Ken Ganley Nissan

I usually have great service, however today not so much. I had my door handle break today on the inside of my car, I now have to roll the window down open it from the outside and whatnot. So I knew I would be pushing my luck, but called them at 5, was told the service department to fix it would be open till 6. When I called I explained my issue. I got there at 5:40, no one in the service area, stood around for a few min to walk in and find the service guys chilling on a counter inside. Explain my situation to which he says oh I think my techs have left and it’s going to take an hour to pull the door panel off and that’s not even fixing it. I am then told that the techs leave at 5:30 (I’m lost I called and was told 6) I was told there is a guy who does oil changes only from 5:30 — 6. So there 6pm service center is really only 5:30, if I’d have known that I wouldn’t have stopped. And I’m not a tech, but have pulled enough door panels to know if it takes you an hour, you’re doing something wrong. Sad that the advertising and people are misleading. Liked this place until now, debating on if I’ll give them my business again (and my company has a nissan fleet account)

We appreciate a good car dealership. My fiancé and I been doing car search over the Internet. When I saw a car listed in Ken Ganley Nissan in Medina that looks affordable and reliable, we went and check it out! We directly went to the front desk and showed them the car that we saw online and they quickly call a car salesman to help us out. His name is DJ, he get us through the process smoothly. Thanks to Tony the financial manager that find us a really good rate despite of our «not so good credit score». Our car buying experience did not take that long. We spent less than 3 hours and we got our 2012 Nissan Altima 2.5S. I’ll recommend this place and I would buy my next car here again!

I have a 2009 Nissan cube. Snow and ice and built up under my drivers’s side mud flap. I was at a do it yourself car wash and I kicked the built up ice and snow in an attempt to get that ice and snow out of there. Well while doing that, I kicked one of the clips off that holds the mud flap. Well the mud flap was hanging. I could not find the clip. I tried to fix it myself with a screw. that did not work. I bought some clips at an auto parts store… The store clip did not seem to get in the spot thoroughly. it too came out., though I did kick built up snow again. well any way. I put another one in. that one also failed.
I called Ken Ganley Nissan on a Monday. talked to a real helpful gentlemen. told me there were two sizes. well I drove up there Monday after leaving the office. went back to parts department.. talked to the same gentleman again. He wanted to see the car. I asked him if he could pop the clip in. I am not good at mechanical stuff. well he had me drive the in to the intake building. tried a number of times to get clips brought out to work. none seemed to work. the car was full of snow, ice, water. and he never complained, never sighed, never seem bothered.
None of the clips would work though. He then wanted to bring the car to the service building to get it up on a lift. He thought he would just remove the hanging mud flap and have me come back when it was dryer out.
He had the car lifted. spent some time working on it. I was watching through the service window. Drove around. met me at the intake building and the mud flap was secured. He had tried a different clip I think and got it to work. I asked him how much do I owe him and he did not charge me, refused to take any money.
I was so impresses… I may have taken a half hour or forty five minutes total and they did not charge me at all. I did not even buy the cube there yet he was so nice to me. never asked me where I bought the car, never asked my name, never gave me a quote, never had me sign anything. It really was quite remarkable. Thank you very much for the incredible way you fixed that mud flap, and did not even charge me.

Horrible Rude Service from Director of Sales. Stay Away…
The WORST EXPERIENCE I have ever had. The director of sales was blatantly rude and tried to embarrass me when I tried to purchase a car. The car needed tires, a paint job, brakes, the trunk would not open and was held together by tape, and the radio did not work. With all of those flaws I gave a low starting offer and he responded with VERY rude comments and was VERY DISRESPECTFUL. He then gave no counter offer and just walked away like a pompous prick. I will never step foot in a Ken Ganley anything, again.

Traveling back home from the east coast when we had a major problem with our car, we had it towed to Ken Ganley dealership and we were glad we did. The service advisor (Nick) helped us greatly, he was able to have our car looked at and diagnose quickly, had the trans sent to them overnite, the mechanics did an excellent job on getting the trans replaced and we were on our way the next day early afternoon. many thanks to all involved at the dealership. This dealership as far as my experience with the service dept. is very professional, great service and recommended…