I went into this store to buy some boots. The store sales person(lady) was assisting me when another person entered the store. She started helping the person that entered and left me waiting. I was ready to make the purchase, but decided to exit the store after being treated so poorly. This was on a Saturday early evening.
M M.
Classificação do local: 5 Palo Alto, CA
Great store! They have very nice shoes and a great selection. I bought a pair of shoes and had an issue with them(no fault of the store’s) and they took care of it. Great customer service. I really appreciated it and will be back to buy again. Didn’t get the name of the gal who helped me, long black hair. Very nice and courteous.
Shan Shan L.
Classificação do local: 5 Mountain View, CA
Went in during lunch hour, came out with a pair of cute and comfy shoes for my peasant feet-)! The price is on the higher side, but I like to support small business owners so I skipped lunch instead(not). The sales lady is very nice, and even offered me free stretching of a pair of Ferragamo shoes recently gifted to me but too narrow to wear. Overall a very pleasant experience and I already recommended it to my mom.
S D.
Classificação do local: 5 Menlo Park, CA
Employees at Sole Desire in Menlo Park are very welcoming. They spent time to measure my foot and made recommendations for footwear based on my needs at the time. I bought Uggs slippers that, after wearing for two months had not stretched and we’re creating problems. I contacted the store by email expressing my problem and was told they would immediately order the slippers one size larger and contact me when they arrived. The store called yesterday to say the slippers had arrived and I needed to simply take the original slippers to exchange for new ones. Kudos! This is what GOODCUSTOMERSERVICE used to be but it’s rare today. Not only that, they remembered me and my pup when I stopped to exchange the slippers