Accent On Eyewear

This is my fourth pair of glasses from Accent on Eyewear! Their frames are the coolest I have ever seen. I love them! I never have had so many compliments on any eyewear. They are a fashion statement. The service is amazing. Everyone is very helpful. I recommend them to all my friends.
My optometrist wanted me to show him my glasses and he said that they were made precisely to his prescription.

The expertise and service my husband and continue to receive from this store has been fantastic! We have been buying our frames here for about 10 years and each time have been taken care of very well. In fact, we have now moved away from the Bay Area, and I trusted them enough to bring my new prescription with me to be filled on my recent visit. Great small town feel with personal touches that make shopping here a great experience!

I have been a customer of Accent-​on-​Eyewear in Menlo Park for 12 years. The quality of their products and the service that the owner Eva and her employees provide are superior and have consistently exceeded my expectations.
They have a beautiful selection of unique and fashionable glasses that you cannot find anywhere in the area, except perhaps in New York.
Eva’s taste in fitting the customer with a perfect pair of prescription or sunglasses is exquisite.
I don’t hesitate to strongly recommend them.

I’ve been wearing glasses for decades. Over the years, as my prescription has gotten stronger and astigmatic correction was added, I’ve resorted to sophisticated technology (digitally crafted, high refraction, aspheric lenses) to minimize thickness and weight. Few opticians have been able to get my prescriptions right on the first try. Moreover, unless the frames are fitted perfectly so that the optical axes are centered and aligned, off axis acuity deteriorates rapidly. Chuck provided exemplary service, on a walk-​in basis, salvaging new glasses from another shop that I had thought were a lost cause, by fitting them properly. He then educated me about the right shape of lens and type of frame to optimize my vision. We’re currently working together on a custom design to do just that. Bottom line, if you have a complex vision issue, you won’t find a better partner to work with.
P. S., I was referred to Accent on Eyewear and Chuck by my wife, who is also a very satisfied client. She wears progressive lenses, and requires them and the frame to be feather weight to avoid headaches.

For having the ability to at least pick up the phone, and also because I have to, a single star. You might have received more stars if you had made me want to enter your establishment and spend money there.
I’ve called them on two separate occasions regarding frames and both times have spoken to the same man who needs a lesson in phone etiquette and customer service. Both times he came off as indifferent and rude, almost defiantly so. Just brusque answers, nothing more. (However after reading Mark H.‘s review that seems to be the norm for their business, not just this particular individual.)
The first call was to inquire if they carried Alain Mikli and Kirk Originals; they do not, at least when I called months ago. The second, more recent call was to check availability of a specific pair of Oliver Peoples. When I called regarding the pair of frames he lazily stated that they, «don’t carry that line,» and was met with silence after. What I was waiting for, was the offer to have them ordered. I’ve never called or visited an optician that didn’t gladly offer to special order a specific frame from a brand they carry. (Side note: How does a store listed on the Oliver Peoples website not carry the O’Malley, one of the brands first and most iconic frames?)
If one can’t offer satisfactory service over the phone, why bother making the effort to enter the business?

I love the selection they have and the service here. Unique and wonderful. A little pricey but worth it.

I had a very good experience at this store. Though this store is small, they have an excellent selection of beautiful glasses. If you would like to work with someone who has phenomenal taste and an amazing ability to select a frame that suits your style and facial features, Eva is the person for you. She truly has a gift to pick the perfect frames for you beyond what I have experienced at any other high end optical store. The glasses are comparably priced with other high end optical stores and the customer experience met my level of expectation.
I have read all of the reviews on this store and can honestly say the negative comments do not reflect my experience. I will recommend this store to others. Will also work with Eva and Chuck again in a heart beat.

Whatever you do, don’t call them and ask them if they carry certain frames or if they can order them for you.
Instead of a polite yes or no, the woman I spoke with gave me a speech about how it’s ridiculous to ask such a question over the phone. «There are so many other factors that are involved with selection… blahblah…how many stores have you called asking for prices already anyway? We don’t do this unless you’re serious… blah blah.»
I was ready to fork over $ 500 for frames (and probably another $ 200 for lenses. I had already been fitted elsewhere, and knew the size and exactly what I wanted. Unfortunately, my doctor didn’t carry the Robert Marc frames I wanted. Instead of calling Robert Marc, I went to their website to find a local seller.
All she had to do was politely say, «Yes, I can order it for you since we don’t have it in stock.»
Instead, their speech cost them a $ 700 sale, and a negative review.
I understand the frustration of bricks and mortars competing with ecommerce, but this relationship building doesn’t win you any customers.

Update — 1÷10÷2011
The progressive lenses I ordered with expensive frames and clip-​ons were giving me screaming headaches. Eva, the owner, insisted that my eyes were «tired,» so I tried to get used to them. Finally, I had my eye doctor check the prescription (which was correct), we had the lenses re-​made, and after seeing THREE MORE EYE DOCTORS, I returned the glasses and asked for a refund. My husband and I had been loyal, long-​time customers. Although they did not have a no refund policy stated on the receipt, I was refused. They no doubt returned the lenses to Zeiss for a refund, which is standard procedure, and re-​sold the frames.
They lied to my credit card company, telling them I had not returned the merchandise and demanding paper work that they never provided, so I lost my dispute. The BBB has my complaint on file, even though Eva tried to buy her way out of it by suggesting she would join the BBB.
Over two months after returning the glasses, my husband tried to talk some sense into Eva, saying surely she was refunded by Zeiss for the defective lenses and surely she wouldn’t want to alienate loyal customers. She just smirked and said that it was a matter of principle and she’d keep the $ 510 she owed me for «her time.»

My husband and I have bought our glasses at Accent on Eyewear for years and love them. I’ve occasionally gone to other places and haven’t been as happy.
Because of the quality of their work, they were recommended originally by our optometrist. They have a very large selection of glasses, including the latest styles.
I have always found Eva’s recommendations to be really helpful.

Eva and Charlie are wonderful. They are total customer service and will make your glasses fit your face so you look fabulous. Eva makes special trips to New York and Europe to select stylish lenses and she will personally fit the frames to your face. They don’t advertise but business comes to them via word of mouth. All my friends go there. When I meet someone new I always get compliments on my glasses and I refer them to Eva at Accent on Eyewear.

Just be sure to ask for Chuck. The woman he worked with, who may now be on Welch Road and no longer connected with A.O.E., was very difficult: You felt like you had to battle with her for your preferences. In fact, when I changed opticians, she resisted giving me information about my own lenses.
Chuck, however, is wonderful; he’s well-​informed, patient, and worked with me to get a custom shape. I recommend him very highly.