Sunglass Hut

5 stars to this Sunglass Hut store and to the store manager Sherri for treating my daughter and I like customers should be treated. We had a horrible experience with the Hillsdale Mall Store and she was able to handle my daughters
exchange and sell her the Michael Kors Sunglasses that she wanted. This happened yesterday– the day after Christmas when people everywhere are usually out at the malls shopping for sales and making returns and exchanges. We always anticipate the crowds but not the aggravation of not being able to exchange a gift with a receipt!?! (as occurred at Hillsdale) … but this review is about The Sunglass hut store at Stanford. The Store manager made us so happy and ended our frustrating experience on a very positive note. I will never purchase online again and never go to Hillsdale Store again– they are idiots! We will be back again thanks to Sherri! Stanford is the best location! Happy Holidays!

Having a completely horrible experience attempting to exchange sunglasses at the Hillsdale location, I called Stanford’s location. Sherry came to the rescue. She completely turned our experience around and I left extremely pleased. Amazing customer service and help from the staff. This will be my go-​to sunglass store from now on

Just walked in for a pair of Versace sunglasses. I was greeted however nothing after that. Stood there for 3 minutes no help given. I walked across the way to the other sunglasses store. If they had Versace they would of had a $ 300 sale.

I came here with full intentions of purchasing a new pair of Ray Ban’s. It was a very slow Sunday with hardly anyone shopping in the store. There were 2 ladies working, neither of which acknowledged me for my first 10 minutes in the store. Finally, I was able to get one of them to come over and help me. She was very short and acted as if I was inconveniencing her by wanting to try on a few pair of glasses. Luckily I found a pair I liked (on my own), but because the service was so bad, I wrote down the style number and chose to buy them at Nordstroms instead.

I came here to make a return and the sales associates were not that friendly. They kept on asking me if I wanted to make an exchange instead and I was rather adamant that I just wanted to make a return.
There are definitely much friendly Sunglass Hut stores out there. I don’t think I would come back here to make a purchase.

Good location, very spacious, clean, with a wide selection of sunglasses and brands available. I am a BIG RayBan fan myself and will usually go in to exchange a pair within every 90 days to take advantage of the awesome exchange policy. The staff here are kind, helpful, and timely when it comes to assisting me with my inquiries. The only gripe I have is unrelated to this location, but more toward sunglasshut is that they don’t have a bigger selection of more RayBans available!!! More specifically I wish they still carried the RayBan models 3136 and 3477.

Yes this store has a large collection of designer sunglasses. But I don’t think they are authentic.
I went there and was almost gonna buy a pair of Gucci. Then I asked for a new pair from stock. The guy pulled out a PLASTIC BAG of glasses that are stacked together. And there were fine scratches on the glasses. At this point I just have to think that they are replicas. And yes they cost as much as a real one. This is ILLEGAL! I told him I don’t want it any more. Him: don’t come back.
Of course I’m not coming back to you jerks.

Disappointed that a week ago I tried on many sunglasses, found a pair I liked but they were out of brown. Sales gal took my name, number and said she would call when the shipment arrived. No call her came and now they have no record. They should upgrade their «stickies» system. Now I have to start all over again :-(

It’s a sunny, beautiful day today — a perfect one for buying new sunglasses. Unfortunately, the sole salesperson at the store decided to take an extended lunch today with her friend, rather than re-​open the store at the time posted. It’s too bad customer service isn’t a priority for this store. I’ll have to look at online options.

The store is larger than most Sunglass Huts and the selection is huge, but why 1 star?
My girlfriend recently bought a pair of Ray-​Bans from here last week. The lady that helped us was VERY rude. I know people have bad days and nobody can be nice all the time at work, but seriously, this lady was RUDE. She tugged and tore at the tag to get it off, later we found out she actually bent the frame a bit. Why not just use a pair of scissors to cut it off? Then she accidentally dropped the sunglasses and it landed on its lense. She didn’t even say sorry or anything. We politely asked if she could get us another pair. She angrily told us the sunglasses are fine and said she’ll just clean it for us, the whole time giving us the pissiest face we ever seen. We ended up getting it since it was the only pair the store had. We heard her talk behind our backs when we were walking out the store. We ended up exchanging it at another Sunglass Hut.
This is probably the worst customer service I’ve encountered so far.

Buying sunglasses has always been a challenge for me, but the employee at this Sunglass Hut, Valentina, made it an easy, enjoyable process. She offered great advice and was just really pleasant; hard to say about sales people these days. I actually walked out with three pairs of shades — two for me and one for my wife. I would highly recommend this Sunglass Hut store, which is not in the best location, but the service will have me going back the next time I’m in need of new sunglasses. Thank you Valentina!!!

I super duuper dislike the service i received from one of the elder guy associates here on 09/​22/​2012.
I came in here to browse and hopefully purchase, and there were a few ladies in the store too.
FYI: there is a difference between suggestive retail selling and suggestive retail selling with an added punch to the gut borderline scrutinizing faces.
I overheard the sales rep tell one of the ladies. «You can’t pull that off. your nose is too big».
SERIOUSLY???
And there i was, trying on some oversized square sunglasses.
He suggests i do Aviator. and hands me a CIRCLE shaped eye frame.
I said politely. «oh, i don’t do Aviators. I’m looking more into oversized»…
F*cking man says… «You can’t do oversized. your face is already round and your nose won’t look good in it…»
Uhmmm. And you think a person with a round face will look good with a round frame??? I’ve never in my life read that… NOR experienced that in the fashion world.
Let me educate you f*cker.
For ladies with round faces, they need to add an edge to their face… so a rectangular frame or even a cat eye will pull away focus on the round shaped face. For ladies with an edged face… suggest a round frame so their face don’t look too Square and lego-​like.
Manager of this store, do extra training to your staff… and re-​consider this guy’s position. he is not polite. and seriously? selling to high end customers by being rude? let’s see how awesome your sales are. I was ready to splurge. too bad. not with that sales rep.

This Sunglass Hut store location in Stanford Shopping Center is SOOOOOOOOO much better than the downtown Palo Alto one on University Avenue. It is bigger than the Stanford store and seems to have more selection. The Stanford store also has more knowledgeable and helpful employees. There is also parking here, unlike in downtown PA.
The Stanford store helped me in the following saga:
I have been to the downtown Palo Alto store on University Avenue THREE (3) times on three (3) different days on three (3) different weeks to try to return the SAME PAIR of sunglasses from the website. Each time, store employee «Kelly» (the tall, young, bottle-​blonde with the tight-​fitting dresses) looked me in the eyes and told me that the store’s computer system was down and thus I was unable to return my sunglasses to that store. Kelly told me I should go to another store to do my return.
In fact, the last time I saw Kelly, she picked up the phone, pretended to call the Sunglass Hut store in Stanford Shopping Center to confirm that its computer system was not down and that I could return my sunglasses there right then. I immediately drove over to Stanford Shopping Center and went to the Sunglass Hut store. When I told them what happened, I discovered that Kelly did not, in fact, call their store 5 minutes earlier and was LYING TO ME ALL 3 TIMES. She did this because she did not want my return to detract from her total sales figures/​numbers. I could not believe Kelly would do this to me THREE (3) different days.
Apparently, this is an ongoing problem with Kelly and other Sunglass Hut employees in other locations have caught on to her scheme. The Stanford store did its job and processed my online return, like Kelly SHOULD have done.
Kelly, DO YOUR JOB. STOP LYING and SCHEMING. You have cost me countless hours, gasoline, and frustration. You are a lying, dishonest, trashy loser.
I find it extremely offensive and disrespectful that an employee of a reputable business would behave in such a reprehensible manner. It makes Sunglass Hut look really bad as a company. Ever heard of training and ethics?
Hopefully the regional manager or some level of management can put a stop to this embarrassing behavior.

I bought a pair of Chanel sunglasses 8 months ago for $ 450 and the chanel label fell off the arm of the sunglasses. No scratches anywhere on the lenses, the glasses were in perfect condition.
The store refused to let me exchange/​return the sunglasses. If they sold them to me, and I have proof of purchase, they should take the defective sunglasses back. PERIOD!

GO SEE SARAH FULLER — Outstanding customer service.
She knows EVERYTHING about sunglasses, is honest and upbeat and ready to really help. She was able to customize the fit right there on the spot! I love my new R A L P H’s.

I had set my eyes on a pair of sunglasses that were only available at a Sunglass Hut in Florida. I had called corporate and they informed me that coming into a SH store was the only way to place the order from a distant store you couldn’t make it to. When I got there, the guy had no idea how to do a charge send and neither did the Florida store. Although the guy was very nice, the process took forever and when I called today to get a tracking number… I was told they had just been sent out today (I placed my order over a week ago)!!! I guess this issue is not only with this store but with corporate SH for not teaching their employees the processes they will need to know.

My favorite D&G shades was broken so I came here to see if they have the screw to fix it. The staff that helped me is accommodating enough to look through all the screws that they have and tried almost all of them into my sunglass.
Unfortunately, they didn’t have it but the effort that he put into helping me was worth 5 star! Now that’s some great Customer Service!!!

The selection was relatively large for the select mid-​range trendy brands that they carry. However, the service at this store is atrocious. I went on a Wednesday evening and the salesman was totally snobby and disinterested and spent about five minutes on the phone with someone else while I was waiting to purchase my Ray Bans.
It was so frustrating that I almost didn’t want to buy the sunglasses. But, I mean, I did want them.

Ahhh, spring time.
Good weather, longer days, and sun dresses.
Time to sport a new pair of shades.
I bet you if you polled 1000 guys as to why they buy sunglasses, the answers will be as follows:
1% say because of UV protection.
1% say because it’s fashionable.
1% say to avoid squinting and wrinkles.
97% say to secretly perv on chicks.
Cause when you’re cool, the sun shines all the time.
Vuarnet.

I came into this store having no idea what I was looking for. I just wanted a nice pair of sunglasses.
The young man on the floor was so helpful. He told me what shapes would look good on me. What colors suited my skin tone, etc.
I left with a BEAUTIFUL pair of Versace shades that I look fantastic in. I couldn’t be happier with the experience and the product.