at any US airport are the same. Always buy the travel size approved toiletries. Leave the big bottles of lotion, toothpaste, shampoo, conditioner, mouthwash, etc AT HOME… If you don’t, be prepared to throw them away! You don’t want to? Well pay extra to check-​in the bag. Don’t like the prices they charge at the last minute to check-​in bags? That’s entirely all your damn fault; Pay and move on.

Worst membership service. I’m a Delta Skymiles member since 1990 and here’s my horrible service! My hubby and I are going to India in Oct and wanted to use our miles to upgrade our flights to 1^st class. Well. Here’s why I was told I couldn’t do that:
1) No available upgradeable seats for my dates, as it’s a popular route. So if it’s a popular route, why would you not have more seats available? Simple logic, you would think.
2) Even if the upgradeable seats were available, we’d have to first buy those at a higher price and then apply the miles to upgrade to first class. Let me break this down for you, reader. A first-​class roundtrip ticket is about $ 6K for our dates. A regular economy ticket is $ 1280 roundtrip for the same dates. How much is an upgradeable economy ticket? $ 4200!!! WHAT??? Are you freaking crazy? Why would I pay about $ 3000 EXTRA just to be able to have the privilege of using my hard-​earned miles and upgrade a ticket to first class? What a wonderful scam that is! Great job, Delta
3) Last try I made was asking about upgrading to a Platinum version of the Delta AMEX card, since they offer a free companion ticket. Thought I could save some cash that way. Wrong. You don’t get the companion ticket until the anniversary of your card upgrade.
While I was speaking to the Supervisor on the phone at Delta Airlines, I was told MILLIONS of customers enjoy and have no problems redeeming their miles. Wow. Great to hear, lady. I told her congratulations on having millions of happy skymiles members, but I’m not one of them, and my husband and I will not be using Delta for our trip. Also, looking for a new membership rewards credit card. Sad since I’ve been a member for 24 years.
#timeforanewcreditcard #worstairlineservice

I have flight with delta a couple time and I did not had any complaint until today this had to be the worst traveling experience I have had. First my flight got delay twice, Second i had too pay 25 $ for a small suitcase because I had my perfume and i can not pass into the airplane with it.
The plane did not had tv so there were not any entertainment, after the flight was done, Delta left the plane so far in the worse terminal that JFK have, I had to walk for a least 15 minute to get my suitcase.

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Dear Delta Airlines, I really can’t think of a nice way to say this, or, quite frankly a better way to say it in fewer words, so here goes: You suck! There, I said it. Wanna know why? Read on…
I booked 4 flights with your airline this past week, 2 to get me from Miami to my final destination via Atlanta, and 2 to bring me back. All 4 flights I took with you were delayed or problematic for some reason. This means that, on this trip, you were 0 for 4. On at least one of the planes I boarded, there was a big sign on the side of the plane that gloated that Delta had been named «The most admired airline in 2013» by Fortune magazine. I’m not sure what Fortune based this on, but it can’t be based on customer satisfaction, condition and age of your fleet of planes or on-​time departures and arrivals, as you’ve consistently failed all at of those during my last several trips with you. To boot, your «Skymiles» frequent flier program is nearly the worst in the industry. Don’t believe me? Do a Google Search for «Delta Skymiles worthless» and see how many hits you get!
My initial flight from Miami to Atlanta was delayed by about 40 minutes, because you were waiting on a flight attendant to get to the airport from her hotel so we could take off. You’re kidding?! Could you not move an attendant to our flight from a later one, so the attendant arriving from the hotel could simply grab the later flight and BOTH flights could then take off on time? Yes, yes, I realize there are union rules and the attendants bid for flights, etc. but at the end of the day, you should be doing what’s best for the plane full of paying customers IMO.
After arriving in Atlanta at about the same time as my departing flight was due to take off, I got off the plane and found that I was automatically re-​booked on another flight that was leaving an hour later. Great. Problem was, that plane was broken… The Auxiliary Power Unit (APU) that’s used to power the plane while at the gate and is also used to start the main engines was broken. This meant no A/​C while parked at the gate, they had to start both jet engines on this MD-​88 using power from the terminal building before we could leave, and since the engines were running, there was a problem getting a push back from the ground crew. Another cluster.
****** Insert 5 days of bliss here before trying to return to Miami on Delta *******
About 2 hours before my initial flight was due to depart, my cell phone rang. It was an automated message from Delta Airlines, letting me know my flight was delayed by 30 minutes. Great, at least they notified me, which is something they’d not done in the past. I arrived at the airport to find that my flight was now delayed by an hour; before I got through the TSA security screening, the delay was up to 1.5 hours. I arrived at the gate and we were told that the plane that was coming in from Atlanta to pick us up had just left Atlanta about 30 minutes before our flight was scheduled to depart. So rather than arriving in Atlanta at 5:30 and having a 2 hour layover, I’d now be landing in Atlanta at 7 and sprinting for my next flight which was in another terminal building. We boarded this DC-​9 to Atlanta and were told that ½ the Air Conditioning was broken, but they’d chosen to give the passengers A/​C while the pilots roasted. How generous! Also, due to a mechanical problem with the plane, the flight would be limited to a «low ceiling» and the pilots couldn’t take the plane up to the normal altitude as a result. Great, another broken plane! Many people were irate, several had to run to catch their next flights once at the Atlanta airport, while others were told they simply wouldn’t be able to reach their final destinations until the next day. Sad.
As it turns out, I needn’t have worried about making my connecting flight from Atlanta to Miami on time. Why? Because — as you may have guessed, Delta was having yet another problem, and this flight was also delayed. Another issue with lack of flight attendants. They initially delayed this flight by 11 minutes. In the end, this 7:26 p.m. flight was delayed to an 8:05 departure to allow for the flight attendants to arrive on an incoming plane to a different terminal building at ATL, then come to service our flight. Needless to say, people flying on from Miami on evening flights were screwed.
Another disappointing trip with Delta. Sadly, the problematic and delayed flights are becoming more frequent. Each of the planes I was on (3 MD-​88 and 1 DC-​9) were older, showed signs of wear and had luggage compartments that were smaller than most other airlines. 2 of the planes were broken or experiencing mechanical problems. None of the flights featured any entertainment options aside from their magazine. …And they wonder why smaller/​newer carriers are eating their lunch!

Wow, after reading several of the negative reviews about Delta here on Unilocal I guess there isn’t a whole lot for me to add– but then again why not?
Uncomfortable seats, no legroom, antiquated jets, minimal and/​or poor customer service, virtually zero food service, excess baggage fees, etc., etc… Most of these problems are pretty much industry wide, but as one of the oldest and largest airlines it seems like Delta should be setting an example rather than being out-​performed by the newer ‘budget’ airlines like Virgin and JetBlue (each of which offers a much better flying experience in my opinion).
$ 25 each way seems like a lot for a first checked bag, but I was SHOCKED when they told me it would be an additional $ 90 to check a bag that was 10 lbs over the 50 lb limit. Luckily I was able to cram 10 lbs worth of stuff into my carry-​on bag and skip the overage fee– but is it any wonder that just about EVERYONE is packing as much shit as possible into the largest carry-​on they can find with a policy like this?
Delta’s boarding procedure is ass-​backwards and it bugs me every time: WHY would you NOT want to board every flight from the rear forward? By seating 1^st class, disabled, ‘families with small children’, and THEN zones numbered from front to back you’ve just guaranteed that the jetway will be clogged for the next half hour or more while everyone stuffs the luggage bins from the front to the rear… stupid.
Oh well, air travel usually isn’t much fun but at least it’s faster than taking a bus. Plus, this airline has landed safely every time I’ve flown with them (so far) and they usually seem to be on time or pretty close.